This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
HORRIBLE FRONT DESK GUY. Had scheduled an appointment for my sick dog. My appointment was at 8am. I called ahead to inform them I would be running 5:10 minutes late. I was told that was fine because there is a 10 minute grace period. I walk in the door at 8:10. When I start checking in my dog it turns 8:11am. The dude front desk told me I'm too late. Then I told him how is that possible when there is a 10 minute grace period, and then he proceeded to tell me that I'm 1 minute too late and that they can't see me because they ... read more
Business response:
Ms. ******; We appreciate you taking the time to leave your honest feedback. We would love a chance to discuss your experience and address this matter more thoroughly. We are unable to locate a file for you given the information in the review, would you mind contacting us directly at internet.inquiries@banfield.net?
In the process of attempting to get a refund for a service. Took my dog in. Saw the list of what they wanted to do while I was there. I told them I did not want or need a fecal exam since she had just had one and I would send over the results. I was handed a card with the fax # to send the results too. I was not given an itemized bill until AFTER I paid at which point I saw the fecal was still on there! I am not attempting to get a refund for a service that I did not authorize and I'm not even sure was performed.
Business response:
Thank you for bringing this error to the attention of your local hospital. It does appear that they have addressed this error and have completed the refund. We will be working with the team to determine how we can assist them in preventing this from occurring in the future. Thank you again.
I bought the wellness plan for two kittens - was never advised that there was a $45 service charge in addition per cat. Was not advised that medicines & collars were not included with neuter/spay - was lead to believe that everything was included. For close to $500 per cat for just initial shots and spay or neuter- you think they would carefully explain to you what additional charges there would be. I would have went somewhere else. This place is a racket! Do not believe them. They are manipulators.
Business response:
Thank you for reaching out to us and providing us with your honest feedback. We truly appreciate you letting us know about your experience. If you see fit, and would like to provide us with any additional comments or concerns in regards to your visit, could you please reach out to our Client Advocate Team at 877-500-2288. We would love the opportunity to review your experience.
I took my dog to get updated on his rabies shot as well as be seen by the doctor. I felt that more time was spent discussing pricing than actually checking out my dog and discussing him. At one point, the doctor had one foot in the room and one foot out with his hand on the doorknob, while I was actively talking to him. The examination lasted about seven minutes. I was charged over $40 for this examination. I did not appreciate being rushed and bombarded with pricing. I thought that cost discussion would occur naturally at t... read more
Business response:
<span>** *****; Thank you for taking time to let us know about your recent experience. We'd like to better understand what happened. Please contact us directly at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 918775002288" onclick="var evt = createEvent('Events');evt.initEvent('WebDialerEvent', true, true);dispatchEvent(evt);">877.500.2288</span> or by email at internet.inquiries@banfield.net in order to discuss this matter. We look forward to hearing from you at your convenience.</span>
If you have a serious pet problem Banfield Pet Clinic they blow you off...they basically killed my dog, Daisy Mae. Took her in last Wednesday, Sept.20th, 2017 as she was throwing up profusely and not eating and they told me she had Htsd...Hurricane traumatic disorder syndrome...the paperwork shows they did x-rays and it showed no objects inside of her...well she continued to get worse...I called on Friday and was told to wait another day to see if the meds they prescribed would work...well by 8 Am Sunday morning I knew she w... read more
Business response:
Ms. ********* We were so sorry to hear of ***** ***** passing. We know she was a valued and loved member of your family and we appreciate you speaking with us directly regarding your questions and concerns with the medical care ***** ***received.
I would like to let Banfield The Woodlands, TX #**** know that Angela S****** represents the highest quality of customer service I have experienced in a pet hospital. That being said it's far and above anywhere I've gone. This quality is getting rare to find in this day and age. She always has a big smile on her face and remembers me by name - great job! She is the face of Banfield. Angela makes me feel like I'm the only customer there when she's assisting me with my pet's needs. I can't say enough good things about Angela. ... read more
Business response:
*** *******; We're thrilled to hear that you and your pet have had a good experience at our Woodlands, TX. We appreciate you sharing your honest feedback with us and hope that all is well. We look forward to seeing you and your little one at your next visit.
I have been taking my cats to Banfield since I got them in July 2014. I've experienced many administrative frustrations. They have not been able to change my account information after I got married two years ago (my account still has an incorrect name on it). They've cancelled an order of highly anticipated flea medication (which was ordered through their website) without reaching out to me. I had to discover this myself when a week passed and I hadn't received it and the fleas were driving me up the wall. I have been sent h... read more
Business response:
We appreciate you taking the time to provide us with your honest feedback and want you to know that we hear your dissatisfaction. We're so sorry for your recent experience and would like to give you the opportunity to provide us with any additional comments or concerns you might have. If you see fit please reach out to us directly at *******************************.
I have been enrolled in "Banfield wellness plans" since the '90s. I have had to stop the plans before, but now I am unemployed and need to stop paying for things that are not absolutely necessary. I got a call from a collections agency that Banfield had told them to go after me for not paying in the last 90 days. I have tried to contact them, but have been unable due to not getting anyone on the phone, nor able to leave a message. When I try to talk to the local people at "Hospital" locations they give me cards with the same... read more
Business response:
Mr. *****; Thank you for speaking with us directly via phone today. We appreciated the opportunity to discuss your Optimum Wellness Plans (OWPs) and the balance owed for services used. Please contact us again if you have any additional questions regarding your remaining OWP account.
January 27, 2016 I signed up for the optimum wellness plan for my rescue cat, then called and cancelled January 24, 2017 (days before the plan was to re-enroll). Took forever. Just noticed that my AMEX has been charged the monthly plan for January through August. I cancelled and have not used your services since cancellation. I want a refund of these months and I want you to stop charging my credit card. No one has been able to help me and I am disgusted with this type of disregard to customer service. Does anyone there care... read more
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com