Bali Hai Villas

Casey B 

on BBB

5 years ago

I don't even know where to begin with this company!!! HORRIFIC experience to say the least!!!! What started as a quick weekend getaway for myself, my husband, my daughter and her friend turned into a bad experience thanks to them. We stayed at Wilderness in the Smokies, which was amazing!! Of course we get stopped by the desk asking if we would be willing to do a walk through and listen to a spill on timeshares....Sure we get a free vacation out of it what could go wrong? We signed up for the 8 am class we took both the girl... read more

BILLIE B 

on BBB

5 years ago

I WISH I COULD LEAVE NO STAR. Wyndham Destinations set us up for a stay at the Wyndham Riverwalk San Antonio for Oct. 4th. Due to TS Imelda we are not able to make the trip. When we called we were advised that we would have to pay $75 to reschedule. We had already paid the 129.00 for our hotel stay months prior. When we explained that we were not financially able to make the trip we were told to pay the $75 or be charged an additional $175 for a no show. Angrily I hung up took some time then called back and got another repre... read more

Christina C 

on BBB

5 years ago

They lied to me after saying they wouldn't run my credit, or hard inquiries. They lied about not opening credit cards and they did. I went from a 749 to 636 they screwed my credit up while trying to buy a home. Stay away from this company!!!! 

Lorraine & Joseph S 

on BBB

5 years ago

Lorraine and Joseph This is the letter we sent to Wyndham on June 1ST, 2019. They have totally disrespected us and made no effort to address our concerns and requests. This is our horrible nightmare experience with Wyndham. Warning: Do not do business with Wyndham "To the appropriate people at Wyndham, Thank you for taking the time to listen to us about our story and we hope in doing so it helps you remedy something that we feel is valuable if you want to sustain your business with happy clients and continue to grow. As it i... read more

Legend A 

on BBB

5 years ago

The salesman lied to my face and told me they would not run my credit. It would be a "soft inquiry" but nothing big. Of course, I checked my credit and i have not one but TWO hard inquiries from this company and I denied the vacation ownership multiple times!!! If you are going to do a hard inquiry, be honest! My credit was negatively affected for something I didn't even want!! 

Susan M 

on BBB

5 years ago

#1 We hate the owner's meetings this company forces on us the first day of our vacations. We will sign and then cancel right away just to get out of them. This is dangerous and now we just do not want to go. I want to point out to our vacations are average 3 days so 8 hours of one day is 1/3 of our vacation sucked up in order to try to get us to buy more???!!! Not most peoples ideas of a Dream. #2 We want easy, stressless, dream vacations. This company boasts of doing all the work for us. But, when we call to reserve a vacat... read more

Paul T 

on BBB

6 years ago

We wanted to file a complaint however it seems the BBB can not help with "employee practices" And this is a huge problem with the employees of this company giving you false dreams that they know are not going to come to fruition. There was a lawsuit with a former employee; Trish W*******, who during her trial was able to get other employees to admit the sales department uses the term TAFT. You might be interested in this mnemonic, this means "Tell Them Any F#$%ing Thing" . Well, we fell victim to this and want to share our s... read more

amanda m 

on BBB

6 years ago

This Timeshare resort company is an empty pit. You will feel cheated when you walk away from the dream world they painted up for you to reality. The things they talked about to get you to buy are not really within your grasp and they know this and still sale it to you knowing you will be stuck paying for a useless ownership. 

Sonja R 

on BBB

6 years ago

Shell Vacations West Wyndham: Things of concern for this company: 1) They sold us on a weeks vacation every year, however, after our first vacation, we found out that with the points we had we could not take a week unless we banked our points from the year before and borrow from next year. 2) It's so frustrating to call to make reservations. You are on the phone for 30 minutes at least, to find out you are not able to go where you want or when you need to. We always had to rearrange our dates. 3) They told us when we purchas... read more