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Banfield Pet Hospital
- Veterinarians
- Greenville, SC
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
2449 Laurens Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
BANFIELD KILLED OUR DOGS! I ONLY LEFT 1 STAR BECAUSE THEY WON'T ALLOW ME TO SUBMIT THIS WITHOUT ONE. I urge to whomever may be reading this to never allow these crooks to "care" for your pets. Earlier this year we had to put our family golden retriever, Ollie, to sleep because of Banfield's lack of care. For close to a year and a half, we were constantly having to take Ollie to the "vet" because of his deteriorating health condition. Each visit we were told it was a stomach bug, then it was arthritis, then were told it was a... read more
Business response:
We are so sorry for the loss of your beloved pet. Please know we are thinking about you during this difficult time. We would like to speak with you directly to learn more about what happened. Please reach out to us at internet.inquiries@banfield.com or at 877.500.2288. We look forward to hearing from you at your convenience, and again, we're very sorry for your loss.
Horrible experience at Banfield. Our cat was misdiagnosed by Dr. Leopold, who works out of Perrysburg and Holland, Ohio location. We received such disappointing service there. Had to take our cat to another local Vet to get the right treatment. I complained to the Banfield Customer Advocate Dept. Finally got a follow up call from Dr. Leopold afterwards but she had an attitude, never apologized and only agreed to give me a partial refund. I can not believe how unprofessional the service was with her. Additionally, when she ca... read more
Business response:
We appreciate you taking the time to speak with our representative on January 8, 2020. We are given the impression that they were able to discuss your concerns with hospital leadership, received sincere apologies and a partial refund. If you still have concerns we would ask that you reach out to us again so we can discuss your concerns further.
Banfield Pet Hospital is HORRIBLE!! They only care about money, not your pet. They have bad business practices and lie about their costs. I was quoted $246 for our "free exam" plus vaccinations and a fecal test for worms for our new pup. They talked me into their "wellness plan" which offers preventive care for a year with monthly payments. After looking into their reviews and prices, I decided to cancel our membership (within the 4 day no penalty time frame). I knew that I would be responsible for the services from our visi... read more
Business response:
We appreciate you taking the time to leave you feedback and we would be happy to review your account and your concerns in greater detail. At your convenience please reach out to us directly to go through the financial details.
I am beyond livid right now. I had two dogs with wellness plans here. I always paid any additional amounts for services, etc, right away and had the plans on an automatic debit. At a certain point, I stopped hearing from Banfield and thought maybe they had canceled my account as my dogs were both older and I didn’t know if the “puppy” plans had an age limit. Either way, there were no debits from my account. In retrospect, yes, I should have chased this down. The problem is one I discovered today. I have not moved, nor have I... read more
Business response:
<span>We are sorry to read about your experience. Our records do indicate that letters were mailed to the address on file regarding the account status in May and June 2017. We are aware that you were able to speak with a representative today and resolve the collection matter but please do contact our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquiries@banfield.com at your convenience if we can assist you with anything further.</sp... read more
Today, I called the Silver Spring Banfield located on Cherry Hill Road. I spoke with a representative and informed them that I needed to pick up a monthly heartworm pill for my dog. I was on hold while the representative transferred the records, then I was informed that since had never been seen at that specific location, they were unable to fill the prescription. I was very confused by this because what is the point of having a network of locations your dog can go to if prescriptions cannot be filled with ease? We are spend... read more
Business response:
<span>We are sorry to read about your experience and we do understand your frustrations. Unfortunately the rules (State Veterinary Practice Acts) that govern veterinary medicine do limit our veterinarians to only prescribe and dispense medication to pets that they themselves have examined and have established a clear and valid pet - client - vet relationship. Please reach out to our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquir... read more
I have a cat that suffers from urinary obstructions. He has been placed on special prescription diet through my regular vet few years ago. I renew the prescription every year and twice a year I have to get a card printed at Banfield Hospital that allows me to purchase the food. Today, I tried to find out why the Banfield cards are necessary since my prescription is still valid outside of Banfield anyway. I spoke to total of 5 people before I finally got to talk to Jackie the Banfiled manager. To my total disappointment no on... read more
Business response:
We are sorry to read about your experience. PetSmart, the retailer, requires a valid Banfield prescription card in order to sell the therapeutic diets. In order for Banfield to issue a prescription card or sell a therapeutic diet we must have and maintain a valid patient, client, veterinarian relationship, per the State Veterinary Practice Act. Please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns further.
They neglected to tell me that after 1 year, my wellness plan will AUTO RENEW and continue to pull money out of my account so I woke up to an overdrafted account the day after Christmas. On top of that, my poor baby was taken in the back ALONE for his shots and initial check up and when we got home, he was scratching his back and a nasty sore developed so we had to rush him back to Banfield. The doc INSISTED that they didnt give him a shot there but they couldnt explain what was going on with his back. Then, the nurse mentio... read more
Business response:
<span>We are sorry to read about your experience and would like to learn more. Please reach out to our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns and any question regarding your Optimum Wellness Plan.</span>
I was given 3 different prices for surgery. Initially it was $200. Then it was $231. Lastly it was $341. And when I got home with my cat. he was bleeding. I turned around took him right back. They glued it closed. By that night there was blood everywhere and my cat was crying in pain. I had to double dose him with pain meds just so he could sleep. I have has 3 cats that were declawed and I never saw blood. With Banfield I see blood and the amputated joints. I regret taking my cat to them for surgery.
Business response:
<span>We are sorry to read about your experience and would like to learn more. Please reach out to our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.</span>
Not sure they really care about pets at this location. Dropped my dog off at 7:30am as agreed to for a comprehensive exam with dental cleaning. My dog gets really anxious and so we had discussed a plan where he would go under anesthesia upon his arrival so they could easily perform all of the services. The vet neglected to read the notes and did what he/she wanted to do instead of really understanding who her patient was. My dog became really anxious and didn't let them do anything. They kept him in the crate the entire time... read more
Business response:
<span>We are sorry to read about your experience and would like to learn more. Please reach out to our Client Advocate Team at <span class="shoretel_phone_link" title="ShoreTel Web Dialer: 818775002288">877-500-2288</span> or email internet.inquiries@banfield.com at your convenience so we can try to address your concerns.</span>
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.5 star rating with 214 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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