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Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
My pup dog passed away, so a couple of months after he passed, I closed the bank account his wellness plan payments were paid from. I just received a notice from a collection agency for almost $300! I took my pet to Banfield his whole life, 15 years, but they would not reverse all of the charges for the time after he passed away. I wouldn't recommend Banfield's plan to anyone. They act like they're so concerned with you and your pet, but really it's just about the money for them.
Business response:
Ms. *******; Thank you for speaking with us directly regarding this Optimum Wellness Plan account and the balance owed for services used. We know that the loss of **was very difficult for you and your family and our deepest sympathies go out to you during this time. We greatly appreciate you allowing us to partner with you for the care of **over the last 14 years.
Having a severally sick dog, the hospital would not be able to completely assist him. We had to use their hospital and another hospital to care for him. After he passed, we continued to be charged for his insurance. The company would not assist us. This is not recommended for any care of your pet. Buyer beware.
Business response:
Ms. *****; Based purely on the information provided in your review we are unable to locate you file. Please contact us directly to ensure we locate the correct file and are able to review and discuss your concerns.
Vet took urine sample two week have not heard anything would not return any calls Vet ignored us when we went there. When we said that we would contact corp like magic it appeared three week we tried to find out about second test was there but no calls took results to another vet cancelled pet insurance then they wanted hold us hostage charging us 2 months said that if we contest it cost more
I went there because my 7 month old teacup poodle looked like she had oozing n her **** was really red so instead of paying $250 just to be seen at the hospital I figured let me take her there since I already have a plan with them. Not to mention I was just there yesterday for a check up. So first the lady comes and says the doctors can't see you today. So I said can I bring her early morning she says we're really booked with a nasty tellible ******* attitude. So I ask her well when can I bring her she saying idk and then sa... read more
Business response:
Ms. *********; We are very concerned by your review and would welcome the opportunity to discuss these concerns in more detail and provide feedback to you local hospital. We will have someone reach out to you directly to discuss your concerns.
This place is a disgrace to vets and I don't know how else to put it. Definitely do NOT spend your money on the wellness plans. This is a typical corporate SCAM. They do not care about our pets. All they care about is money. Not only are they rude and unprofessional, they are not thorough, and they prescribe unsafe, non-FDA approved medications and vaccinations. If you don't believe me, do your research on the Company. This is a scheme, a pet store trying to be something it's not suited for. The vets are inadequate, they rea... read more
Business response:
Ms. *****; We are very concerned by your review and would welcome the opportunity to discuss these concerns in more detail. We are very concerned with the information you presented and the experiences that may have lead you to believe these things. We would like the opportunity to addressed your concerns and provide feedback to you local hospital. We will have someone reach out to you directly to discuss your concerns.
Absolutely the worst pet business location I have ever been to. Will NEVER go to another Banfield again!! This location in SE DC should be closed! Went for a simple nail trim, ON A WEEKEND, and was told it would be over an hour wait. I was the ONLY person sitting in the lobby. For a NAIL TRIM..... Pathetic!!!! I encourage everyone to NEVER go to this location!!!
Business response:
Unfortunately we do not locate a file for a client/pet given the information in the review.
On Tuesday, I lost my beloved ****y to of all things -- pneumonia. For her entire (almost) 11 years she went to Banfield. First in South Carolina, and then in Georgia. And, I am incensed! It's been two days since she died, and not a phone call, not a note, not anything from the Banfield in Lilburn, Ga. She had a comprehensive exam on march 28, and several days later she started being sluggish-- not that much, just a little. I finally took her to the vet about a week after her comp, and said she's not really eating and she do... read more
For anyone considering signing up for the Banfield Hospital wellness plan, it's only really worth it if your dog is still a puppy or fairly young. If you plan on cancelling, make sure you cancel at the end of your yearly contract to avoid any loopholes or hassle. Recently my dog, Ruby, passed away from cancer. I tried cancelling her wellness plan, but I was told I had to pay the remainder of the year which comes out to be close to $400. I've been with them for about 6 or 7 years, and NOBODY who worked at Banfield told me tha... read more
Business response:
Ms. ****; We are so very sorry for your recent loss of your beloved companion, ****. We would like to do what we can to aid you during this difficult time. Please contact us at 888.649.2716.
I had Banfield pet insurance for two years while my dogs were young. i always loved the experience and how they stayed on top of things. I have always had full confidence in them. My policy ended a while ago in the fall of 2016, I did not renew it, so I did not make any payments on it. I thought it was terminated. Apparently my girlfriend signed a new contract around the time the former one was supposed to expire. So we have a contract for 2017. I did not know this, however. My account somehow became hers; I never recieved a... read more
Business response:
Mr. ******; We would appreciate the opportunity to discuss your account, prior communications and concerns noted in your review. Please contact us at 888.448.4070 at your convenience. We do appreciate you brining this matter to our attention and look forward to speaking with you directly.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 10:00 a.m.
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