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Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Don't be fooled by the offer to put your animal under a contract. If you animal dies one day after the contract you still owe them all of the money even though they didn't do anything that would cost that much money. This happened to us and the dog didn't get spayed or nutured but we somehow still owed all the money because of a couple shots the dog got. Not worth the money to sign up for the contract. Don't do it.
Business response:
Ms. *******; We would love the opportunity to discuss your concerns regarding the Optimum Wellness Plans. If you are willing to discuss these please reach out to us directly at ************. Although we do not locate a plan under your name we are aware that the account may be under a co-owner's name.
I want to warn everyone about the new Dr Bruce T***** that works at Palm coast location in Banfield Animal hospital at Petsmart. I've had the worst experience of my life going for a simple appointment with my cat who had a urinary tract infection! I agreed to do the recommended urinary analysis for my cat, and declined the X-rays and expensive culture lab test as well as blood work they were trying to push on me! After waiting for almost 2 hours at petsmart for them to do a urine test and walking around petsmart I was told t... read more
Business response:
Thank you for taking the time to bring your concerns to our attention. We do understand how frustrating it can be to have a cat diagnosed with Feline Idiopathic Cystitis (FIC), as was done by both the Banfield team and your prior vet. Cats with FIC have been shown to have an exaggerated stress response due to imbalances in their nervous and endocrine (neuroendocrine) systems. It is thought that this exaggerated stress response is responsible for the changes seen in the bladder, and thus, the clinical signs associated with bl... read more
In 2015 my wife and i brought in our two new puppies to Banfield, both of them were adopted from families who could not afford them anymore so we thought to get insurance with Banfield hospital to take proper care of them. Unfortunately the biggest mistake i have ever made!!!! My older puppy ******who is now almost two years old seemed to always have extra eye discharge on his eye him only being 3 months, concerned we took him to Banfield with his having insurance there we trusted them, after closely examining him they assur... read more
Business response:
Mr. **********, We would greatly appreciate the opportunity to look into your recent interactions and the care provided to your dogs. Unfortunately, we do not locate a medical records from the information listed in the review. Please contact us at your convenience at *************
We went to the Banfield in Nashua, NH last fall. We had two dogs that received their shots and check up. The vet that checked them needed to retire. She had forgotten to check my male dog body, reached down at him as he was standing on the floor. He shipped at her, did not even touch her (he weighed 12 pounds). She looked up at us like she was offended. I would have bitten her myself if I was him. Both needed dental cleanings and my female has a nonmalignant mass around her upper incisors. This hospital said removal would be... read more
Business response:
Thank you for reaching out to us regarding your recent experience. Your experience as described above is certainly not inline with Banfield's culture and expectation of quality medical care and exceptional client service. We will be working with the local hospital and field leaders to address your concerns and speak with you directly.
Had one appointment with them just got a puppy went in to get her shots and she had worms from the people we got her from. Signed up for their wellness plan. The first day... Said they said they couldnt give her any shots cause she was too young gave her medicine for her worms scheduled another appointment for the next month to get the rest of her shots. Was taken out of our yard before the appointment took place. Called up to cancel the service said we couldnt and habe been billing my account 43 a month since april... Wont ... read more
Business response:
Ms. ****, We are very sorry for the loss of *****. We apologize if we did not fully answer your questions and/or address your concerns through our prior phone conversation. As we discussed at that time, the monthly wellness plan payments are for services already provided from the plan. We would encourage you to contact again to discuss the details as we are unable to discuss financial information via this avenue. Please contact us at ************ if you would like to discuss this further.
Banfield Pet Hospital on Mission Gorge Road in Santee CA (co located with Petsmart) is terrible. Understaffed and long wait times beyond several different appointments. No apologies and poor customer service. Will never come back again to Banfield.
Business response:
We are unable to locate a client file based on the information for review. We would be open to discussing these concerns however.
I've been a client of Banfield for years. Last year I brought in a rescue dog which I adopted from a legitimate animal rescue organization. The puppy had suffered severe abuse and neglect. Fortunately his health was good but otherwise he was real emotional mess. Unfortunately we didn't know his true breed but the animal rescue folks gathered he was part cocker spaniel but at only 4 months old it was too early to tell. When I took him to Banfield, the vet made no effort to determine the breed of the dog and just when on word ... read more
Business response:
Mr. ********** We are sorry to hear of your recent interactions with your local Banfield. Though we do understand your frustrations we do agree with the local hospital that the Veterinarian must be allowed to view the pet in order to determine breed characteristics and possible breed mix. This may not be sufficient for your landlord however which is why to be certain of Simba's breed a DNA test would be required.
Worst Banfield experience I've ever had. So much so that I canceled the wellness plan I had had for over 5 years. I picked my dog up after dropping him off for his annual, and no issues were reported. Nothing regarding the visit that I might have to look out for (allergic reactions, swelling, etc). As soon as I got my dog home, I noticed a HUGE bruise on his chest area. I called immediately and they stated it could be because of the blood that was drawn, but to bring him in. They did another blood test to make sure it wasn't... read more
Business response:
Ms. ******; We are concerned by your recent interactions as posted in your review. Would you be willing to speak with us directly about this? We are not able to locate a medical records from the information located in your review (possibly under a different first name?). Please contact us at 877.500.2288 or internet.inquiries@banfield.net so that we can look into this matter.
Love this place & all of the staff! They have done wonderful with all of my fur babies! Their wellness plans are very affordable & provide a lot of care options. I will forever take my fur babies to Banfield!
Business response:
Thank you so much for taking the time to reach out and share your experience.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 10:00 a.m.
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