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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I rented a suburban from avis for a family vacation from downtown Akron store i retuned the car an hour early after sweeping the car twice we went to the beach they told me there was sand in it maybe a handful. we went to the beach i went and swept it 2 more times. i was told it looked fine. my bill was to be 1039 dollars the charged me for 2 extra days for a $1586 total and said i returned it on a sunday in which they are not even open. after several tries and 45 min on hold i got a customer service person with poor english... read more
Business response:
Case: ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental counter already adjusted the charges for the actual date/time of return. If you look at your receipt you will see an adjustment of $263.01 was issued. As a gesture of Custom... read more
My family came into town to visit the national parks and had reserved a car and prepaid 3 months ahead. When we got into town they didn't have the car we had ordered and would only accommodate us with lower quality vehicles and refused to refund us. When we got the worse vehicle at the same price we found out the tire were bald leaking and and a bulge in the side wall. The car smelled like smoke and the representative brandon we were forced to deal with was the rudest person i have ever had to deal wit. My mother simply aske... read more
Business response:
Dear Mr. *******, Your e-mail to the BBB has been brought to our attention. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Rented a car in Portland and my family and I decided to take a trip to Washington. As we were returning to Portland, we heard a sound coming from the engine which led to the car breaking down. We called roadside assistance; we were presented with an option to get a **** and were told we would be refunded for the trip back. After I got back to the ******, I called the drop-off location to explain the situation to ensure we would not get a late fee since we had no car to drop off. Few days later, we get billed for a late fe... read more
Avis is terrible! Period! Very poor customer service and shady billing tactics. I reserved a rental on 6/27/22 for a period of 6/27/22-6/30/22. Scheduled picked up 11:30AM. Scheduled drop-off 11:30AM. I picked up the truck at San Jose International at 11:26AM and returned at Sacramento International at 8:58AM. This is only a distance of 127 miles. I returned with a full tank of gas. My estimated charges when I booked the rental was $461.24. I was actually charged $1782.07. That is a difference of $1320.83. That is a murder t... read more
Business response:
BBB CASE#: XXXXXXXX Avis case# XXXXXXXX Rental # XXXXXXXXXX Dear *** ******* Your file referenced above to the BBB under case# XXXXXXXX has been forwarded to our office for review and reply. We have reviewed your rental and notes from your case. By way of explanation when our customers return their car to an alternate location than reserved it can cause a reservation failure for the next renter. When you returned the car to the Sacramento Airport a higher rate was billed. As a gesture of goodwill we have adjusted ... read more
Worst car rental company! I usually don't leave reviews since I feel that anybody could have a bad day, but what Avis/Budget did was beyond any bad experience an average person could expect! our only vacation for this year was in Dallas to visit family. we arrived at Dallas Love-field airport and went to Avis via shuttle. no room inside so there was a long line outside in the heat (90 degrees). waited an hour or more and finally got in. they got us an SUV which has been booked online few weeks prior to our trip. after a da... read more
Business response:
Dear Koorosh ******* Your review to the BBB has been brought to our attention. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
This company's business practices are predatory. I was quoted a price online for a particular date and time, both were changed during the transmission of the reservation. I called to correct this issue and I was told that there was nothing that could be done. Then, I showed them another price comparison to budget, which is the same company and they wouldn't price match. When I returned the car, they charged me for fuel that I didn't use. I still have a copy of the receipt from when I filled up my gas tank. They charged me fo... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us th... read more
Disappointed is an understatement. We only used Avis because Enterprise was closed at the Dallas airport. We had been stranded in Dallas with no flight home, they did not have a car available for one way. However, the agent said after we left the airport it was up to us where we returned it we would just have to pay $350 for returning to the wrong location - we agreed since we just wanted to get home. Upon returning to Des Moines they charged us $500 to return the car which had us very upset. On top of that the lady was so r... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have reviewed our records and found that the additional charge of $157.18 is a fuel charge as we do not show the vehicle was refueled prior to return. In the event that you did refuel please send a copy... read more
We had reservations in St Louis in advance. When we got to the lot to pick up our rental it took an hour and 45 mins to get through the line and pick up our car. It costed quite a bit more than what we were quoted through ****** travel and we missed our 1st appt. About 1.5 hrs down the road we got pulled over. The officer told us that the registration had expired in April! He told us to get in touch with the rental company and that if we get pulled over again we could get a ticket. I tried several different times to get in t... read more
Business response:
Dear Ms. ****** Your review to the BBB has been brought to our attention. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator
I have a reservation coming up in 3 days and AVIS quoted me back in march, $141.85. But now as of today, they want to charge me $260.57. The rep I spoke to said that there was a modification done. I spoke to 3 different reps and they all said that they cannot spot any modifications on my reservation, but since the system says there was one done, they have to go with the new rate. I sent an email to Avis, with a screenshot of the quote I received in May with the pick up dates, locations and times I made to show proof there ar... read more
Business response:
Avis case# XXXXXXXX Reservation # XXXXXXXXXXX Mr. ******* Your file referenced above has been brought to our attention. We have reviewed your reservation and notes from your case; We have adjusted the base rate on the booking to reflect $112.45 for this one day rental. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Thank you for giving us this opportunity to... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,218 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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