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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Terrible, terrible company. I was double charged upon returned their vehicle and even with my bank statements as proof that all was paid and a double charged was needed. They still insisted on not refunding my money. I'm currently opening a lawsuit case against them. Worst rental company ever. If I was you guys, I would never ever rent a car from this shameless, disorganized company.
Business response:
Avis case# ******** Your file referenced above to the BBB has been forwarded to our office for review and reply. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Absolutely the worst experience of my life ! I reserved a car from Avis 5 days in advance. When I arrived I was offered a truck or cargo van because they were out of cars. (Why make a reservation?) I was upgraded to a Chevy Tahoe I didn't want. The following day unfortunately I lost the key to the vehicle. I was told I had to have the vehicle towed by their roadside assistance because they have no spare keys. I waited with the vehicle until tow truck arrived and did not want a replacement vehicle. 2 WEEKS LATER AVIS DOES NOT... read more
Business response:
Dear Mr. ******, Thank you for your report to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Reports such as yours enable us to target areas of improvement. By way of explanation, our business partner dispatched a tow service to assist with your event and found no vehicle at the site location. We understand from your statement another tow service had retrieved the vehicle. The roadside assista... read more
Recent Avis Rental. The car I received when I came into Hartsfield this past Thursday apparently had only been wiped down, as the wheels and the car was dirty. On Saturday, the change oil light came on, as well as the low tire pressure warnings... front left was down to 19 and the back right was down to 25. I stopped and filled them both to recommended since each time I hit the brakes, the entire front end shuttered. Yet when I left out to return the car on Wednesday AM, they were both down again (left front was at 22). So, ... read more
Business response:
Avis Case: XXXXXXXX Rental Agreement: UXXXXXXXXX Concerning the above BBB complaint, thank you for allowing us to address your concerns. Avis values its customers and recognizes that traveling can sometimes result in frustrating experiences. We are committed to providing our customers with the most satisfactory service possible; Avis tries to minimize these problems by supplying its customers with mechanically sound and well-maintained vehicles to make the customer rental process trouble-free. When our agents at our A... read more
(Reno-Tahoe Airport) This will be the first and last time I ever go through Avis. Originally I was going to use Enterprise but had seen I got a good discount through my employer so I thought I'd give it a shot. First I will highlight the only upsides we're the booking process was easy (though would come to be misleading upon the day I was picking up the rental) and the gentleman that helped me on the customer service line after all this was very understanding and helpful, he was even able to get a 2 day rental voucher (which... read more
Business response:
Dear Mr. ******** Thank you for your report to the BBB organization. At Avis Budget Car Rental Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Reports such as yours enable us to target areas of improvement. This being said, Avis Budget Group tries to maintain adequate inventory levels at all of our locations. However, logistical challenges sometimes occur such as: vehicles not returned on time, vehicles not returned at the designated ... read more
Avis Customer Service: Case ******** Rented in Houston George Bush Airport. Returned vehicle and as my usual routine, asked do you need anything else from me. Agent at drop off, "No sir, we will e mail you the bill." 6 MONTHS LATER !!!! I travel to Houston and on my statement at end of month. I see 2 charges for AVIS. I thought AVIS must have made a mistake. I dispute the charge and it turns out AVIS FORGOT TO BILL ME 6 MONTHS AGO. This bill despite having credit card on file? I will be switching car rental companies and w... read more
Business response:
Avis Case: ******** Rental Agreement: ********** Regarding the BBB mentioned above complaint case, thank you for allowing us to address your concerns. We have reviewed your complaint and the notes on the case. We regret there was a system error that did not charge your credit card for the rental charges upon completion of the rental on August 5, 2022. Once this error was discovered, you were billed accordingly. We understand this is an inconvenience to be billed six months later for a rental; however, service was r... read more
Avis Case #: ******** I made my reservation with Avis through Expedia for a vehicle large enough for 5 people. After a 12 hour flight we arrived at the Avis desk and handed them my reservation information. They gave us the keys and we walked for about one block to the parking lot. When we opened the vehicle, our suitcases for the two of us did not fit in the car. We attempted to speak with the Avis representative there and he told us that we had to go back to the airport counter. We made our way back to the airport Avis cou... read more
Business response:
Avis Case #: XXXXXXXX Reservation # XXXXXXXXUS1 Your file referenced above to the BBB has been forwarded to our office for review and reply. Our records show the Avis Tel Aviv location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your complaint to the owner of this franchise so they can respond. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Avis Confirmation Number: ************ I rented a car in West Palm beach and the cast was $940 I landed at the airport waited 45 minutes for a shuttle. Then once I took the shuttle to the Avis lot I was told I had the wrong Rental lot and had to drive 15 minutes and take an Uber there or they could see if they can get me a car. my $940 car ended up being $1400 and change . I drove the car 110 miles and arrived at my destination and noticed 2 days later that the front tire had a big bubble and a crack in the rubber then I... read more
Business response:
Thank you for allowing us to address your concerns regarding the BBB compliant mentioned above. Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused We was disappointed to hear about your experience with your vehicle and rental being less than satisfactory rental experience. We can fully understand how disappointing you were to experience the issues you had outlined in your complaint, and know that personally I would be unhappy w... read more
I have been attempting to resolve our issue with our rental since Dec 28, 2022. I have tried to email you with a PDF of receipts and cost of our trip but it comes back with an error message because you are unable to receive attachments and your "create a ticket" is down We ended up with a flat tire but was unable to change it due to no tools in the vehicle. We contacted roadside assistance multiple times as we were stranded on a freeway in the middle of the night. We initially were told help was on the way but after waiting ... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ********* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have reviewed our records and show that the rental was deeply discounted at the time of return to $207.45 and than our Customer Service Team issues an additional refund of $100.00 bringing your total r... read more
First time Avis customer, and I did not have a good experience with Avis at all. I rented a car from them at the Punta Gorda airport location late at night, planning to drive to Naples. Unbeknownst to me, I was given a car with a slow tire leak (shredded tire actually), on the driver's side. I put air in it several times. I called Avis, and they told me to exchange it at the Naples location. When I went there I was chastised, I mean extremely rudely, by the agent about how I did not fill the tank when it was not even drivabl... read more
Business response:
Avis case# XXXXXXXX Rental # UXXXXXXXXX Your file referenced above to the BBB has been forwarded to our office for review and reply. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. In an effort to recover your future business we have e-mailed a coupon to you under separat... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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