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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I rented a car for three weeks and when I asked Avis for no extra coverage related to loss damage waiver and extra insurance, the Avis agent, DOUGLAS, added the loss damage waiver at a rate of $43.99/day. The print on the document I signed is very small and I didn't notice that he inflated the price. When I booked this car through the United Airlines website, the cost was estimated at $1693.13. I never saw the inflated price that he provided due to the small print and didn't realize he inflated the price to $3634.20. We cont... read more
Business response:
BBB #:*****<br /> Case:********<br /> <br /> Dear Mr./Ms. ******<br /> <br /> In regards to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Avis makes available a signed, written copy of the rental agreement contract that specifically outlines all of the charges associated with... read more
Avis totally scammed me. I was told there was a $200 hold for damage deposit. Upon returning the car I was not given my deposit back. Never use Avis.
Business response:
BBB #:*****<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint case# ******thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Avis will assess an authorization hold starting at $200.00 plus the estimated value of the rental quote or $250.00 for prepaid reservation. Once a rental has b... read more
Absolute WORST experience I have ever had with ANY company. Ever. These guys, Avis have the worst customer service. They charged me over $400 for a one day rental that I never ended up using. Customer service just said, "oh well, there's nothing we can do." Avoid at ALL costs.
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that a full refund of the prepaid amount of $410.71 was refunded back to the MasterCard ending in 9206 on October 3rd, 2023. Pl... read more
Never rent Car from here!!! very unprofessional They called me a day before and let me know that there isn't any car available to pickup what i already paid full for reservation !! please call customer service to change location they may have car available,so i said that's not my fault that i did online reservation, i end of talking to customer service they said that other location is not allow to rent the car in the same amount you paid you have to pay $100.00 more,This the planed game they have ,initially the would make yo... read more
Business response:
Dear Mr./Ms* **,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide... read more
Absolutely the worst! Beware. Beware! On 9/3/23 I made an ONLINE vehicle reservation for 1 week for a car to be picked up on 11/21/23. I had to provide a credit card for the reservation (HUGE MISTAKE!). On 9/21 , 2 months before the scheduled pickup date, I realized I needed a larger vehicle to accommodate my guests. I called Avis regarding my reservation and wanting a larger car. They could not accommodate my request at that location for a larger passenger van. I opted to cancel the reservation after finding the desired lar... read more
“I can’t do anything.” “That’s not possible.” “You can’t do that.” “Sorry, I can’t help you.” “You’ll have to call Avis Customer Service. We can’t do anything.” Those fictions are all you’ll hear from Avis, and you’ll hear them over and over. We heard them, repeatedly, in the Bellevue, WA office from which we rented. I heard them repeatedly in my six calls to customer service, who, according to the Bellevue office, would fix the problem the Bellevue office caused. Other commenters online have said the same: No one at Avis te... read more
Rude associates. Car with faulty sensor- Ev Could not get my card charge corrected Hard to understand the call center Disputed with my bank Don’t use them
It was under budget. They tried to charge me for damage to the rental car 3 months after. I called asking why it took so long and for them to send me proof. They had no proof to send so they stopped the claim.
Would do zero stars if I could. Avoid using Avis for your rental company. We rented a 12 passenger van months before our family trip. A trip that was to be spent relaxing and non stress as a family. Before my husbands bone marrow transplant. Day before we were to pick up van we got a phone call from the jetport site in Portland Maine. Girl stated she was confirming we were still picking up van the following day because they had too many rentals for a van and not enough vans. I stated of course why wouldn't I, its been booked... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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