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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
During my recent rental in Huntsville, AL I returned my rental car at 11:09 AM to the parking garage and parked in a spot marked AVIS returns. There was not an attendant in the garage, and when I approached the window in the garage, there was nobody present. There was a key drop box at the counter in the garage, with a note to place the keys in the box. I dropped the keys in the box, and when I received my e-receipt I see that AVIS has charged me an additional day. I called the AVIS help line, and was told that since I did n... read more
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint. Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have reviewed your Complaint and the notes from your case ********. Based upon the information you have provided and the findings of our internal investigation, we have refunded the additional day charge billed on your rental. The credit of $69.50 will post to the visa card on f... read more
I had the worst rental experience ever with that company. Had an agreement for six months and their s. Louise Missouri branch ended up sending a towing car to steal the car from my driveway, where I live, six hours away in a different state. Never gave a call to alert that they have an issue with the car. The towing guy just showed up like a thief at night time, towed the car away with all of my personal belongings inside and started acting like crazy as we were trying to approach and figure out what was going on. Made a sce... read more
Business response:
Case: ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our investigation... read more
Website shows a base price when selecting your rental car. When a discount code is applied the price increases in the total amount owed, making the consumer think there getting discounted price when in actuality they are not. Very misleading to the consumer, thank the lord I caught the deception. Be careful of this company, they are very misleading and if your not careful you will be on the hook and lose your hard earned money. I canceled my reservation, but still have to wait 5 -10 days to get my money back..
I filed a fraud complaint with the FTC against the Avis location at the Atlanta airport. Why? A counter rep surreptitiously added hundreds of dollars in extras to my rental in retaliation for my telling her she was rude When I was trying to pick up the vehicle, she was engaged in a lengthy conversation with another employee. I told her politely, "I'm in a hurry, could I please just get this going?" That didn't sit well with her--she snapped at me through much of the rental process. At the end I told her she was rude. C... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ********* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already contacted our Executive Office and they are addressing the matter so any necessary coaching, training, or disciplinary action be taken to prevent any future occurren... read more
I returned my vehicle with refueling full tank. The gas station was 3 miles away. I heard hat this issue happens with minor Auto rental company. I asked the agent in Memphis airport to check out to avoid any issue but she was gone with saying you will get the receipt via email. I now was charged 70 dollars of refueling charge. That's fine because i have a receipt. But have to tell Avis, done be evil.
Business response:
Avis case# XXXXXXXX Rental # UXXXXXXXXX Your review to the BBB has been forwarded to our office for review and reply. We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the fuel charge billed on your rental. A credit of $71.96 has been issued to your Visa account. The credit will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experien... read more
Will charge your card $1000s without comment, receipt, contact, and explanation. Worst car company ever. Do NOT Use them.
Business response:
Your file referenced above has been brought to our attention. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
I rented from Kalispell MT. They told me the car was inspected and there are no issues at all. I went outside and found a 3 foot scratch on one door and a dent on the other. I went back in and there was a huge line. I told them the car hadn't been inspected and the lady said go ahead I'll make a note. Two weeks after returning the car I got a notice that there was a small chip on the lower part of the windshield. I'm tall so i wouldn't even see it. They charged me $1200 for the windshield. If you are thinking about renting f... read more
Business response:
Avis case# XXXXXXXX Rental # UXXXXXXXXX Your review to the BBB has been brought to our attention. We have reviewed your rental and notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during our investigation. Thank you for giving us the opportunity to be of assistance to you. Sincerely, ... read more
The company gave us a damaged car and no one was at the desk when we went back. We took pictures but it was the middle of the night. We let them know about the damage. They just said okay. 4 months later we got the bill. They would not look at the pictures. They would not even talk about it. They said we should have filled out some paperwork. We did not know about the paperwork. They sent it to a collection agency a few days after they notified us of the situation
Business response:
Your file referenced above has been brought to our attention. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Charged me an underage fee for being 24 even though on the site that fee never showed up when completing the reservation even after confirming that i am underage. Wouldn't come to an agreement with me and wouldn't take off the underage fee even though it isn't even on the reservation.
Business response:
Avis case# XXXXXXXX Rental # UXXXXXXXXX Your file referenced above has been brought to our attention. We have reviewed your rental and notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during our investigation. Thank you for giving us the opportunity to be of assistance to you. Sincere... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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