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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
My recent Avis rental experience definitely ranks up there as one of the worst travel experiences I've ever had. Paid for a "premium" car, but the Toyota Avalon they gave me smelled like an ash tray, and it had this nasty lime-scented air freshener pinned to one of the vents. Also, driver's center vent was not operational. A few days into the rental the right rear tire blew. I called Avis roadside assistance and explained the situation...and they were so rude and unhelpful. Wouldn't even tell me if I would get assistance tha... read more
Business response:
Dear Mr. ******* Your e-mail to the BBB has been forwarded to our office for review and reply. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
They are trying to double charge me claiming there is damage to the car I rented. They never even let me know. I discovered 2 extra charges on my credit card. This is a scam as I took pictures of the vehicle when I returned it. There was no damage to it. Shouldn't you alert a customer before you charge them. I did not authorize these charges.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental EXXXXXXXXX. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Your information has been forwarded to an International Resolution Specialist for review of the charges with the rental country. The speciali... read more
Used to be a reputable company - now the worst. Had an advance reservation for a car in Arcadia, CA (a franchise, it turns out) at 8:30 am. Arrived and told there WERE NO CARS. No apologies, just basically "suck it up and wait." At best, if the next return arrived on time (no guarantee), I'd be out of there by 10:30. I had to suggest that that they transfer my reservation to a Burbank airport, about 25 minutes away, which would take a while but at least we knew that we'd eventually get a car. They put in my record that they ... read more
No one will help you if you are stranded on the side of the highway. After my recent experience of car problem with AVIS, I will never use them again. The only option was to have the tow truck meet me, and I ride with the tow truck to the closest AVIS. After being stranded on the side of the highway, I decided to drive the car at 10mph on the shoulder to the nearest exit 5 miles away, which was extremely unsafe, just as I was unsafe sanding at the side of the road.Once I got off the highway I looked at the car and the metal ... read more
Business response:
Dear Ms. ***** Thank you for your report to the BBB organization about the experience. Under the assumption we have found the correct rental details our records indicate this rental took place from the Naperville, IL store. At Avis Budget Car Rental Group Inc. any difficulties or problems encountered by a customer is a concern to us. We take in providing our customers with a well maintained vehicle. We apologize for the roadside event that occurred during your rental. This being said, in our effort to demonst... read more
In August rented a car for a week just to get from Orlando parks to the coast to meet up with family. We rented from an off-site,located in a hotel lobby. Booked in advance and was quoted a low amount of $239 after searching for hours. Thought it was too good to be true but booked it. It was a "Pay Later", with no other option. Went to counter to pay and pickup the car, the customer service associate proceeds to tell me the total is $706.I show her my booking confirmation and she says that it is not showing the same amt on h... read more
Business response:
Avis case# XXXXXXXX Rental # UXXXXXXXXX Dear Ms. *******, Your e-mail to the BBB has been forwarded to our office. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with a copy of your written confirmation to begin this process ? We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Just left the location in Federal Way, WA without coming to an agreement. Reserved a compact car but they informed me that they had already rented it. I could rent another car from their lot but it would cost me additional money. The reasoning was that I was there at 2pm instead of 12, shown on the reservation. There was no attempt to contact me or let me know there would be an additional charge or that my car was no longer available. This is a poor business practice and will not attempt to rent from Avis in the future.
Business response:
Dear ****** ***** Your e-mail to the BBB has been forwarded to our office. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
I picked up Avis rental car at Miami International airport on August 7, 2022. Car was filthy , dirty inside out. I was told car can be washed in 30 min or longer if I wait. How many people can wait that long if there is minimum 30 min waiting time? Survey Response I received was " sorry for the inconvenience "
Went to get my rental at the airport that was rented, confirmed, and already charged my charge card, and I was told they sold out over a week ago and they did not have a car for me. They blame Priceline. But I even went on Avis.com and it showed cars available and the desk lady told me they were wrong. I truly believe they did not want to honor the price I got thru Priceline . There was no communication to tell me they were sold out till I got there. And they were no help to help me find another solution. They could careless... read more
Business response:
Dear Ms. ******* Your e-mail referenced above to the BBB has been forwarded to our office for review and reply. We would like to research the issue you raised further with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Avis rental car is straight crooks. They need to be investigated and shut down. Class action suit desperately needed against this corrupt company. If it was done to me easily then it was done to others as well.
Business response:
Dear ****** ***** Your e-mail referenced above to the BBB has been forwarded to our office for review and reply. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with further details of the dispute along with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sinc... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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