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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Flew into Phoenix Airport on 4/21/23 and picked up my vehicle through the Wizard no contact app. Keys were in the car and I did a walk around. Noticed some dings and scratches but nothing that appeared aggregious so drove away. Mileage was 19487. Returned car to same location days later in the morning and dropped off. I gave the keys to the attendant who said "all good" and didn't think anything of it. Fast forward to 3 weeks later I get a damage notice via email (no-reply email) saying there was "crack,scratch,dent" with a ... read more
Business response:
Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
Budget has horrible customer service and no customer satisfaction. After booking my reservations, I called back to request a location change. The agent advised me that there was no change in the rate when I got my reservations confirmation, it was increased double the rate. I’ll called back immediately to be advised them and was advised that it will take 48 hours for them to correct it, after calling them back 60 hours later, the reservation had not been corrected and I was further advised that there was nothing that they co... read more
Business response:
Dear Mr./Ms. *.,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide... read more
I tried to book through their customer service and they told me my cc wouldn't go through so I booked online with the same cc and no issues. When I went to pick up my car they had 2 reservations for me and both were pre-paid. I contacted them the day I picked up my car and they said they were going to refund one of my reservations within 3-10 business days. Well, 16 business days have passed and still no refund. I have called them 5 different times and still no refund. They charged me almost a thousand dollars and still have... read more
Business response:
Dear Mr./Ms. ********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show that a refund of $973.69 was processed on May 11th, 2023, if the refund has not posted yet we would encourage you speak with your credit/debit card company as to the status of... read more
2nd year in a row - showed up at Norfolk airport for a car we booked months ago. No car - waiting with about 12 people for a car. Never Again
Business response:
Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
Caution fraud alert! I prepaid for the gas and they charged me a full tank of gas when I returned (and at well above market price). I only used a quarter of a tank. Please report this company to the BBB.
Business response:
Dear Mr./Ms. ******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
Rented 16' truck with a car dolly. Moving cross country from north to south. Got to the mountains and winding roads and the exhaust fell halfway off the car. Made a terrible rumbling noise. Had to pull over in a non-service cell area up in the mountains. Had to crawl under the truck and strap the exhaust back together. This continually happened for the rest of my 2200-mile trip. Tried calling customer service with a complaint and got tossed around from person to person and was never able to file the complaint. SAFETY IS NOT ... read more
Business response:
Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pro... read more
Non existent phone support. I’ve made two reservations within the last week and go to pick up and no car available. One they had a car but the registration expired. Horrible horrible horrible. I don’t know how they are in business.
Business response:
Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
Awful . Unprofessional. Terrible . Worthless . Bad . Waste of time . Their emails do not make ANY sense , their phone lines are terrible and they lose signal , and most importantly you never EVER will get an answer to your question . I had enough with them .
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ***,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> So that we may assist you can you please advised of what questions you have that your not getting answers to?<br /> <br /> Thank you for allowing us to assist you.<br />... read more
About one month after completing our rental we received a bill for damages to our rental vehicle. When I called to inquire about the "damages" I was told the report stated the tire pressure light was on (it was not) and that the tire needed to be replaced and all tires balanced. This is absolutely false; however, we have zero recourse per Avis' rental agreement. If you choose to rent with this company, make sure to take pictures before and after of the interior, dash, and exterior of the vehicle. We have never rented from AV... read more
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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