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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Rented a car from Avis-Denver Airport. Dropping in Cheyenne Wyoming. Made stops on way to Cheyenne. At store lot decided to look at back of car to be able to identify it when we come out. Had Florida plates and tabs were 2 years expired! Decided to get to our destination stop driving it to avoid getting pulled over. Dropped it off, told them, they said-no big deal and Avis would pay the ticket! 1. Being pulled over by the police - no big deal. 2. Travellers are often on time restraints 3. I looked online about the rental car... read more
Business response:
Dear Mr./Ms. Decker,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pro... read more
?????????? to Thanks Ms. Karri, at Avis Rental Car at **** ***** *****, Florida. On 4/12/23 my car got totally flooded due the severe rains and it become an emergency for all those people that were driving and unable to come back home due the tremendous flooding into our cars like it happened to me. Next day on 4/13/23, I called in to Avis Rental Car and reserve a car. But, when I arrived to the Office to pick up my car, there was a big line of customers that like me needed to rent a car to continue our destinations. I got o... read more
Business response:
Dear Mr./Ms. Recuset,<br /> <br /> We love to hear this and appreciate you taking the time leave us this awesome review and rating to go with it.<br /> <br /> Thank you for giving us this opportunity to be of assistance to you.<br /> <br /> Sincerely,<br /> <br /> Avis Budget Group<br /> Customer Advocacy Response Coordinator
Avis charge customers to clean their cars costing +$400 due to excessive sand in footwell even when you visit somewhere with no sand, when challenged Avis are adamant the charge remains.
Business response:
Case: 54777584<br /> <br /> Dear Mr./Ms. Smith,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and the pictures provided by the rental counter and found that the cleaning fee is valid based on the condition of the vehicle at the time ... read more
if i could give them 0 stars i would. employees and manager are rude and micro-aggressive and are okay with being that way because it is hard to get in touch with their corporate office. cutting someone off as they are talking, being impatient with an overall disregard for the customer is still rude even if you believe it is not. any other rental option would be a better place to go to than this one, especially when their office and corporate offices do not communicate with each other to understand what is happening at their... read more
Business response:
Dear Mr./Ms. M.,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide... read more
They charge more per day than what you are told and continue to run credit cards until they get what they want. I had to cancel my credit card just to put a stop to it. I have been a preferred member for 2 years and every time I use Avis at ********** ****** airport it has been a disaster! We have moved our corporate account to Hertz and Enterprise and no problems! Just terrible all the way around, especially customer service!!!
Business response:
Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental contract. Our reco... read more
was over crashed $7700 when the rate should have been 4500 they didn't like the colour of my skin they called me robber and said they called the police because I bring car late since my mother had hurt foot and couldnt drive add 3000 bs fees and charged for $1000 for undescribed damage 17.65% Premium Location Surcharge 1009.30 they acted like I stole the car when my mom couldn't drive it i told call we can set up time i will drive and help u get the keys since they said i couldn't drive only my mom she was hurt they know so ... read more
Business response:
Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provi... read more
I reserved a 12 passenger van on February 2023 confirmation number ***********. The reservation was for pickup on April 7, 2023 at 10am. On the morning of April 7 I called the pickup location to confirm the vehicle was ready for pickup and I was told that they could not find my reservation, nor did they have my 12 passenger van available. I was then instructed to contact the 1800 number to see if they could locate my reservation, after contacting the 1800 they were unable to locate my reservation and offered me a new rental ... read more
Business response:
Dear Mr./Ms. *****<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provi... read more
I am an Avis Preferred customer and have been renting exclusively with Avis over the past several years. My last experience with Avis at the Kona Airport has me questioning their tactics as deceptive at best and a scam at worst. I rented a car from 3/11/23 to 3/19/23 (******** *** at the Kona Airport. Upon return, the rep said to me that everything was good and I went on my way. I did not observe anything that required cleaning. Two weeks later, I received a letter in the mail indicating that I would be charged $250 for exce... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and find that the vehicle was returned full of sand and had to be pulled for extra cleaning before it could be rented again. Based on tha... read more
The service in St. Louis was rude and honestly can’t believe they allow an employee to behave that way. Manager watched the behavior. Racial profiling! Will NEVER NEVER NEVER rent another vehicle from them!!!
Business response:
Dear Mr./Ms. *******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pro... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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