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Bali Hai Villas
- Business Services
- Princeville, HI
About this business
Location details
3970 Wyllie Rd, Princeville, HI, 96722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were told the timeshare presentation would be 90 minutes. We walked in at 8:45am and didn't leave until 1:46pm. They wasted 5 hours of our 2 day vacation. We talked to 5 different sales people, saw 2 separate presentations and didn't even get a tour. We were so exhausted even if we did want to buy something we wouldn't have because they lied and held us hostage for half the day!
Business response:
Good Afternoon Ms. N******, I apologize about your experience. Please know, owners and guests have every right to leave the presentation to obtain their gift after fulfilling the pre-disclosed time requirement. There are times however, when the sales presentations may extend beyond the quoted timeframe based on the questions and the dialogue which occurs during the presentation. Our sales representative's goals are to sell the Club Wyndham Vacation Ownership program and therefore will make every effort to find a program th... read more
Wyndham Welcome Center, Long Beach, California I had a very Impressive Greeting and Welcome received by Destri F******* who works on The Queen Mary Ship greeting visitors and telling them More About Club Wyndham. I want to personally Thank Destri F******* for meeting with ME and for letting ME use the Wi-Fi in order to publish my Reviews back on Wednesday, May 23, 2018. Sincerely yours, Howard P*** S**** Visitor *************************************************************** ****
Business response:
RE: BBB Review DATE: May 28, 2018 BBB of Central Florida, Inc. Attn: Shelley B******, Consumer Affairs 1600 S. Grant St. Longwood, FL 32750 Sent Via Online Dear Mr. S****: Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide. Please know that Wyndham is committed to providing worldclass customer service at all of our sites. Providing a great experience for all of our owners and guests is our core mission he... read more
We were on vacation in the WI Dells late April/early May this year (2018). We decided to take a tour of Wyndham and to choose a free stay as our gift. We were told on the phone when making the appt. that there were no blackout days/months. I was told that twice. We went on the tour and listened to a group talk. Apparently there are some "bullet points) about your free gift you need to stop and really read and pay attention to. There are almost no vacation times available (a little in May for this year) and to try and stay in... read more
Business response:
Good Afternoon Ms. H*****, I regret to learn about your experience. Wyndham does not have any blackout dates, however vacation stays are based on availability. Did the vacation certificate indicate any verbiage of guaranteed availability for a specific time frame or to just contact the reservation number when you are ready to book? Also what is the expiration date on the certificate so that you can see how long you have to utilize the benefit? Thank you, Nicole J****
It starts after an enjoyable meal @ ************** restaurant. As I was leaving the tip, my wife was greated at the entrance by Wyndham employee Adam about thier ******************** and thier vacation club. We explained that we already vacation time through RCI and had no interest in purchasing an additional one. Adam said don't worry they have a special RCI class that would help us utilize our current RCI timeshare, and that Wyndham had recently bought them out. For $75 deposit they would give us a one week vacation, and t... read more
Business response:
Good Afternoon Mr. K***, I regret to learn about your experience during a presentation at one of our properties. I would be more than happy to discuss your experience in further detail for clarification purposes. Please email me at Nicole.jones@wyn.com and provide your availability to speak with me next week Wednesday-Friday. My office hours are from 11:00a-7:30p (EST). Thank you, Nicole J****
We paid almost 350.00 to stay at the Wilderness Resort in Wisconsin Dells. Had issues with our room. The fridge did not work....had no idea it didn't work until food we had to throw away some of the food and drinks were warm, coffee maker did not work and drained on my belongings, we also had issues with the sink not wanting to drain. Called and spoke with manager and he said they would fix the issues for the next customers. The only thing they could do for me was find me a better room if I chose to come back for a future st... read more
Business response:
RE: BBB Review - U******* DATE: July 16, 2018 BBB of Central Florida, Inc. Attn: Shelley B******, Consumer Affairs 1600 S. Grant St. Longwood, FL 32750 Sent Via Online Dear Ms. B******: Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide. This posting is to advise that I attempted to reach Mr. U******* on May 24th, 2018 requesting additional information regarding the concern. I did receive a response from ... read more
We sat thru a presentation in April 2018 so we could get the 7 day vacation voucher. Our sale agent was very nice and we did purchase but after a few days realized it was not for us and recinded (canceled) our contract. I have to say everyone we came in contact with was more then helpful. The only negitive is we are trying to use the "free" 7 day vacation voucher and like other comments it is impossible to book.
My husband and I were intrigued about the "Free 7 night stay" at a Wyndham Resort just for going to a 1.5 hour seminar for their program. We knew we weren't interested in investing in a timeshare, and our consultant was surprisingly understanding of this. He did not pressure us at all but gave us options. We did not have any issues with this part of the deal. After we received the certificate for the vacation stay, we went home to claim it and book our vacation. All of the consultants, as well as the instruction page, said w... read more
Business response:
Good Morning Mrs. B******, I apologize about your experience in regards to the certificate that was received as an incentive for attending a sales presentation. Out of curiosity, what is the upgrade fee for anything between 30-90 days? Also can you provide a copy of the certificate terms and conditions. You can email this information to me. Thank you, Nicole J**** Owner Care Team Lead WVR Sr. Case Specialists 3rd Party Assist/Better Business Bureau Owner Care CLUB WYNDHAM Nicole.jones@wyn.com
I went to meeting to determine if I could afford I told them it was too expensive 3 hours later they are still arguing with me that I could afford it also they wanted my social security # not happening I received coupon free ($75) probably can't use since I was advised these resorts rarely have openings when I called to book!!!!!!!!!
WYNDHAM Vacation Resorts Inc. April 21, 2018 we went to san antonio and they offered to know the Wyndham hotel and it was actually sale of hotel access to anywhere in the world. all very nice and cheap. when the time came for the price was between quotation marks accessible, 225 dlls, but the initial payment almost 7000 dlls, and of course not. They said "do not worry we can finance it for 6 months without interest, if you can pay 3000 dlls, it would lower the inteses," and immediately they give us a certificate for trips an... read more
Business response:
Good Evening Mrs. M******, We are in receipt of your concerns and a case has been created on your behalf. A Senior Case Specialist by the name of Lucila will be reaching out to you for additional information needed to move forward with the research process within the next 3-5 business days. Thank you, Nicole J**** Owner Care Team Lead WVR Sr. Case Specialists 3rd Party Assist/Better Business Bureau
Frequently asked questions about Bali Hai Villas
How is Bali Hai Villas rated?
Bali Hai Villas has a 1.2 star rating with 366 reviews.
When is Bali Hai Villas open?
Bali Hai Villas is closed now. It will open at 9:00 a.m.
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