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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Will never rent from this company again. Prepaid for a car rental for 10 days when my father died unexpectedly. A week later I tried to shorten my reservation so I could return home early (as I would need to travel back to AZ at a later date to wrap up more affairs). The automated system was not set up to shorten reservations; had to talk to an agent the next day who refused to refund me for the two days I would not be using the car. Returned car early. Weeks later an additional charge appeared on credit card; when I called ... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. **********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have checked our records and do not show that you were billed for tire damage. We do show that 2 refunds were issued for $250.00 and $34.85 for a total refund of $284.85. As you had prepaid $833.59 f... read more
AVIS car rental, SAN FRANCISCO Airport. 6 MONTHS WAITING FOR damage charges after smash and grab in SF, several windows broken lots of items stolen. Made several phone calls to Avis, transferred several times to claim dept, damage dept, customer service, roadside assistance, Sedgwick, Budget. No one able to help. Case still in review. Come on, you can't give me an estimate to repair the windows on the car?! Now I'm having trouble renewing car insurance because this case has been open for 6 months!! RIDICULOUS!
Business response:
BBB #: XXXXXXXX Case: XXXXXXXX Dear Mr./Ms. ****** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have contacted our Claims Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our ... read more
Worst experience ever with a rental car company. I will never use Avis/Budget ever again. Prepaid for a rental for 10 days while my car was having body work done so I could be reassured to have a vehicle for work. The work was completed in 4 days which is totally out of my control. Returned the car and asked about a refund and "corporate policy" is that none of a prepaid rental is refundable--EVER. No attempt to work with me at all. Lost a customer for life. No benefit for good, honest full paying customers to ever pre-pay. ... read more
I rented a car from Atlantic City, NJ to Fort Lauderdale / Hollywood Airport. The employee in Atlantic City had given me an upgrade to an SUV. I asked if he wanted to doan inspection with me and he said we didn't have to so I did one myself and everything was ok. I made my trip down I95 and I return the rental on time at the airport. It was very busy that day and a few of us waited for a little bit for the attendant to show up. Eventually she did and I allowed a couple who were in a rush to catch a flight to go in front of ... read more
Business response:
Regarding the BBB mentioned above, please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. ... read more
Complete scammers! I rented a car from the airport in April 2022. The day I picked up the car the lady quoted me the dates and price. I told her the dates were wrong. It should be returned a day earlier than she stated. She updated in her system, yet my rental price did not change. Then the day of return, my daughters flight was delayed so I requested to return the car 2 hours later. To keep the vehicle 2 extra hours I was charged the equivalent of a 2 day rental. The day the vehicle was returned everything was fine with the... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. **** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. As a gesture of Customer Service we have refunded the damage charge from your rental. This is a total credit of $81.51, please allow up to 10 business days for this credit to post back to the card on file. Ple... read more
The worst possible experience I have ever had with a rental company. The amount of money they have charged for being 30 minutes late due to unforeseen circumstances and the unavailability of any possible sign of where the Avis office would be in the airport is just incredible. $78..75 for being late and on top of it they charged me for loss and damage waiver and insurance which I took for one day and they automatically added that charge to my bill without my consent. This is the last time I'm ever going to use Avis ever.
Business response:
Case: XXXXXXXX Dear Mr./Ms. ********* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. As a gesture of Customer Service we have removed the additional hour charge from your rental, this is a total credit of $124.43. Please allow up to 10 business days for this credit to post back to the Vis... read more
Avis Italy charged me for windshield damage after my rental. Avis International customer service received my photographic evidence (taken at time of rental and clearly showing the preexisting damage) but after months of waiting for them, and repeated attempts by me to get a response, they simply told me I could call the little office in Italy that made the charge and plead with them directly to remove it. So much for their role as "customer service."
Business response:
Case: XXXXXXXX Dear Mr./Ms. ****** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the f... read more
We rented a car in April 2022 at the Orlando International airport. We dropped it off at the end of April and did a full inspection inside and out and there was no damage. I received a letter today (Oct 17 2022) saying they will be charging me $500 for some alleged glass damage - six months after the rental! I immediately called and asked for pictures with a date stamp of the alleged damage. I also requested a list of all rentals since the end of April 2022. I asked for specific details of the glass damage and when it was ... read more
Business response:
Dear Mrs. ******** Thank you for your communication to the BBB organization. By way of explanation, Photos are not processed or obtained for small claims damage, such as glass repair or replacement, tire replacement costs etc.. To validate claim our representatives could only provide a copy of the repair order. That being said, it seems our field operations did not provide this information therefore; our customer service department stopped the processing for damage charges. We appreciate your taking the time to... read more
I received a car with a dirty windshield at the *** ********* New York, NY XXXXX location. A man called Jordan, who claims to be the manager, insisted that the car was clean, even though I showed him the windshield smeared with bird feces. He said his staff always did a good job and this was something the car cleaning system could not get. It is pretty clear this location lacks basic cleaning standards, as this was not the first time I received a dirty car at this location, both inside and outside. The manager's position... read more
Business response:
Dear Mr. ******* Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. We take pride in providing our customer with a clean sanitized vehicle. We are disturbed to receive a report of this nature. Although our customer service department has sent an electronic free day coupon to redeem on a future rental we will notify the Manhattan, NY operations management of the report made... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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