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Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I was charge $172 for a prescription I could’ve picked up for $52 with the RX coupon but Banfield pet hospital is not register for discount drug prescription.
Business response:
Thank you for reaching out. We are glad we were able to provide the medication in question at a lower cost by dispensing it directly versus calling the script into a human pharmacy. As this is a medication used in both human and veterinary medicine, there may be prescription discount programs about which we are not regularly informed.
HORRIFIC customer service! Very rude front desk! Save your money!
Business response:
<span>We are sorry to read about your experience and would like to learn more. Please reach out to our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.</span>
I have been with the for 7 years now and year after year they get worse and worse. I just got a puppy and twice now they wouldn’t make time to see her when she was crying with a UTI (even though I begged) and forced me to go to a local hospital. They don’t care at all now other than getting more and more customers (aka money money money) then don’t actually provide the services they claim to. So disappointing and will no longer be their customer.
Business response:
We aim to provide a positive experience to everyone coming to our hospitals. We are sorry to read about your experience and would like to learn more. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.
If you are concerned about your pets health an well being sprint as fast as you can. It you are a veteran avoid this place at all cost. Our pet went without meds because I went out of state after he was seen. I could not get a written prescription or order online. Basically you can only get your meds through them. There cost was $138.00. They could be purchased online for $106-$108.00.
Business response:
<span>We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.</span>
With 660 complaints all saying the same thing and now I see 177 reviews and I go to another website and the first 5 conveniently are good reviews then the all of the rest say the exact same thing as the 660 complaints with BBB, it lets me know I should have done a ton of more research on this company prior to allowing them to see my fur babies. I also think that until we all stand as one and say in one voice just because we are pet lovers we will not be taken advantage of this will not stop. My hope is that very soon an atto... read more
Business response:
We are sorry to hear about the loss of your father. Our thoughts go out to you and your family during this difficult time. We would welcome the opportunity to hear more about your OWP concerns and discuss them in greater detail. Please contact us at your convenience.
I purchased the Optimum wellness plan when my Bella was a puppt. Tht was 10 years ago. I recommend this plan to all pet owners. I have saved 10's of thousands of dollars over the years. I never worry that I dont have the funds to bring Bella to the vet. The Optimum Wellness plan has given me peace of mind for 10 years. Well worth it! I do wish that they reported to the credit bureau as I have never missed a paymwnt in 10 years but have no credit for it.
Business response:
Thank you for the kind words. We are so glad to hear that Bella continues to do well and that you have found the Optimum Wellness Plans to be helpful.
After reading other reviews, I wonder how this business is A+ rated?? I also have been paying for the OWP that basically provides nothing. After years of - 'we are sorry, that's not covered' and the peer pressure of playing on the emotions we have for our pets, they have billed me an average of $5-600 per year for a yearly teeth cleaning and shots - which always ends in an additional $2-300 bill. They are never available for 'additional' appointments if you need them and you never actually see the vet - even though that is p... read more
Business response:
We are sorry to hear of your experiences with your local hospital and your OWP. We would welcome the opportunity to hear more about your concerns and discuss them in greater detail. Please contact us at your convenience to discuss.
I have been going to the location located on West Charleston in Las Vegas, NV over the past 3 years or so and have had pretty okay experiences with them. Today, however, was a terrible experience and after my pet recovers, I will never return to this facility again. I took my dog, Mocha in for her comprehensive exam, heartworm prevention and also asked for a nail trim. I interacted with Cheryl, Crystal and Dr. Nguyen during my visit. I dropped her around 9:00 and received a call from them around 1:00 to pick her up. Dr. Nguy... read more
Business response:
<span>We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.</s... read more
We started out with a local vet, then switched to Banfield when we moved because it was so close to our house (walking distance). Later we moved again to Connecticut, the town (Danbury) didn’t have a Banfield. The nearest Banfield is an hour away. We don’t live out in the boonies, either. There are two Petcos in this town, a Whole Foods, Trader Joe’s, Lululemon. So it is Banfield’s choice not to be in Danbury. Anyway, they keep charging us monthly for our dog’s “wellness plan” that we can’t use while we pay in full for servi... read more
Business response:
While we do understand your frustrations that there are no Banfield locations near you now, Banfield is only asking that the services already provided from your plan by paid for. If you would like to speak to a representative and discuss the breakdown on your account please do contact us directly.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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