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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
AVIS tried to scam me for pre-existing damage by sending a bill to me a month after my rental. I reserved the car online and then rented the vehicle at the Kansas City downtown Avis. Before I even saw the car, the rep assured me I wouldn't be charged for the pre-existing crack in the windshield for my rental. I got keys to the car, but the rep didn’t offer to do a walkthrough to review damage with me. I was in a rush, so I took pictures of the car while in the parking lot, as well as noting the mileage and dirty interior of ... read more
Business response:
Dear Mr./Ms. *.,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide... read more
I rented a car to drive from Windsor Locks, CT at the airport, to drive to Philadelphia airport. I paid around 200 for a one way trip, plus paid for tolls and gas up front. About 50 miles away from the Philadelphia airport the car stopped working, would not accelerate over 30 mph. I stopped and called the Emergency number on the paperwork. I spoke with a Customer Service Rep. and he asked if we wanted to get a new car or get an uber to the airport. We said we needed the uber because we had a flight in a few hours. The CSR ca... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that you have already contacted our Customer Service and received the following credits to correct this issue.<br /> <br /> $143.98 credited May 18... read more
UPDATE TO MY PREVIOUS REVIEW: It gets WORSE! When I arrived at Seattle airport to return the car, I was checked in and closed the ticket, no problem. Nothing said other than thank you. Then I got the receipt via email as I was headed back to my hotel. CAD 1463.71!!! (The price on the initial agreement was CAD 345.63.) When I looked at the receipt, the majority of the charges were from “Taxable Products/Services.” When I called Avis, they had no explanation and just said that was the price I agreed to. No, no I didn’t. I imme... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> Thank you for your reply, was this for the rental from Vancouver to Seattle? Our records that this rental was billed $604.71 CAD. If this was for another rental please provide the rental agreement number for our review.<br /> <br /> Thank you for allowing us to assist you.<br /> <br /> Sincerely,<br /> <br /> Avis Budget Group<br /> Customer Advocacy Response Coordinator
One of their employees told me to hold on to a rental until he called me when they have one to swap me out with. I rented a car for Uber. Now this location is charging me for the time that I had the vehicle but could NOT make any money while I was waiting for them to contact me. I was just on the phone with Mark who hung up on me. They are very UNPROFESSIONAL and I AM NOT PAYING when I'm following the instructions of your personnel!!!! BEWARE OF SCAMS AND SHADY BUSINESSES!!!!
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that you have already contacted our Executive Office to have your concerns addressed.<br /> <br /> Thank you for allowing us to assist you.<br /> <br ... read more
We LOVED our experience with the Arnold, Missouri Avis location. Tyler ****** helped us and he was very polite and when we ran into some issues, he talked us through it and helped us figure things out. We usually use a different location, but we will be using the Arnold location for now on! He made our experience very easy and he was amazing!
We had an awful experience with Avis. When we booked our rental car for 11 days, we knew it was going to be a good chunk of change. However, all the fees they charge at checkout were a bit shocking. Not only was that an extra $300 but apparently I unknowingly signed for extra coverage that I stated I did not need. Our flight got in at 1 AM and I feel like I was misled by the by the employee upon picking up the vehicle. I was charged an extra $150. I tried to fight the fee but got nowhere. Such a rip off! If you are flying ou... read more
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
NEVER AVIS AGAIN! Rented at OGG. I was happy with the vehicle and its condition. Even though desk service was snail-paced, they were pleasant and welcoming. However, like so many, I was told one price, but after returning the vehicle I received an invoice for just shy of TWICE what I was expecting, and not to cover any damages or late drop off. They did credit me the bogus fuel charges (watch out for that!), but that barely made a dent. I ended a lovely vacation with immediate stress and a headache. Save yourself the trouble... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of t... read more
I rented an Avis car through Costco for a drive from Austin, TX to Charlottesville, VA. I picked up the car from Avis in Austin, TX on Friday, December 9. On my drive Friday evening, the car broke down in Meridian, Mississippi (I think it was the transmission). I immediately called Avis Emergency Roadside Assistance. Over the next 20 hours I waited and called Avis over and over and got different answers every time - a tow truck would come and take me to Jackson - a tow truck would come and take me to Birmingham - someone wou... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ***********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a di... read more
Horrible experience by Budget Car Rental. I rented a vehicle on June 4 for 1 day and needed to extend due to an emergency. On June 5 I contacted the counter and no one answered so I called customer service to extend my rental because I was unable to do so online. The agent Jeff I spoke with was running into issues but was eventually able to extended my rental and asked me to also confirm with the counter the next day. I contacted the counter the next day and again no one answered the phone. The next day June 8 I contacted th... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreci... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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