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Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I myself from the beginning it was great,they were very caring for six and half years.I had the wellness plan for over seven years.I notice in the past year it was so many different vets you couldn't keep up with their names.One vet last year kept trying to say my dog needed a test that she had not had which I had proof she had the test and it came back negative and in so many words he was calling me a liar.On Saturday 6/2/2018 I woke up with my dog have breathing problems so I called I wanted to see a vet,(an emergency)they... read more
Business response:
We are so sorry to hear of Gracie's passing. Our deepest sympathies go out to you during this difficult time. We would greatly appreciate the opportunity to look into your recent experience with the local hospital team and ask that you contact us directly so that we can hear more about your experience.
My fur-baby loves Dr. Sam Joy & his team! My fur baby is Frutista Taco Bell-a who has been cared for by Dr. Joy for the past 10 years. Based on the length of my relationship (and that of Frutista) with Dr. Joy, I am in a position to provide an accurate, uninflated review of Dr. Joy and this Banfield location (#1954). Frustista is a rescue cat that I took to Banfield for an exam prior to finding her a permanent home. As it turned out, my fur-baby and I are inseparable. My experience with Dr. Joy & team was excellent so I elec... read more
Business response:
Thank you so much for taking the time to share your experiences and kind words. Dr. Joy and his team are truly an amazing team.
****** * ******* Just now · Dont't bring your pets here! Beware! They only care about taking your money accruing BS CHARGES for things they didn't really do! Their "wellness plan" is a scam, we placed Bandit on it and have paid $125 since March. I called to cancel the plan today, and was informed that I need to pay over $550 in charges. I called ********, and told them I would be calling the BBB and putting this on FB. Think they cared about it? Uh-uh.
Business response:
Mr. *******; We appreciate you taking the time to provide your honest feedback. We are sorry to hear that you did not find value in our Optimum Wellness Plans. Should you have questions or wish to discuss your account further please contact us directly.
I wish I could leave negative stars for this place. I will never use this hospital again. I've had 4 pets under the plan and was lied to, treated with disrespect and the "management" team there is the worst I've ever had to deal with. I had to drive over 80 miles round trip to go there and they wasted my time by telling me when I got there that I would have to leave my dogs there and wouldn't tell me when to pick them up. When I asked to talk to a manager they refused and no one even called back got follow up or reschedule. ... read more
Business response:
Thank you for taking the time to speak with us directly on June 4th. We are sorry for your recent experiences and we do appreciate you taking the time to provide us with your honest feedback. We are continuing to look into your concerns.
Our cat ***** passed away while in their care. First, I had been calling from 7am in 5 minute intervals (prepared to call until 9am since their closed message hasn't been updated to reflect the 7am open time) and didn't get a person until 7:45am at which point I talked to a person there and explained the symptoms my cat was having (not eating, extreme fatigue, and lethargy) and I asked if I could please bring him in. They told me I could drop him off at 9:45 am, completely disregarding what I now know to be urgent issues for... read more
Business response:
Ms. *******, we are so very sorry for the loss of your beloved kitten, *****. We do appreciate you taking the time to speak with the local hospital directly regarding your loss and the events surrounding *****'s illness and death. We would appreciate the opportunity to discuss your concerns further if you would contact us at your convenience.
The hospital visit was fine but the wellness plan is a waste of money and a scam. They say they provide you a "free" exam but it is not really free and I could have easily paid less elsewhere. Canceling and contacting customer service was simple but just got scammed for too much money.
Business response:
We do appreciate you taking the time to share with us your honest feedback regarding your recent experiences. We are sorry to hear that you did not find value in the Wellness Plan. Please do let us know if you have questions or would like to discuss these packaged services further.
Dont't bring your pets here! Beware! They only care about taking your money accruing BS CHARGES for things they didn't really do! My pup died last Tuesday! He was 8 months. I had to pay $125 to cremate my best friend. Now calling this company to cancel this program which Ive been consistently paying $36.18 for 7 months they said I accrued over $600 in charges past the plan. The only thing they ever did was his 4/5 shots which probably cost 10-20 a piece. Which THE WELLNESS PLAN is supposed to keep your puppy alive! They slac... read more
Business response:
Mr. ********; We are so sorry for your recent loss of *****. Thank you for taking the time to reach out to us directly regarding your concerns. As we discussed the care and your concerns are currently being reviewed and the appropriate leaders will be following up with you directly.
Do not go anywhere near this place and don't buy their wellness plans. They claim I owe them way more than the plan is worth because they failed to charge my credit card as I setup when I signed up my dog. I used the plan and magically they say the card declined - card provider says that never happened and I was never notified. Now they claim I owe for the services and I can't just fix the card thing. Conveniently for them NO ONE bothered to call me or reach out. They say I "opted out" of phone calls in 2013, but I've only h... read more
Business response:
Ms. ******; We do appreciate you reaching out to us directly regarding the status of your account for ******. Unfortunately, we received no response to our letters alerting you of the account status. Please do contact is you have additional questions or would like to discuss the status of your account.
This office is totally unorganized and has little respect for peoplea scheduels
Business response:
Mr. ******; We appreciate you reaching out to us directly to discuss your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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