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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
My wife rented a car Sunday so she could check into her base. It was stolen Monday. Avis won't refund the money and expects us to pay for the damages that will probably be on the rental when/if it's found. This is how Avis treats this Country's Service Members. We are in the middle of PCS and expenses are strained as it is.
Business response:
Dear Mr./Ms. ********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
I learned the hard way make sure you read the contract. The employee stuck in an insurance contract without telling me or asking if I wanted it. It cost me an extra four hundred dollars more than it should have. I will never use Avis again.
Terrible experience with Avis! As a longtime customer I was appalled today by Avis’ anti-consumer behavior (July 16). I had a rental for the day from Newark Airport in Jersey and was on my way back to the airport when my flight got delayed. I pulled over and checked options online to modify my reservation to drive direct to Washington DC where I live, knowing full well a serious penalty would come my way for switching the destination last minute. I got that. My first address for a DC return would have added $1700 to the bill... read more
I rented a Toyota Highlander on 5/6/23. When I went to get into the car I walked around and noticed severe damage to the right rear quarter panel. It didn’t look like it would affect the driving so I took photos and proceeded to the exit. When I got to the exit I informed the attendant of the damage and she took my rental slip and marked off the damaged area and I left the lot. When I returned the vehicle on 5/9/23 I informed the lot agent of the damage as well as the fact that the rear tires were literally BALD. (I didn’t n... read more
This location is a joke and fraud!!! On July 17th i reserved a car for a road trip and talked to the manager on the phone about debit card use and they use equifax to soft credit check. I told her my score and she told me that i was good to go for a car not and suv. So i get to the store on the 17th they pull up my reservation run check and then deny me the car. I asked the employee why and she said credit score was too low. Now that is not what i was told!!! Then i asked what the minimum score was and she said she could tel... read more
I was discriminated against at the **** * ******. The manager OZ gas been leading me on a wild goose chase about a replacement vehicle for a vehicle that was stolen from the front of my home. This guy has always had an issue with me for the several years I've been renting there. It's a closer location for me which is the main reason I patronize the location. This time he appears to have more than 1 problem. The rate I was given for a premium car and replacing that car. I need to speak with upper management asap!
I booked a reservation at the AVIS location at **** ***** Rd NE Atlanta GA *****. An hour prior to going to AVIS to pickup my vehicle, I called AVIS customer service to confirm my reservation and specifically confirm that AVIS had a vehicle for my reservation. The customer service agent confirmed my reservation and told me that she "saw nothing indicating that there wouldn't be a vehicle for me". I proceeded to pay for an Uber to AVIS. After waiting in line for 40 minutes, the AVIS counter agent told me that they didn't have... read more
I had a disappointing and an unpleasant experience with Avis Car Rental recently. I picked up my rental from the Las Vegas Airport location on 4-July-2023. However the car that was assigned to me did not have engine oil and had the oil change warning light on. I had to return to the rental counter to report this and was assigned another vehicle but the same issue occurred agin for 2 more vehicles consecutively. After the third attempt, I asked the agent at the counter to check for himself and ensure that the vehicle was in g... read more
Avis is a joke. I prepaid for a rental online through Avis while my car was in the shop. I get to the location, they take the deposit (mind you the car is already paid for) from my credit card, then tell me they don’t have the car class I already paid for. So I agreed to take a smaller car and I was going to go out to the airport to change it out. When I told the so called manager what my plan was, he decided to tell me he had NO CARS AVAILABLE AT ALL. Now, I’m at this location that I took an Uber to (paid $29.00) for them t... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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