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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Horrible customer service with Roadside Assistance reps and on site rep at Avis Preferred desk. I picked up my vehicle at PHX airport on 3/14/23. In less than 24 hours, the check engine light came on 2x with the engine shutting down in traffic while stopped at traffic lights. I had to turn the vehicle off and restart the engine both times while praying it would start back up. I spent my first full day of vacation 3/15/23 waiting for a tow truck, going all the way back to the airport to get another vehicle and 1.5 hours on th... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointin... read more
Follow up to case: 54387538: AVIS is only partially correct. After 4 calls, I was informed a decision had not yet been made on the claim and it would be several weeks before charges would or wouldn’t be levied. The only time EZ Refill has been presented to me as an option is if I had to rent a car from the desk. AVIS Preferred is designed to bypass the desk. Maybe in the fine print but no where was I clearly made aware by AVIS or my booking agent that I would be charged or I had a choice. U4308758 26 under “Rental Options” –... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> Thank you for your reply, the EZFuel service is added automatically to the rentals at participating locations. To see the full details surrounding this service along with other fuel options please visit the link below and click Optional Services:<br /> <br /> https://www.avis.com/en/customer-service/faqs/usa/equipment-requirements<br /> <br /> As for the possible damage charges, Customer Service is not aware of or able to see damage charges until they have been ... read more
Avis Preferred. Almost weekly rental. Mostly BWI. Corporate contract. Three damage claims in a month for issues caused by prior customers or non-existent (smoking charge, I don’t smoke). Also, 25% of my rentals include the $15.99 fuel surcharge when I fill up less than 3 miles from airport. Avis expects me to walk back to the counter to fight the fuel charge I receive electronically while I’m on the shuttle to the airport. Avis is understaffed, under trained, and expect the customer to spend time fighting each claim. Called ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that you have not been charged for any damage charges on Avis Rental U430875826. In the event that you do see damage charges, p... read more
I recently rented a car during a trip to Las Vegas at Avis rental **** ******** Street. The estimated expense for the rental was $444.00. I returned the vehicle after 6 days and requested a printed receipt but was told I would receive a E-receipt. When I received the E-receipt it was $1600.00 with obvious calculation error. When I contacted the local facility I was not able to speak with anyone and had to call the corporate office to get a live person. I think it is insane that due to a calculation error or intentional scam ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show a refund of $1,234.08 was issued on March 17th, 2023 to the Visa card on file. Please allow up to 10 business days for this refund to post, we have al... read more
March 3. 2023 —In anticipation for a flight delay out of Chicago en route to Salt Lake City due to a winter storm, I prepaid $386 for a SUV to await my arrival I’m SLC. I received a message from Avis Preferred that my white Toyota 4-Runner was waiting in the Avis garage in space A08. My flight was indeed delayed leaving Chicago (1.5hrs) and was also rerouted to Denver due to an on board medical emergency. We finally left Denver after midnight on March 5th and arrived in SLC at 2:00 am. I walked from the terminal to the Avis ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that flight details were not included at the time of booking for the rental counter to know your flight was delayed until after ... read more
Worst experience. I booked a Yukon size vehicle 6 months ago. Arriving at the airport Avis app could mot assign vehicle and directed me to Avis Preferred counter. The attendant was extremely rude, did not care a bit and forced a minivan on us promising to call once the correct vehicle arrives. The call never came. I tried to call but they divert all calls to central customer service where they gave me the worst scripted story and runaround. To be fair I was just completely duped by Avis. What a horrible company with the wors... read more
Business response:
Dear Mr./Ms. ***,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provid... read more
This is the second time I have had an issue with Avis’ bill at check out and the invoice that is billed. Customers should closely look at the two bills and invoice. A very bad practice!!
Business response:
Dear Mr./Ms. ******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
I rented a van in December,2022, for 3 days. After returning it, I received a letter saying that I returned the van dirty and was going to be charged $125 for washing and vacuuming fee. I called and complained so Avis said that they would refund half, $62.50. It is March 11th and I have not received my refund. I have called multiple times, received refund confirmation numbers, yet still no refund. AVIS IS NOT A TRUSTWORTHY COMPANY.
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ***********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that the refund of $62.50 was issued to the MasterCard ending in 4443 on March 13th, 2023, please allow up to 10 business day... read more
Back in the beginning of February we canceled a reservation that was made by accident. We have have been trying to get our refund for over a month . They charged pur account $550.41 and we never even rented a car from them. I have tried calling for the past month only to have representative be very rude to me and other keep putting me off on when the refund would be credited back to my account. This is fraud and I will make sure not only will we never use Avis again but anyone we know will not either . I will be filing a com... read more
Business response:
Avis case# XXXXXXXX Your file referenced above to the BBB has been forwarded to our office for review and reply. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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