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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Absolutely ridiculous! I booked through priceline for the rate of $62.40 for July 1st at 11;30pm. My flight was 2 hours late, therefore putting me as picking up the car on July 2nd and with that they changed the fee for the rental to $174.13. I STILL had to have the car back to the rental agency at 11:30 am, so I had the car for a total of ten hours and they charged me $111.00 extra because I picked up late???? I called Avis and was offered a whopping 25% of the $111.00 I was overcharged, are you kidding me?? I asked three t... read more
A+ COMPANY? H..ell NO! CROOKS......... CROOKS........ CROOKS Just got ripped off by AVIS. Made a reservation, paid for it....originally thought I would need it for 5 days but came back 1 day early. Took it in before the 24hr period only to be told I did a "pre-pay" and therefor can't get a refund...... Normally prepay means something good, in AVIS' view it means they don't give refunds if you bring it in early.... I JUST GOT CHARGED $84 (about) FOR A CAR I AM NOT DRIVING!!!!! Avis is a rip off, Customer service (Luis G ) tel... read more
Discriminated by employee behind counter on 7/5/23 “Loren the Marketing Director” as he identify himself refused to rent to me because he was being a complete jerk( yes an a@$) because I showed up an hour early for pickup. Then when I returned and hour later refused to rent car to me that would be more appropriate for my needs and told me because I used ( a single word “a@$” to describe him) he would not rent to me and would keep ALL AVIS and affiliates from renting to me. I have filed a complaint with the company as well an... read more
Beware! As if it weren't enough that the car I rented (and paid for a month in advance) smelled like human sweat, I'd barely had it two hours before the maintenance light came on. Upon calling it in and being on the phone for an hour of my vacation time, the Avis rep said my choices were either to risk driving it in the downpouring rain to the nearest Avis car rental facility or hop in the tow truck that would eventually be sent for the car and get a ride to Avis. Not an option was Avis being inconvenienced to bring me a wor... read more
Terrible service at the Calgary airport location. Gave me a car with 75k kilometers.
I tried to find my original post to add an update, but couldn't. So here it is: UPDATE: Avis reached out after my review on BBB website and they made things right. They said they strive for correct information to be relayed verbally at the desk and, without overtly admitting fault, were gracious in their response. So kudos to them for taking the initiative to correct, even after I had already spoken to customer service and resigned myself to paying the bill. They deserve a thumbs up for their speedy response and action (and ... read more
Avis gave me a damaged car, dents and scratches all over it. The car ended up dying two days before I was supposed to return it, had to winch it onto the back of a flatbed to take it to the mechanic. Then, I get charged for the full 7 days. I told them to just end the rental when it got on the truck because it wasn't worth the hassle of trying to find another SUV. They also charged me for gas, but it's kind of hard to return a vehicle full of gas when it can't even drive. Customer service was useless. They knocked 1 day off ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that our Customer Service has already addressed your concerns and have issued the following credits/compensation on your rental.<br /> <br /> Credit... read more
I have rented from Avis many many times before... But NEVER AGAIN!! ... BEWARE... DEMAND AN INSPECTION WITH SOMEONE BEFORE YOU LEAVE. I rented a car to drive home from Spokane, Wa to Pasco, Wa., 2 hours. I used the express... got into the car(did notice a star on the windshield) thought nothing of it... drove 2 hours, turned in car... and 1 month later recieved a bill for $540.00 dollars!!!!!! They "claim" after "inspection" that I had done it, and the "inspection" before in Spokane it was not there. Total and complete b.s..... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and the damage report is a 2 page document, if you scroll to the second page you will see the picture of the glass damage. The dash deta... read more
I have been a preferred customer for Years. They have been my only choice for car rentals. This last rental I was shocked. There was a rate charge, that has NEVER been applied the way they did this time. I am not sure if the spike in rental prices out way long-term cusomer services and apreciation or they just didnt look into this better. I was charge for an additional hour at 40 minutes past the return time. Pick up 11:57AM returned 12:40PM. When I called the representive stated "I dont know Why I have never been charged fo... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that you have already contacted our Customer Service Team and had your rental adjusted.<br /> <br /> Thank you for allowing us to assist you.<br /> <... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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