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Bali Hai Villas
- Business Services
- Princeville, HI
About this business
Location details
3970 Wyllie Rd, Princeville, HI, 96722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased this contract for the purpose of going on more vacations. I have owned it for 4 months and have not been able to utilize it in any way, shape or form. I have attempted to work with the company either through the website and/or by phone. The website crashes at the least provocation and it is almost impossible to get anyone on the phone through the system. Unless, you are trying to work with them to get their money. The promise of access is an absolute lie. Unless you wish to schedule 2 to 3 years ahead of time, th... read more
Business response:
Good Day Brent, I am sorry to hear of your frustrations with your new WorldMark ownership, though I am happy you were able to take the time to speak with me on the phone today. I hope that some of the information I provided, such as the Hot Spots location, which shows locations with availability now, as well as the four month calendar are helpful in your future planning of vacations. There are certainly locations with availability, and should you require any assistance in booking or checking availability I encourage you to s... read more
We find that Wyndham's behavior and practices to be unethical. April 2018: Cruise over night to Bahamas with 3-day Bahamas stay--tickets after presentation. Presentation took almost 5 hours. Kept saying no, no, no, no. We needed to leave as our children were ready to go to Universal...promised us extra points, easy upgrade, use of hotels under Wyndham umbrella if we got the Destination starter plan. ***If we sign today...VIP, 100,000 extra points, and locked in price for upgrade and roll points together from destination pack... read more
Business response:
DATE: 28 June 2019 N**, Heather BBB of Central Florida, Inc. Attn: Shelley B******, Consumer Affairs 1600 S. Grant St. Longwood, FL 32750 Sent Via Online Dear Ms. B******: Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide. Mrs. N** provided a Better Business Bureau review regarding their experience with their Club Wyndham membership. Attempts have been made to reach Mrs. N** with an initial phone attemp... read more
The sales personnel at Club Wyndham are the snake oil salespeople of the 21st century. Nearly everything about the sales process of purchasing Club Wyndham points is a lie and a scam, with perhaps an occasional honest tidbit thrown in for comic relief, or to create some inkling of plausible deniability. My wife and I made an initial purchase of Club Wyndham points in February of 2016. We regretted it later, as things were not as presented, though the concept seemed to make sense if one could understand the complicated proce... read more
Business response:
Case: ********* / ********** G******, Joseph 7 June 2019 BBB of Central Florida, Inc. Attn: Shelley B******, Consumer Affairs 1600 S. Grant St. Longwood, FL 32750 Sent Via Online Dear Ms. B******: Thank you for contacting CLUB WYNDHAM. Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide. Owner Care has received a similar letter of concerns received March 21, 2019 and a case was assigned to Senior Case Specialist, Milena. Milena is responsible ... read more
This company has zero customer service. They are not honest. They refuse to put anything in writing so they will not work w unethical company. The fact they refuse to work by email is unsettling. They say one thing and do another. And they refuse to make it right and fix the problem. DO NOT TRUST THIS COMPANY. You will not get what they promise you.
Do not fall for Wyndham Vacation Resorts Rosy S******. They do not honor what they say. "This is an investment". How we can not even do what they said and rent it for money? Look online, you can not even sell these things for a dollar. They are always pushing you to upgrade. Over the phone AND at every vacation, you must go to an owners update meeting which sucks your energy and waste a whole day of your vacation in order for them to get you to upgrade. Thank goodness we have not been strong enough to not get deeper into thi... read more
Business response:
Hello Mr. F*****, I am contacting you in regard to the concerns that you have submitted in a Better Business Bureau review relating to your Club Wyndham ownership. My name is Shannon C***** and I am the Senior Case Specialist that will be researching your concerns. We regret to learn about your dissatisfaction with your ownership. To further assist you, I have opened case #*********. I would like to schedule a phone meeting with you to go over your concerns for clarification purposes. My office hours next week (June 11, 20... read more
Long story short our 90 min presentation ended around the 5 hour mark. They went as far as asking my son in law,"do u have a social security card? Don't worry we're not immigration" I was horrified and insulted to say the least.
Have owned Wyndham points for a couple of years. The locations to stay are very good. However, the customer service experience is absolutely horrendous. Hours on hold to speak with supervisors that have no idea how to solve issues and keep asking the same questions over and over again, despite " tickets" and a trail of what has been performed previously supposedly logged on their end. The IT experience however is the PINNACLE of INEPTITUDE. There is no contact information for direct IT help and no one to speak or email with.... read more
I have been an owner with Wyndham since 1999. It hasn't been by choice to remain as an owner that long, it was because I was told by Wyndham that I could not get out unless I sold my timeshare. After divorcing in 2009, we tried to just give it back to them and they denied us. So after I remarried in 2013, I wanted to get the names changed on the deed being that I was stuck in it. I was constantly told the only way to do so was to upgrade. In 2018 we were finally conned into doing so only to find out that we could've just bee... read more
This company is a bad egg. Stay away and do not go to any presentations where they offer you a free breakfast to show you how to vacation better. We thought this timeshare would be a good investment as we were told, we'd be able to travel more for less money. That has not been the case. Its cheaper to travel on your own. You have more choices as well. They will hold you hostage until you cave in. You will regret it as we have and you do not find out how it really is until its too late and that is how they get you.
Business response:
Hello Ms. T********, I am contacting you in regard to the concerns that were submitted through a Better Business Bureau review. My name is Shannon C***** and I am the Senior Case Specialist that will be researching your concerns. We regret to learn about the dissatisfaction with your Club Wyndham ownership. To further assist you, I have opened case #*********. I would like to schedule a phone meeting with you to go over your concerns for clarification purposes. My office hours are from 7:00am-2:00pm Pacific Time, Monday-Fr... read more
Frequently asked questions about Bali Hai Villas
How is Bali Hai Villas rated?
Bali Hai Villas has a 1.2 star rating with 366 reviews.
When is Bali Hai Villas open?
Bali Hai Villas is open now. It will close at 6:00 p.m.
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