Avis Car Rental

Jonathan K 

on BBB

2 years ago

I just had a horrible experience with Avis at the Sacramento International Airport. I rented a car for 4 days and was told by the guy at the night desk (Sept. 10, 2023) that If I extended the rental by one day the cost would be $ 76. However, on the day (Sept 13th) that I extended the rental by phone, they charged me $ 115. When I drove to the Airport to talk with the same guy, he laughed it off like it was a joke, and said that I should have known about the extra fees. When I went to talk to his manager (Vince), he asked me... read more

Shawn H 

on BBB

2 years ago

We rented a Ford Expedition for a ski trip in March 2023. We rented the car for 6 days, obviously not cheap. The day before we were to come home my daughter became very sick and we ended up in ICU. We extended the vehicle several days and upon returning I worked with the desk agent to adjust our fees since they jacked up the price for a couple of the days that we rented it, the agent was helpful. The car was returned in the condition we received it. In August we received a letter from Avis stating we were being charged $2300... read more

DJ J 

on BBB

2 years ago

Incredibly rude, pretentious, and frankly, non-existent service. Quite literally non-existent as they hide in the back and not come to the counter because they’re on the phone with their cousin talking about how someone could talk to their father in a certain way. Just sell your damn business if you hate it so much—damn. 

William S 

on BBB

2 years ago

My experience is and was very poor. I rented a vehicle with Avis on July 12, 2023. The first vehicle I picked up reeked of cigarette smoke, so I requested a different car to which they did accommodate. While in this vehicle, I was driving on the freeway and a large truck kicked up a rock and chipped the windshield. Didn't think to much of it, figured they would be able to get it repaired and send me the bill. Well they did and they couldn't just repair, they had to replace the entire windshield which came to a grand total of... read more

Cliff S 

on BBB

2 years ago

Avis is the worst! Rented in PHL and returned in PHL. Stopped and filled the car up with gas, beyond when the pump automatically stops. Still charged a fuel service fee. Nissan Sentra holds 10.8 gals of fuel, I stopped 10 miles from the airport, filled up, but still charged as they indicated the fuel level was 9.1 of 10.8. That means in the 10 miles from fillup to the airport a Nissan Sentra (avg 38mpg) used 1.7 gals in 10 miles. Avis is a scam and should be shutdown for these fuel surcharges as it is THEFT!!! DO NOT RENT FR... read more

Brian M 

on BBB

2 years ago

Made reservations for rental car they charged me 150 deposit and 250 total 400 dollars took out of my account and then when I get there they said they can't take my card and might refund in 10 days!! Told my card was good and all I needed was drivers license and phone bill then kept my money and did not rent me the car 

Lars K 

on BBB

2 years ago

Do not rent from Avis. They invoiced us for a rental for another person in another country than where we were and left it to us to prove that they were wrong. It ruined our vacation and costed us a lot of money. Avis also refuse to advise how this could happen and that they will delete any/all information they have on us, so that can avoid this from happening in the future. As for the return of the money they stole from us, then they are "working on it" and will revert soonest. Wonder how it would work if you rented a vehicl... read more

Nick S 

on BBB

2 years ago

Very poor experience after my rental vehicle was returned with a minor scratch. I did not attempt to refute since I admitted I caused the scratch, but they billed me over $2000 and included additional repairs. Incredibly poor business practice on their behalf, and unfortunately I had to pay out of pocket. 

Minji P 

on BBB

2 years ago

I made a reservation online, and prepaid for the reservation including the unlimited toll. After returning my car, i saw my final bill and somehow unlimited toll option I paid for was not listed on the receipt but the same charge appeared under "nonrefundable prepay". Spoke with multiple associates who gave me different answers, so I asked to speak with a manager multiple times but was told to wait for 48 hours. Of course I did not receive any phone call after waiting for 48 hours, but instead received a separate email from ... read more