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Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
If you love your pet stay away from this business. I was with them for 3 years. Waiting time to get an appointment is 4 to six weeks out. If you need a vet to look at your pet because of a health problem they won’t take you! This business is cold, cold, cold.
Business response:
Thank you Ms. ******** for providing us with your honest feedback. Banfield makes every effort to see our patients when they need us. We offer same say appointments and drop offs whenever possible. We are sorry to hear that this does not appear to have happened in your case. We will reach out to the local hospital and look into this experience on your behalf. We do apologize for this experience and the frustrations it has caused you.
to who ever sent to me with an email without a contact!!!! Looks like anyone can walk in at your business and add a pet to someone's account without the member authorization, right??? Well, guess what??? This is what's happening here. Looks like my son or his girlfriend went to your store and enroll thir 2 dogs under my account!!!! I never signed nothing for them!!!! THIS IS NOT MY SIGNATURE AND THEY ARE NOT MY DOGS!!! WHO'S IS PAYING YOU SINCE THEN??? I KNOW I AM NOT. YOU ARE CALLING THE WRONG PERSON. I HAVE 2 DOGS WITH YOU... read more
Business response:
Mr. ******; We appreciate the conversations we have had regarding your account and concerns. We have provided, upon your request, copies of the signed agreements. Please let us know once you receive them and have had a chance to review them and the signatures.
Tuesday 7/24/18 was the last time I'll bring my dog to Banfield. I've been going to Banfield for 5 years. It was time for her teeth cleaning and I was first quoted a price of $360 in May 2018 and then a price of $400 when I brought her in-wow!. They blamed the price change on "Corporate". So when I brought my dog into Banfield for the cleaning, the receptionist asked if the vet had recommended at my last appointment that my dog have a tooth extracted . The answer was no and there was no mention of her needing a tooth extract... read more
Business response:
Ms. Huffman; We are sorry to hear of your recent experience. We will be reaching out to the local hospital and reviewing your recent experience. We would like to reach out to you directly to discuss these matters. We hope that Sophie is doing well.
I really don't remember when I started bringing my dog "*****" to "Banfield Animal Hospital", but I believe for 14 years he's been taken care of medically by the above named. I trusted them very much with my dogs health, until about two to nine months ago, when as I began to notice that the Dr. had provide me with a med that actually hendred my dog from hearing. Then, I had asked if *****, has any really major problems? they said "NO". After his last check-up, which was the week of the 18th, I decided to take my dog to anoth... read more
I have had Banfield for a few years now. This seem to be great in the beginning. Walk-ins were welcomed and I wasn't paying an arm and a leg for service. I find that they have switched tactics. I can't remember the last time I went in there for a routine checkup where they were not trying to charge me for something. Almost as if they force the purchase by "highly suggesting" that you have this item for your pet. Lots of unnecessary pressure to make more purchases. I pay the highest premiums and yet I have to wait a month to ... read more
My wife paid $92.99 for 30 tablets of Zeniquin 25mg. Cost per tablet is $ 3.09. From Pet value Mart I can buy it for $ 1.40. When I called Banfield, I am returning the goods, they refuse to acknowledge saying it is against Federal law. They are certainly ripping their customers. P30068 Zeniquin - Choose Strength : 25 mg, Choose Supply Size : 1 ct $1.40 40 $56.00
Business response:
Unfortunately, we are prevented by law from accepting a returned medication once it has left the facility. Banfield does however provide price match options and we would encourage you to reach out to the local hospital to discuss this price match option.
I have been with Banfield for 3 years and i do not know why it has taken me this long to write a complaint. I am so upset at their level of customer service. I was told BY STAFF that my plan will not automatically renew (it did not last year, I had to go into the store and sign) but of course it did renew and I was charged the monthly amount. I called Banfield support 3 times and was on hold for 30 minutes each time at least. The 3rd time I finally got through and spoke to a woman about cancelling my plan. After she cancelle... read more
Business response:
Ms. Conway; Thank you for taking the time to share with us your experience. We will be reviewing your concerns and the call in question to address any learning moments for our associates. We would be happy to review the timing of your cancellation and the account status again if you would like to reach out to us directly.
This place is HORRIBLE. Very unprofessional staff from the front desk to the doctors. I work in the medical field and I do not understand if these people think that because they serve animals that they don't have to behave like professionals that serve humans. I have been here twice. Once when my now 3 year old cat was a kitten and once last week. The first time there a customer was there complaining about driving from Carmel, NY (1 hour away) early in the morning to have his cats teeth extracted and it was 5 PM and his pet ... read more
Business response:
Ms. Latorre; Thank you for sharing with us your recent experiences. We have reviewed the records and show that the local leadership have been in contact to discuss your concerns, address any concerns and ensure that you have accurate information regarding the care, results and medications your pet received. Please contact us directly if you continue to have questions or concerns as we take these matters very seriously.
This is the Best of the Best they not only care for your Dog but they also care about making his Mom fill very good about leaving her ***** with good hands!!!!
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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