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Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
NEGATIVE I recently had my puppy on there wellness plan, she was up for her spay and they botched the whole thing, only gave painkillers for recovery. Her stitches broke open and she got a bad infection. When calling the vet they told me they were worried about my puppy but couldn't take her in to look at her, and was told to take her to emergency vet and this would all be my problem. What is the point in paying for a service and having a "vet" when your not even available to see my sick dog that is your responsibility while... read more
Business response:
Mr. **********, We are glad to hear that ***** is recovering from her recent procedures. As you know we are conducting an internal review of the care received and will be addressing *****'s experiences with the medical team. We would like the opportunity to discuss this matter further. Please contact us directly if you are open to doing so.
This veterinarian hospital is the worse. Their customer service is so unprofessional. Every time my pharmacy requests a refill they never respond back to them with the authorization and when I call them to ask them about it they like to put me on hold for 30 min. They’re not apologetic in the least and are extremely non-caring towards my pet’s need of having his medicine. I wouldn’t recommend this hospital to someone with a dead dog even. We’ve gotten hung up on 3 times and the rest of the times we’re placed on hold. The sad... read more
Business response:
Mr. ******; Thank you for reaching out to us directly to discuss your concerns regarding your experiences and the level of service you experienced. It is our understanding that both the local hospital leadership and regional leadership were made aware of these concerns and have taken steps to address them.
Be aware. These veterinarians are fine for preventive care, shots, wellness checks, minor procedures and such. Same day appointments were next to impossible to schedule for a sick dog. The people we dealt with were caring. But if your pet becomes seriously ill, as mine did with cancer, they are unable to treat. You will be directed to another affiliate comprehensive/emergency vet clinic at great cost. (I suggest you find your own vet, don't trust theirs.) Additionally, if you have a wellness plan, it is a contract and you ar... read more
Business response:
Ms. *********, We appreciate you providing your honest feedback. As in your case, Banfield will make medically appropriate recommendations and referrals to specialists when needed. In this case the hospital was not equipped to perform an ultrasound on *******. We were not aware of *******' cancer diagnosis. Please contact us to discuss any concerns or questions you might have.
They almost killed my dog. They don’t know how to treat pets and only know how to sell stupid plans and exams. They are horrible ahold close their doors.
Business response:
Ms. ********, we are sorry to hear about your recent experience and hope that Boss is doing well. Banfield representatives have reached out and are reviewing the care provided to Boss in this matter.
We had a wellness plan with Banfield for years for our pet ***** we used to take her there for her shots and all the other regular check ups. Last Saturday March 24 ***** was scheduled for her dental cleaning I dropped ***** at the facility at around 7:45 a.m. I was told the doctor was going to get in touch with me before the procedure to discuss so matters. Around 10:10 am the doctor called me and told me that *****'s test showed she was very healthy and very well taken care of. She then told me that she knew I didn't want ... read more
Business response:
We are so very sorry for your loss. We know that ***** was a very important part of your life and your family. Our deepest We are very that this loss was only compounded by your experience with the hospital team. We will be looking into the care that ***** received and will have someone contact you directly.
I took I took my little dog for his yearly checkup to Banfield Pet Hospital his only issue was he was overweight but he was walking and in very good health no medical problems. When I picked him up he could no longer walk again, his feet were curled in, and he had a gigantic black bruise above his heart and under his throat. The vet there said that he was suffering and that I should put him to sleep. I asked how much was an x-ray and he said $600 and then I found out it was only $200 and the vet said that he was not sufferin... read more
Business response:
Ms. ********, we are deeply concerned with your experience and would welcome the opportunity to discuss these concerns with you directly and have asked a local leader to contact you.
Dr. Heba A********** takes excellent care of our doggies, ****** & ****. She is kind, caring, informative, educated, and has an excellent bedside manner. Our doggies love her.
Business response:
Thank you for taking the time to share these kinds words. We will happily share your words with Dr. A and the team.
A rip-off! My dog died on yesterday. Mind you, we have been under a wellness plan since I got him in 2011. In February, as a result of him having uncontrolled accidents, I took him in. He was suddenly diagnosed w/diabetes, placed on insulin injections. Twice since then, I had to pay out of pocket to have him monitored throughout the day to properly determine the insulin dosage (both visits over $100). Well, I call Banfield to advise my dog passed away and want to xcl my plan. I was told I will have to pay through the end of ... read more
one early morning Sunday they took my ill cat in for me when all other vet hospitals were closed, they were so sweet and called me every couple of hours to tell me how he was doing, I love them! I got onto their health plan for my Baby Kitty, and its so worth your money, they treated him well, and made me feel like he was in good hands the whole time he had to be hospitalized. I really recommend them to anyone who has pets they love and adore. they make you feel like your pet is family. (West Linn, Oregon. Banfield pet hospi... read more
Business response:
Thank you for taking the time to share with us these kind works. We will gladly share these words with your local hospital.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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