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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Booked a one-way rental with Avis which was confirmed. I then drove 50 miles to their Lawrence, KS location. Although they had cars in their they refused to honor my reservation and would not rent me a car. Avis then charged my cc $50 for a "no-show". This is the worst rental car company I've ever dealt with!
Business response:
Avis case# XXXXXXXX Reservation # XXXXXXXXUS1 Your e-mail to the BBB has been forwarded to our office for review and reply. We have reviewed your reservation and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the no show fee linked with your booking. The credit will post to the card associated with the booking within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical... read more
I made a reservation for the Heathrow location in London. When I arrived at the location to pick the car up, the agent notified me that I will need to provide "additional docs" since the car is "premium class." As someone who's traveling in a foreign country, I am not carrying all my docs with me. However, I had a driver's license, a credit card with a high available limit, and my passport. Apparently, everything I had wasn't sufficient. Not to mention, I have a membership with Avis and all my information have previously bee... read more
The staff at San Diego location intentionally misinformed me on the additional insurance coverage and provided no invoice printout or details of the coverage. All he asked if I want to go with enhanced package, and I said I want minimum, not knowing I should've said I wanted to opt out completely. Unfortunately I signed the contract over the small touch screen, and ended up being up-charged for $279 more. Avis encourages these upselling tactics since for infrequent car renters, it was easy to trick the customers. Customer se... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ***, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We apologize for any misunderstanding surriounding the opitonal coverages and services on your rental. Our records show that our Customer Service Team has already discounted the rental charges by $271.50 as a ... read more
Rented a car 12/1 - 12/4 to attend my granddaughters funeral. Picked the car up in Detroit late at night on 12/1. Drove it to Ohio, parked it in the garage. When out in the morning with my 4 year old grandson to go for breakfast. The car would not start. I made my first call to Avis at 10:10 am on 12/2 for roadside service. After waiting 2 hours for service, I took a Taxi 8 blocks to an Avis location in Findlay OH, to get help. The 2 ladies said I need to wait for roadside service. I told them could I rent a second car. I ha... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ****** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the f... read more
One of my worst experiences with a car rental company. My wife had paid for the rental in advance so all we had to do is pick up the vehicle at the San Antonio airport. When go to pick it up the staff tells us we have to tent the vehicle up to the day we leave even though we didn't need to, so we get charged for an extra 2 days. Then we are told we need a credit card to complete the process, even though we already had paid with a debit card, if we want drop off the vehicle early. Finally, they tell us we were declined due to... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are sorry to hear that you did not meet our rental qualifications. We have checked our records and while we show several attemps were made to prepay a rental it appers your credit/debit card company decl... read more
My experience with Avis has been a nightmare. I reserved a car online for a trip abroad. When I picked up the car and signed the contract at the rental office, in Geneva, I made clear that I did not want CDW, as my credit card provides it. My rental was for 60 days, which was broken up into two 30 day contracts. The contract that we (my husband signed) for the first 30 days made no reference to CDW insurance and quoted the price that I was expecting to pay. The second contract was meant to be identical was going to take effe... read more
Business response:
Avis case# XXXXXXXX Rental # EXXXXXXXXX Your review to the BBB has been forwarded to our office for review and reply. We have reviewed your rental and notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during our investigation. Thank you for giving us the opportunity to be of assistance to ... read more
If I can give them a negative, I would. I've never seen a more dishonest & scammy company. I had booked a month long rental for a little over $1000. When I got to my destination, the Avis rental outlet let me know there was only 1 car available. Mind you there were several others behind me and they knowingly overbooked that location so they could do what they did to me. He was going to give me the 1 car they had left, but his card reader could not read the chip on my card. So he sent me down to the airport location because t... read more
Business response:
Avis case# XXXXXXXX Your review to the BBB has been brought to our attention. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Very frustrating! Rate was 178. I asked for an extra day and the rate went up to 310!! 132 for just one day. Their online rate even said 90. I asked the lady to change it and it went to 206. What a scam.
Business response:
Case: XXXXXXXX Dear Mr./Ms. ********* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us th... read more
The return of the Fuel Service charge scam! Returned a car at the Phoenix Sky Harbor Avis, and of course no one was actually there checking in cars. Went to file my expense report and saw that the $15.99 Fuel Service fee had been added even though the bill clearly shows Fuel Out 13.2 Gallons / Fuel In 13.2 gallons. I thought the car rental companies had already gotten slapped hard enough for this scam, but I guess not. Avis did refund the fee and taxes, but I had to catch THEIR mistake, and waste my time getting it fixed.
Business response:
Dear Mr. ******, Thank you for your report to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We are constantly evolving to meet the needs of our customers. Feedback such as yours enable us to target areas of improvement. This being said, for sometime now our system is designed to charge a refueling fee when the vehicle is driven less than 75 miles during rental. We understand that although this ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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