Banfield Pet Hospital

Brianna B. 

on BBB

6 years ago

I first went to Banfield because I found a coupon for a free exam for my pet. I at first thought hey they must care since its a free exam. I was very wrong! Once I took my pet in they talked me into their wellness plan. They guilted me into thinking if I didn't do the plan then my dogs health wouldn't be good and I wouldn't be giving her the quality of life she deserved. By the time I left my "free exam" I had paid $265. On top of that I was now enrolled in a monthly plan for a year with the promise of good vet care. Every t... read more

Dana Simmons 

on BBB

6 years ago

I drove from my Parker, CO house to the Banfield Vet on Broadway and Highlands Ranch Pkwy in a blizzard, got there at 11:10 due to snow and ice I was 10 minutes late. I was told to have a seat until the front desk was done with another customer ahead of me. Then I was told to weight the dog and then fill out a 4 page questionnaire on a tablet at the front desk which I did. I waited another 10 minutes for my dog's appointment and a girl came out and told me that because I checked in at 11:20 instead of 11:00 they would not se... read more

Steven Kim 

on BBB

6 years ago

My dog got attacked by another dog at the dog park, got a scratch on his face, and started bleeding. I had never dealt with a situation like this so I took my dog to Banfield right away even though I knew it was close to closing time on a Sunday. I got there 15 minutes left before it was supposed to close and asked if my dog could be looked at. Asked if they could just look at the scratch and possibly disinfect it. The person at the front went back to ask the doctors and he came back saying they would not be able to look at ... read more

Ki P 

on BBB

6 years ago

I took my dog to the vet at Banfield on 11/25 due to a laceration that she received. She received some sutures and we were told to return in 10 days to have her sutures removed. A week after the incident, our dog's wound started to swell and there was liquid coming out from the wound. My wife took our dog in to have the vet examine her, however the treatment received by my wife from the person at the front desk (cannot say if she is an assistant or front desk person) was totally unprofessional. She was very rude to my wife a... read more

Michelle C 

on BBB

6 years ago

These doctors are inefficient, incompetent, and extremely negligent. My dog was having vomiting and BLOODY diarrhea. For a whole MONTH, i took him to them about THREE times. They couldn't find what was wrong with him. Of course, they did not even bothered to do was a simple blood test to determine what was the cause. However, instead they were VERY adamant and kept insisting he was physically fine. In addition, They kept prescribing him a bunch of medications which made him WORSE and of course not knowing what was the root c... read more

Megan M 

on BBB

6 years ago

I took my dog in for an upset stomach and rash. The assistant first suggested we do a blood test. Ok, I want to be thorough, so I agreed. Then she says the total cost will be about $350, but if I signed up for the Wellness Plan, it would be $150. I declined. Then the doctor came in, listened to the details of his symptoms, and took him into the back area for an exam. When he came back he said the blood tests looked good, though there was a slight elevation in a liver enzyme. He quickly suggested a supplement for his liver an... read more

C. K. 

on BBB

6 years ago

I signed our puppy up for the Early Care Plus Optimum Wellness Plan that includes the spay surgery. She unfortunately has to have surgery at a different hospital (since Banfield doesn't do this surgery) for a liver shunt. It makes sense to only perform surgery on a tiny puppy once if at all possible so we are getting her spay done at the same time. I called the 800 number and was informed that they can only change our plan by shutting down the current one which requires a payment of over $400 and resigning a new contract. I ... read more

Sarne E 

on BBB

6 years ago

DO NOT EVER TAKE YOUR PET HERE! Today my dog had a seizure and my husband rushed him to Banfield (which is the actual vet we use) They turned him away, while my dog was seizing, and told my husband they don't do emergencies. THEY HAVE PERMANENTLY LOST OUR BUSINESS. 

Dawn P 

on BBB

6 years ago

I was with Banfield in Huntington Beach since 2009 when my dog was 10 weeks old and have paid for a wellness plan from the beginning. I transferred her plan to Fountain Valley after some issues getting a prescription for her. Unfortunately, the Fountain Valley location closed so I ended up back in Huntington Beach. Since returning, I have been less than impressed and last week was the final straw. I took my dog to Banfield Huntington Beach for her routine dental cleaning on Monday, October 8th. She was groggy when I picked h... read more