Avis Car Rental

Jacqueline M 

on BBB

2 years ago

They have horrible customer service I got over charged for a kia soul I only had it gor 1 day and they charged me 271 dollars and when I call to dispute this matter they want to tell me those are the charges ! The first representative jose rudely hung up on me I will never recommend nor will I ever rent from there again !!!!! 

Samuel F 

on BBB

2 years ago

I’ve been renting cars from Avis for the past 15 years. Just when I thought their customer service couldn't get any worse, well today it did. I was on the phone with a manager name Alex ***** from customer service who was extremely rude to me because I had an existing reservation at the airport and I wanted to pick up the car a couple of hours earlier when I asked to cancel my reservation, he tried to charge $150.cancellation fee. I rent two to three cars a week from Avis and I can never redeem my points towards rental becau... read more

Janette B 

on BBB

2 years ago

I had a family emergency and needed to rent a vehicle asap. I went to Avis on Roper Road in Edmonton and was treated so well. Daisy and May we’re so kind and helpful. The car was brand new and spotless! Amazing customer service and such a good experience! Will definitely rent from them again! 

Shaun S 

on BBB

2 years ago

My family of 5, (youngest was 5yrs old) rented a mini van to travel out to Fairplay, Colorado. 2 hours west of Denver. July 31st at 9:30am the front right tire blew out in Como. At this point I figured we had three options. 1) fix the tire ourselves 2) Call Avis and they would send out a spare tire. 3) Call Avis and they would send out a tow and replacement vehicle. You can imagine my surprise when I opened the compartment for the spare and found a bottle of foam and a compressor. No Jack, no lug wrench, no spare. Option 1 g... read more

Courtney H 

on BBB

2 years ago

after doing more research- we shouldn’t have rented from Avis but lesson learned the hard way! Traveling from Columbus to Florida and back. On the return trip we had somewhat of a blowout- the entire piece of tread on the rear driver side tire flew off. And I mean THE WHOLE PIECE! How the air partially stayed in, was God being on our side ! Had that happened in combo with losing the tread at the same time we would have flipped bc of the speed when the tread came off. We call Avis’ “emergency roadside assistance” line to be t... read more

Kimi W 

on BBB

2 years ago

I rented a car from Avis at Chicago airport. First they double charged me for my rental. After hours in the phone and pleading my case with multiple departments and people, they finally adjusted to the correct charges. Then, 3 months after the rental was done, signed off, turned in…. They charged my card for “damages” that I did not do to the car. I will never rent from Avis again. They used to be a reputable company, but now just scammers. 

Bridges M 

on BBB

2 years ago

I rented an electric car through Uber from Avis. The rental location I picked the car up from is *** * ***** ***** **** **** Collingswood Heights NJ. On the Uber app it says weekly payment would be $295 and when I get to Avis location they tell me it’s $346 which is way higher than I was expecting to pay. I picked the car up June 15th 2023. Avis pulls out $346 every week on Thursday. The week of July 6th to the 13th the payment was supposed to be taken out of another bank account and the employee confirmed it and the amount ... read more

Volkan M 

on BBB

2 years ago

Avis rent a car , the one in newportnews virginia international airport . Guy behind the counter almost cAme around and wanted to hit me i have a video of that as well. Black chubby guy with no respect at all… i had paid prepaid 159.52 at the nortfolk international airport and my drop off location was newportnews international airport. Which i did on time all that … guy charged me 280 dollars plus 359.52 on hold.. he had no respect for the customers i asked nicely his name is he was telling me his name is G . Didn’t wanna te... read more

Carmen I 

on BBB

2 years ago

Avis has the worst customer service. I was charged a damage fee to something that's was already on the car plus I paid for the protection. Over 30 days and I keep getting the run around. I will never use Avis again