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Bali Hai Villas
- Business Services
- Princeville, HI
About this business
Location details
3970 Wyllie Rd, Princeville, HI, 96722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The bonus week in Hawaii we were promised, never happened! Advanced notice excuse given for car rentals and that and other excuses given when we tried to book the resorts. Constant meetings masquerading as owners update meetings, so not time to vacation. This is a well oiled money stealing machine. The checks they were suppose to send us traded for our points to offset maintenance fees and payments, never happened! System changes constantly so what we bought constantly becomes less useful. Diminishing returns, lies... not a ... read more
Business response:
Hello Ms. D****, I am contacting you in regard to the concerns that you have submitted in a Better Business Bureau review. My name is Shannon C***** and I am the Senior Case Specialist that will be researching your concerns. To further assist you, I have opened case #*********. I would like to schedule a phone meeting with you to go over your concerns for clarification purposes. My office hours next week (June 11, 2019-June 14, 2019) are from 9:00am-4:00pm Central Time. Please provide three dates and times that you would b... read more
NEGATIVE NEGATIVE NEGATIVE!!!!!!! In 2010 my husband and I went to Massanutten on one of those "free" stays. We had to go to a timeshare presentation that was supposed to be 90 minutes with no pressure. It took almost 8 HOURS!!! They got us in a car and took us around and showed is stuff and we kept saying no no no but they just kept yapping and talking and trying to persuade us. We eventually (probably because of exhaustion, fatigue, hunger and thirst) caved and purchased a timeshare. They explained that they provided a buy... read more
Business response:
Hello Ms. R********, I am contacting you in regard to concerns submitted through a Better Business Bureau review. My name is Shannon C***** and I am a Senior Case Specialist that will be researching your concerns. I sincerely apologize for your frustration regarding your Wyndham ownership. To further assist you, I have opened case #*********. I would like to schedule a phone meeting with you to get additional information and go over your concerns for clarification purposes. My office hours are from 9:00am-5:00pm Eastern Ti... read more
The ONLY time you can book is slow season. You upgrade as they guarantee that will fix the problem and pay more, guess what??? NO HELP.. you still can not book what you want. My sales rep said he would be my personal counselor, he does not return my calls. Wyndham app on the phone is suppose to get you special rates.. NOT SO. SAME PRICE AS HOTEL.COM, SO WHAT AM I PAYING FOR?? This happened a few more times with different issues. They were suppose to consolidate my contracts onto 1 for 1 payment, that did not happen and anoth... read more
This is a sham.. They promise dream vacations and saving $, This is not true, You do not save money... Its cheaper to book online the same resort. Once you buy every stay they make you go to a meeting where they try to sell you more. They tell you all these lies at the initial purchase and then admit it at the next purchase that you bought into crop but they way they word it is like they are trying to help you. "OW you do not own this property so your kids can not have it" That was the whole reason we did this!! So of course... read more
Business response:
Good Afternoon Ms. R*****, I hope my email finds you well. Thank you for contacting Wyndham Vacation Clubs. Listening to comments from our owners and guests is an important part of our ability to enhance the service we provide. I attempted to reach you on the phone number we show to have on file today to discuss the customer review that was received through the Better Business Bureau. A voicemail was left as well as a follow up email sent to the email address provided. I would like to schedule a phone call to discuss your... read more
We agreed to sign onto this timeshare thing with Wyndham after being told that we could vacation in Margaritaville in Puerto Rico for 2 weeks each year for our family. Once we got home and the dust settle and we finally tried to book this.. we realized we had been swindled. That there were tiers correlated to the points we purchased which effected availability of the resorts. So in essence what we paid for would never happened. DO NOT GET STUCK IN A FOREVER CONTRACT , THEY WILL LIE TO YOU. We even went to a 2nd representativ... read more
Donna C I was told my debt soon would be paid off and I would only have maintenance fees to worry about. I was never informed about maintenance fees increasing or how the interest fees for Wyndham credit cards would be so high. They even had the audacity to tell me that I could rent out my points for cash. Each time I have upgraded, I was guaranteed a personal advisor, whom I never heard from. The worst experience was in West Virginia when the representative asked if I wanted to lower my interest rate. When I agreed, I actua... read more
Business response:
DATE: June 26, 2019 BBB of Central Florida, Inc. Attn: Shelley B******, Consumer Affairs 1600 S. Grant St. Longwood, FL 32750 Sent Via Online Dear Ms. B******: Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide. A Better Business Bureau customer review was received from owner Donna C***** on May 13, 2019. An attempt to reach Ms. C***** was completed today, June 26, 2019 in effort to discuss the concerns b... read more
1 star should be negative 10. We have been hoodwinked by Worldmark The Club. They paint this timeshare as an amazing deal that you can pass on to your family, and you can travel the world. NO YOU CAN NOT. Its not luxury, NOT a dream and NOT A VACATION.. just another opportunity for them to sell you more. The mortgage is now more than I am paying on my house, plus with maintenance fees increasing continuously, I am barely able to make ends meet, much less able to go anywhere and use the points they so convincingly were able ... read more
Business response:
Hello Mrs. S********, We at Wyndham are sorry to hear of the frustration you have encountered with your WordlMark ownership. As a WorldMark owner, you have the ability to use your vacation credits toward booking any of the WorldMark properties for space available up to 13 months in advance. These locations can be found all over the United States, with additional locations beyond the United States. In reviewing your ownership, I do see you access to T**********, which gives you a variety of other options for the use of your ... read more
This company is so blood sucking, we tried to be civil and deal with them on many occasions about all the misrepresentation and lies we were told but it got us nowhere. They guilted my husband who is ill into buying this timeshare because we couldn't afford regular vacations on my salary. They said wouldn't it be nice to take your hard working wife on luxury vacations. What*** this is, we were talked into spending $35,000 because we were told we would be VIP for the next two years which means we would be given priority when ... read more
Business response:
Hello Ms. T****, I am contacting you in regard to the concerns that were submitted to the Better Business Bureau relating to your Club Wyndham ownership. My name is Shannon C***** and I am the Senior Case Specialist that will be researching your concerns. A review of your account shows that concerns of similar nature had been researched and reviewed by Senior Case Specialist, Tisha B***. It appears the outcome was provided by telephone on June 6, 2017. Please know that I am willing to conduct a secondary review and had op... read more
They should have the option to leave negative stars. I don't even know where to start. All I know is this needs to be stopped! Someone needs to put a stop to the Wyndham scam. They are devastating so many lives. My life has been ruined financially thanks to the lies, misrepresentation and fraudulent tactics of the Wyndham sales scam. Like most of you, I have always been financially responsible and have worked very hard to make sure my credit was high. But now, I am sick to my stomach and cannot sleep at night due to the fact... read more
Frequently asked questions about Bali Hai Villas
How is Bali Hai Villas rated?
Bali Hai Villas has a 1.2 star rating with 366 reviews.
When is Bali Hai Villas open?
Bali Hai Villas is open now. It will close at 6:00 p.m.
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