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Bali Hai Villas
- Business Services
- Princeville, HI
About this business
Location details
3970 Wyllie Rd, Princeville, HI, 96722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good Day, This place is full of sales sharks that are very good at sales and have been in sales for years. After 4 hours I signed a temporary contract and slept on it. I reviewed my finances changed my mind. I decided the contract did not fit in my budget. I called several numbers within my contract and finally after being transferred to 3 different sub companies I talked with a Jay. Jay stated that the only way to cancel is by sending in a written letter along with any materials that were given. He also stated that it will... read more
Business response:
Good Afternoon Mr. R******, I apologize that the vacation ownership will not work for you. Since you stated that you mailed out your rescission letter within the cancellation period, you should not have any problems with your request. Just so that we can ensure a smooth process, please email me your member number and contract number so that we can follow up on your request. Thank you, Nicole J**** Sr. Case Specialists/BBB Owner Care Team Lead- Club Wyndham Wyndham Destinations 6277 Sea Harbor Drive Orlando, FL 32821 nico... read more
What's the harm in attending a small sales pitch event? Plenty, if it's a Wynham timeshare pitch! My husband & I attended one for some free dinner & show tickets while on vacation in Myrtle Beach. They said it would only take 2 hours. Who can't hang for two hours, right? This turned out to be a high pressure pitch which lasted OVER 4 hours. We would tell one person no, we're not buying, only to have them get their "manager" who offered an even "sweeter" deal. Again, we said no. This happened at least one or two more times, e... read more
Business response:
RE: BBB Review - C******* DATE: August 23, 2018 BBB of Central Florida, Inc. Attn: ***************, Consumer Affairs 1600 S. Grant St. Longwood, FL 32750 Sent Via Online Dear Ms. *******: Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide. Please be advised guests may be invited to sales presentations while staying in any of our properties. However, these are not mandatory and are completely optional. The... read more
I took vacation to branson mo. I pre ordered tickets online and picked them up at a visitors center. While I was there getting tickets they advised if i wanted to see any other shows in town I said yes and bought 3 other tickets for shows but in order to get them I had to do a 2 hours preview of a venue. No big deal. I get through the tour and i was brought to sit in this room. Was pressured to sign up for vacation time share. THEY DID NOT TAKE NO FOR AN ANSWER. 3 hours later I am leaving after advising them NO I DONT WANT T... read more
Business response:
From: C*****, Shannon Sent: Tuesday, July 31, 2018 6:20 PM To: jaredxxxxxxx@yahoo.com Subject: Wyndham Destinations***Better Business Bureau Review***Case********** Hello Mr. E*****, I am writing in regard to a review that was sent to the Better Business Bureau relating to a sales tour that you had attended. I sincerely apologize for the frustration that you had experienced with our sales staff. To further assist you, I have opened case #*********. I would like to schedule a phone meeting with you to ask additional questi... read more
I want to thank Erin L**** for working with me the past month regarding my ownership. My husband and I appreciate your guidance and hard work to take care of us. We truly appreciate you and we are back on track. We love Wyndham!!!
Business response:
Good Afternoon Mrs. G******, Thank you for your kind words about the Sr. Case Specialist that is working with you on your case. I am Erin's Team Lead and will make sure that she receives your message. Erin is a very talented and hard working employee and I know that she will be happy to hear this from you. Thank you, Nicole J**** Sr. Case Specialists/BBB Owner Care Team Lead- Club Wyndham Wyndham Destinations 6277 Sea Harbor Drive Orlando, FL 32821 nicole.jones@wyn.com
Worst Wyndham Care Customer Service. All the promises verbal and in writing has NOT happened. It's been nothing but a nightmare. Total misrepresentation on the Wyndham Team here in Hawaii. Not a Satisfied customer and I want our money back .
Business response:
RE: BBB REVIEW - B****** DATE: August 16, 2018 BBB of Central Florida, Inc. Attn: Shelley B******, Consumer Affairs 1600 S. Grant St. Longwood, FL 32750 Sent Via Online Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide. This posting is to advise that I attempted to reach Mr. and Ms. B****** on July 26th, 2018 via phone and email. Mr. and Ms. B****** did reply via email and I was able to speak to Ms. B*****... read more
We were part of their "discovery" program that we purchased last year and received 400,000 points to be used anywhere, anytime by 2019. We chose Panama City Beach this past June. The initial impression was great. Nice resort, on the beach, kid friendly, etc. 1 of the 4 elevators was not working the entire time we were there. Day 1 we found a water leak in our daughter's room where the entire floor was wet. They were not going to move us originally, then decided to do so BUT... Day 3: The Guest Services sent a bell boy to ... read more
Business response:
Good Morning Mr. C*****, We regret to learn about your first experience as a Discovery Member. I do see that a case was created for you and escalated to a Resort Handling Specialist by the name of Navlin. It shows that you had a conversation with Navlin on 07/06/2018 in regards to your experience. You stated that you were told that you would receive all of your points back for a bad stay, however since the Discovery package is a 2 year trial package and not an ownership, points cannot be reimbursed. Due to the experience, ... read more
My wife and I went to Nashville and wanted to go to the Grand Ole Opry. My wife bought tickets online and it ended up being through Wyndham Vacation Planning. They said that we needed to arrive early to pick our tickets up. When we picked up our tickets we mentioned that we still needed to go get our hotel reservations and Julie told us that we could stay at one of their hotels for free and to just come back and have lunch with them. We would just have to set through a video presentation that would last about 90 minutes and ... read more
Business response:
Good Afternoon Mr. M**, Thank you for sharing your experience with us. I apologize that you felt pressured to purchase a Wyndham Vacation Ownership after informing the sales representative that you were not interested several times. We do have various point packages that are catered for specific situations. After you explained to the representative that you do not vacation often and work a lot, based on the rapport the salesperson built with you, he wanted to find the best option that would not only be affordable but also g... read more
This review may be a bit long but I just want to share our exp with you so you can make an informed decision about your stay. First off the place is nice I have no bad things to say about the resort itself. Room was nice indoor outdoor (open 24hrs) pool and lazy river/kids pool were also nice, as well as the area. Plenty to do for adults and families combined. My only issue was with the Wyndam sales pitch. So when you check in the front desk has you go to a concierge podium for you parking pass, at which point the person off... read more
Business response:
Good Evening Mr. B*****, Thank you for your honesty and personal experience while checking in. Although I am happy that you enjoyed your stay at the resort, I apologize about your experience with the check in process. If you would like to discuss further, please contact me via email so that we can schedule a telephone conversation. Thank you, Nicole J**** Sr. Case Specialists/BBB Owner Care Team Lead- Club Wyndham Wyndham Destinations 6277 Sea Harbor Drive Orlando, FL 32821 nicole.jones@wyn.com
IT IS A SCAM. Even with the positives that came from owning with them, the lies, aggressive salespeople and web of loopholes, rules and hidden fees negated it's worth. Wanna hear some of the popular lies that float around their sales offices? "You are investing in real estate" - Go look on **** for timeshares. You will not make anywhere near what you paid if you choose to sell later on. In fact most owners end up paying attorneys just to get rid of them. "You can go anywhere you want" - Wyndham actually owns about 60 reso... read more
Frequently asked questions about Bali Hai Villas
How is Bali Hai Villas rated?
Bali Hai Villas has a 1.2 star rating with 366 reviews.
When is Bali Hai Villas open?
Bali Hai Villas is closed now. It will open at 9:00 a.m.
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