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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
They are very rude and never answered about charge me $750 extra. It's about 6 months and I sent several email and attached all the documents that they asked. Every time they applied for the same documents as they asked before. They never answered me by phone. Never never never rent a car from this company.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. To fix this, we attempted to refund the one-way fee of $750.00, but we received a message that the card linked with your rental declined: Invalid credit card number. If you can verify the number, we can process the credit. We look forward to your reply and resolve the issue you raised. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Budget Response Coordin... read more
I reserved a van rental from Avis in June 2022. When I arrived to pick up my rental the location said the didn't have the vehicle. They tried to send me to an airport 2 1/2 hours in which I obviously said no. Avis said that if I went to a different company they would reimburse me the difference. I have been in touch with customer service multiple times about the reimbursement. They claim it will be 48 hours - 5 to 7 business days. Each time I call them it is a different response. As of June 20,2022 they have yet to refund me... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with Avis. We're sorry that you have not received your promised credit of $446.34. We have reached out to our Processing Department to determine why you have not received the refund. When we have received a response from their office, we will advise you of the resolution. We appreciate your patience during our investigation. We regret the inconvenience this has caused. Sincerely, Response Coordinator Av... read more
We rented from Avis from 06/19-06/25 at the John Glen airport. We had to change cars three times because the oil light kept coming on. After checking credit card statement, we were charged a toll charge of 55.00 for a place we did not go. They also charged us for 239.86 gas and insurance which the gas tank was full when we return the vehicle and paid for the insurance at the counter. Did not receive deposit back, was told they used the deposit to pay for insurance. We will never rent from them again.
Business response:
Case: ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. By way of explanation, at the check-out/start of each rental the rental sales agents is required to offer for a nominal fee the option to accept LDW, SLI or our Roadside safety net (RSN) coverage. We are dis... read more
We reserved a Ford Expedition 3 months ago. Car was to be picked up at noon. Arrived at Bethel Road, Columbus, OH location and was told the car was at the airport lot and would be driven over in 1-1 1/2 hours and we would be called when ready. No call came. At 5:30 we drove back to find the location closed but hours said open until 6:00. After 20 minutes the attendant returns and tells us our car isn't coming because there has been a recall (the recall was 2 months ago and other Avis locations we have since spoken with knew ... read more
Business response:
Case: ******** Dear Mr./Ms. ***, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the fol... read more
I had rented a car from 7/7 to 7/16 at Avis for my son's tennis tournament. I gotten a quota for $514 plus tax becoming an overall cost of $714 on 6/22. On 7/7, when we arrived to pick up the car, the worker didn't give me the order I had requested online. He then proceeded to convince me the given car was better than the one I had ordered. With three hours to drive left to the hotel after a plane ride and no other option I just accepted the offer. However, when I first got into the car, i noticed the chair had grease marks... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ****** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that at the time of rental you accepted the following services. Gas Service Option (GSO) $73.66 Loss Damage Waiver (LDW) $30.99 per day = $309.90 Additional Liability Insurance (ALI) $... read more
I am a VERY DISSATISFIED AVIS (first time...AND LAST TIME) customer! I prepaid and picked up the rental at the Indianapolis Airport. I told the agent that I would probably be returning the car a day early (which I did) and THEY REFUSED TO REFUND ANY OF MY MONEY!! How can these SCAMMERS get away with RIPPING OFF THEIR CUSTOMERS, as a MATTER OF "POLICY??" THIS IS ROBBERY AND AS FAR AS I KNOW, THEIVES "GO TO JAIL!!!!!" I have a legitimate reason to receive a refund and I expect "AVIS" to make it right! I ALWAYS use *****... read more
Business response:
In regards to the aforementioned BBB complaint. Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our renter's in a variety of places within our Avis.com website and within the terms and conditions of the rental agreement. Upon review we have found that Ms. ****** booked reservation # *********** online and was provided two pricing options, the first a standard pay at the counter rate, the second a discounted pay in advance (Pay Now) rate with specific ag... read more
I reserved a vehicle around 10:30 am to be picked up at noon. I prepaid $330.00 for the rental and I received a call around 11:00, staying they didn't have any vehicles available. There was no apology and nothing stating that my money would be released back to my card. I call the rental company to get a customer service number and was given the run-a-round. The agent I spoke to told to redial the 800 number and ask for customer again. I finally reached another agent to be told it would take 3 to 5 days to get a refund. My bi... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
I rented a car from budget 2 times recently. Spoke to AKA ******* over phone. I rented a car 5/26-5/30/2022 and again on 7/11-7/13/2022. In may I was doubled charged for car 270.48 showed on my statement twice. In July I was charged my agreed upon fee of 196.80. Turned car in after filling car up at gas station in walking distance from facility. I call customer service and they said they charged me additional 79.92 in gas charges. He requested me to look up address of gas station find a time and that way he can refund me my ... read more
Business response:
Case ID: ******** & ******** Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Budget values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Upon reviewing the details of your Complaint, our records show you have already reached out to our Customer Service Team and resolved your concerns. The fuel charge of $81.46 was refunded to the **** card on file on 7... read more
Questionable. Dishonest. Shady. Fraudulent. That's AVISï��® in 2022! I was traveling to the Atlanta area on business in June. Two weeks ahead, I rented an AVIS car through ********* and paid in advance. When I tried to pick up the car, on schedule at ATL, I was told I'd have to wait "at least 40 minutes" for the car I'd prepaid for, or I could upgrade at my expense. With darkness looming and a 90-minute drive still ahead, I took the upgrade. I returned the vehicle less than 48 hours later, with a full tank of gas. The re... read more
Business response:
Avis Case ID ******** Regarding the BBB mentioned above, we welcome the opportunity to respond to your concerns. We're sorry for the issues you described and have recently encountered with your rental. Let me assure you that our Avis locations must practice sound ethics and business practices, and what you have experienced was not typical. A report copy has been sent to the Operational Manager for corrective actions. In the spirit of customer service, we refunded the $86.14 back to the payment method on file. The cr... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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