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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Horrible customer service. I was charged an extra day in Auckland New Zealand. That very day I actually rented another AVIS vehicle in Australia. AVIS refuses to reverse the charge, even though they have proof I rented from them later that day over 1000 miles away. Fraudulent!
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that an investigation has already been opened into your concerns. Please note that our team handling the review will contact you directly with their ... read more
Make this message for twitter @Avis @BWI_Airport "I was subjected to racism and bad behavior at the BWI Airport Avis rental car. I had pre-booked a 12-seater vehicle for a two-day period to ensure a guaranteed reservation. However, upon my arrival, I was informed that no 12-seater was available. They asked me to cancel my reservation in order to receive a refund. Fortunately, Manager Tarsha was kind enough to provide me with an alternative 8-seater vehicle and assured me that it could be exchanged for the proper vehicle the ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciat... read more
This company has been a nightmare to work with. Avis charged me $450 for returning the car with sand in it. I called and wrote numerous letters explaining that we had experienced a flood at our condo, had to move to another location, were dealing with insurance, claims adjusters etc and this was the very first time I’d rented a car on my own. Also 1st time using Avis. I do admit there was sand but given the circumstances I just don’t understand how a $450 extra charge is warranted - to vacuum up sand. Very poor customer serv... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that the rental counter has provided us with pictures supporting the cleaning fee on your rental. Please note the cleaning fee not only covers the cost... read more
On 04/16/23 I made a car rental for pickup in Austin (Texas). I had no problem with the rental, we even delivered the car before the scheduled date. Full tank and no problem, according to the person who received us when delivering the car. However, to my surprise, on 5/16/23, the amount of U$ 101.09 for fuel was charged to my card. This charge makes no sense as we deliver the car with a full tank. Awaiting return.
Business response:
Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provi... read more
I just received your BBB reply for case ********. And now I can’t even access the response as it shows you all closed the profile down now allowing me to Avis. No one told me about this authorization hold even after calling 3+ times about this situation last week! And I’ve had this car since March 31st and you all NEVER DID A HOLD UNTIL LAST WEEK! So someone is lying or doing something wrong! How has an authorization hold NEVER been done in over 2 months, and all now all of a sudden done. Listen to all the recorded calls. NE... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that you are renting as part of the **** rental program. Per the **** terms and conditions the rental is renewed every 7 days, par... read more
I will NEVER rent from AVIS CAR RENTAL again. They will not correct the error that they made. I paid for a FULL-SIZE truck for a week with my military discount and have me a tiny truck MID SIZE and said they could UPGRADE me to the truck I rented. Now claims they did not have a full size but refuse to refund the difference in price.
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show the Avis Springfield, MO location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your complaint to the owner... read more
Avis-Las Vegas Did a prepay on Line in Jan 24, 2023, for a trip that took place in April 2023. To expedite the rental quicker we had all the paperwork done and completed . Upon pick up of car we were asked to give a c.card to put on file. Not knowing any different we gave them our card. That being said it wasnt the same c.card that we used to book the car. Trip is over, get back home. Avis billed us for the rental of the car that we did a prepay in January for. So now we've paid 2x for the car. It is now June 1st 2023, and i... read more
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
Very disappointed with Avis. Offsite location closed early even though we had supplied airline and flight info so were only about 15 minutes late. Customer service was no help other than to ask if we wanted to cancel our 9 day reservation or spend the night and pick up in the am. Finally got pickup location changed to a different airport which required Uber costs and they up charged us $100 plus our only choice was a huge truck vs the small car we reserved. To get a car was considered an upgrade and they required a second cr... read more
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
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Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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