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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I would first like to say I hate writing reviews or going this route because it makes everybody at the company look bad when this is not the case. But you know what they say one bad apple spoils it for the bunch...... So here it goes, I drive for Uber and since my car is fairly new and have 2 doors I decided I'll rent a car. I was sent to the Avis location in west palm beach **** **************** to be exact. I went in I forgot the first man name who rented me the car but customer service was perfect, outgoing friendly, res... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that your rental was not setup as an Uber rental at the Uber rate. Only rentals that are setup as Uber rentals can be used for Uber. We have checked our records and do not show that you wer... read more
Garbage. Rented an economy car. They didn't have it. Gave us the next one up. The car absolutely reeks of death or something. We got the insurance they offered because we weren't sure if our normal policy covered rentals. The lady at the desk said we could cancel the insurance at any time. Just call and cancel. We called and they said it was impossible. They told us to go to a physical rental office. First one told us we can't cancel the insurance period. So we asked to turn the car in early and rent another one. She said th... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Horrible employee training. Treating customers with dishonesty and disrespect. The first time we called, the agent said he will book It for us. Called 1 week after to confirm and there was no reservation. Thanks to him we missed our best price. The second time-the agent claimed the pickup location in Asheville airport is not open as our plane arrived. Then we realized the location is wide open as we got there at 12am. This lie made us have to uber to the hotel and back for pickup the next morning. (and it's so hard to get an... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high service levels... read more
Worst possible outcome in a rental. The agent insisted that I had rented an EV. I didn't; I told him how unprofessional he was. But when I asked what his name was, that is when he told me he would put me on a mo rental list! The company upheld that decision without hearing my case or even telling me what the charge was! This entire process has taken weeks. Now, I am asking Avis to delete my data from all their databases at affiliates; they keep sending me a form that have to fill for each of their affiliates! In over 40 year... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. As we hope you can appreciate, when a request to delete a customer's data is submitted, we must follow the guidelines laid out under the GDPR act. Our records show that you were provided a link to submit yo... read more
Tonia ***** sent me a Email saying that Jiffy Lube is not servicing Avis vehicles no more. I Have the Email still. To take the Avis vehicle to Pepboys for service. I showed Pepboys the Email and they copy the Email to get A PO# for the oil change and 2 tires that the Avis car needs. Tonia ***** is the Manager/ Owner of that Avis Location. 5 hours later I went back to Pepboys to pick up the Avis vehicle. Pepboys told me that the phone numbers and The Emails doesn't work or exist. I called the Avis Customer service # and got t... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ****** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our investigation... read more
I made a reservation for my LA trip on Avis with cost estimated around 500. Upon arriving in LA, the customer service was very slow, and waited for about 2 hours to talk to a rep. Upon quickly signing a bunch a document, I noticed the cost was much higher, and the rep said he added "GAS SVC OPTION" there, and I told him I did not need it. But he said if I returned the car with full gas and receipt, it won't be counted, and my cost should match the estimate. On the day when I returned the car, I returned with full tank and th... read more
Business response:
Thank you for your report to the BBB organization. At Avis Budget Group, we are disappointed to learn whenever a customer finds some aspect of their rental experience less than satisfactory. Feedback such as yours enables us to target areas of improvement. Please accept this apology for any error in recording the fuel level accurately. To resolved, we have removed the refueling charge from your rental contract, and we have credited the amount of $97.51 to the payment method linked with the rental charges. The credit wi... read more
Avis allows their system to reserve a car that doesn't exist and will charge your card if you select the prepaid option. This what happened, I made a reservation on their web site, selected prepaid and it went through with no problem, 10 minutes later I received a call telling me they had no cars available, I asked them to give a refund and the person said they could not do that, call customer service. I called customer service and they modified my reservation to another location an hour away at the local airport, upon arriv... read more
Business response:
Avis case# XXXXXXXX Reservation # XXXXXXXXUS0 Dear Mr. ***, Your e-mail to the BBB has been brought to our attention. We have reviewed your reservation and notes from your case. By way of explanation ABG takes pride in providing our clients with a seamless experience. We apologize for the issues you encountered during the booking process. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. We have issued a full refund for th... read more
Reserved online and picked up at Atlanta, GA airport location. Had reservation, but still waited in line for almost 2 hours to receive car. Given unsafe car to drive. When driven at 65mph or higher, steering wheel would severely shake (not like needing alignment--perhaps bad front tire or tire rod). Called road side help 5 times on 8/20/22-NEVER got assistance. Began calling again morning of 8/21/22-tow came 8 hours later. After numerous calls to road side and/or customer assistance, I was told to ride w tow driver to get re... read more
Business response:
Dear Ms. ******* Your e-mail to the BBB has been brought to our attention. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
It is obvious from the numerous complaints below that a pattern of deceitful practices and fraud pervades Avis' business model. Like many complaints below, mysterious charges appeared on our credit card after renting a vehicle in Oslo, Norway (August 8th-12th). We paid $667 for the initial rental, $100 deposit, and $60 for insurance. Three days after returning the vehicle, Avis charged an additional $511. No explanation was offered. We promptly sent an email asking for clarification on the charges but have yet to receive any... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,222 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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