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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I arrived April 5, 2023, to Las Vegas as the start/end of a national park tour with my family of 4. We had a reservation with Budget. Upon arrival, they told us they had no cars and offered no options except to try the other rental counters- it was 11pm at night... We then went to AVIS- as they own Budget. They would not honor my rental rate with Budget but would happily rent me an equivalent vehicle at TWICE the price. I was over a barrel and had to eat the cost and even opted in for the the loss damage waiver coverage. Upo... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that our Customer Service Team has already stopped the cleaning fee from billing on your rental. Additionally the Budget Las Veg... read more
I would never rent from Avis/Budget again. My daughter and I rented a car in Naples, Italy. Two months afterwards I notice there was a charge to my VISA from Avis for $59.56 I did not receive any notice before seeing this charge and called Avis on 3/29. After calling I didn't hear anything back until I received a letter on 4/4 (dated 3/10). I called customer service a second time on 4/4 and was sent an email form to complete. Hearing nothing, I contacted VISA directly to dispute the charge on 4/20 and ironically I received a... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show a traffic ticket was issued from Firenze Societa Autostrada. Please note that when the issuing authority contacts Budget we do... read more
I am having bad experience with Avis Car Rental,*** * ********* Rd, San Francisco, CA ***** for my rental drop off on 30-Dec-2022. I dropped off my car to the attendant at airport and attendant confirmed everything was fine. I am receiving a bill of $653.43 after 4 months citing that there was a glass damage in the Front Windshield without the proper image captured as well as the image is not timestamped. I am not sure whether the glass damage was pertinent to the car which I have rented and they don't have even notified me ... read more
Rented from Avis at the Melbourne airport in Florida, the CSR was flaky, gave us the wrong keys. Was headed to parking lot when another CSR flagged us down. Driving to Lou Ky from Melbourne Fla, nearly 15 hr drive. We asked to have car 36 hrs, after getting on the road realized the csr only rented for 11.5 hrs. Wanted to charge $300+ more to extend rental! ??
This place has terrible service at 5 pm Pacific time they are already closed and on top of that if you get someone on the phone you don't understand what they are saying at all . I call the location on Scottsdale Rd in Tempe, AZ the guy said he would note on my account that I prefer a Kia Soul and he wouldn't take my information. I asked 3x if he wanted my name. This is very stressful, then he said just because I have a reservation doesn't mean I am automatically enrolled bro earn points. I don't think I trust Avis at all
Based on my recent experience with Avis, I went into an agreed-upon rate of $1000 per month to $3000 for one month of use for renting a vehicle from Avis (while in possession of the vehicle for approx 6 months for work) . While I understand that rental rates are based on multiple factors, there seemed to be an inordinate amount of miscommunication, as I was not given any advance notice of late fees or any other fees that would be applied following my last month of being in possession of the car, despite my bank records showi... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that you rental was scheduled to be from February 18th, 2023 until March 21st, 2023. However, it was not returned until April 23rd... read more
Terrible experience with customer service. I had a coupon for a 2 day full size free rental from turning in my credit card points. Called Avis, and they said just present it at the desk. When I got to Indianapolis they could not get the coupon to work despite trying for 30 minutes, so they attached it to my agreement and said the supervisor would look at it and fix it the next day. Of course he never did and we were charged the full price. But they gave us a free upgrade to account for all of the inconvenience. I called cust... read more
Business response:
Dear Mr./Ms. **********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly... read more
Poor customer service at the gate, non-existent customer service on the phone. I won't be using Avis ever again. If I could leave negative stars I would.
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> If you can provide us with details about what occurd or how we can be of additional assistance we are happy to see what we can do to resolve your concerns.<br /> <b... read more
I booked a rental for 4 days through our corporate rental program (I work for a fortune 500 company). The email I received clearly indicated that I waived all insurance ($0 on each line). On the second to last day, I extended the reservation by one day and the confirmation confirmed the cost would only increase by the one day ($42 + taxes). I then received an email which shows I now accepted the insurance fees for $125 total which I never did. This took three calls to resolve with Avis. At first, they only wanted to offer a ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of th... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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