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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
REPORT Complain case # XXXXXXX by AVIS Written by ******** **** ***** I am sending this report to both party **** and AVIS I am guessing AVIS is not keep their agreement with UBER drivers. AVIS rental car maintenance has a major problem that getting ignored. AVIS system let **** Car rental advisors book reservations with AVIS Site, while in actuality AVIS is not providing a car. By AVIS doing this, they are damaging the clients, with their travel time to the AVIS location and back w/o give a car. AVIS also damaging... read more
Business response:
********************************************************** Your file referenced above has been brought to our attention. We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have voided the balance of the rental as promised, The credit will post to your **** account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been s... read more
Prepaid for a rental for our first family vacation and when we went to pick it up no one was at the counter and we had to call for someone. Gave license and credit card and he said my card would go through( called bank and that was not the truth) would not run another card for 24 hours. The $250 was the deposit for the rental insurance? Needless to say they would not cancel the reservation and restart a new one under my husbands name... said we would have to wait 24 hours. He was very rude, not professional what to sever and... read more
Business response:
Dear Ms. ******** Thank you for your report to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. By way of explanation, although the rental is prepaid before a customers arrival per the terms and conditions disclosed within the reservation confirmation. An authorization hold $250.00 will be placed on the customers account to cover incidental charges such as: refueling or extending rental etc. We are s... read more
I rented a car with Avis last week and was given a Volkswagen UP 1.0 5P Eco which only held 10 liters of fuel as methane gas was intended to be used as the primary fuel source. I was given the car in Naples and we were unable to find ANY functioning methane gas stations in the entire south (we were told they are only available North of Milan). This meant that we had to stop for gas 4 times a day AND that because the gas stations are so spread out along the Italian highway we were unable to make it between stations at one poi... read more
Business response:
Case: ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the f... read more
We rented a car from Avis, told the agent we were moving from Montana to Georgia and the agent gave us the keys and told us we had unlimited milage. When we drop the car off st the scheduled time in Georgia, my account was drafted for over $4,500 because the agent had written for the return of the vehicle to be in Billings, Montana. This was after we specifically stated that we needed the rental in order to move to Georgia. Upon reporting this major inconvenience to Avis, they refused to work with us. Apparently, the Avis we... read more
Business response:
Dear ************, Your file referenced above has been brought to our attention. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
I reserved a car from 7/22/2022 to 7/27/2022 on www.avis.com. Things changed, so I decided to return it on 7/24/2022. I called the customer service on 7/23/2022 and asked to modify the reservation. The representative told me the total charge is $260.35. He also told me that since I prepaid $825.62 on their website, the difference of $ 565.27 is non-refundable. I returned the car on 7/24/2022. I understand that they might reserved the car for me and a certain amount of penalty is reasonable. But I called one day in advance ... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
I received a letter from AVIS dated 7/18/22 claiming that I was being charged $125.00 due to "excessive interior dirt-sand." When I complained, they sent me a report with photos. The photos do NOT show anything "excessive" as claimed in that letter. There was "no excessive dirt" noted in these photos, nor any "sand" as claimed in the report. In fact, AVIS's own report which allegedly supports this charge specifically uses the term "light" in reference to the alleged dirt. So its own report admits there was nothing excessive.... read more
Business response:
Case: ******** Dear Mr./Ms. ********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have reviewed the pictures provided by the counter and confirmed they do show trash and dirt left in the vehicle. Based on that the cleaning fee is a valid charge, however, in an effort to reflect your... read more
Wow, I wish I read all these reviews before I rented/got robbed from Avis. This was my first & last experience. I reserved car at SeaTac Airport Avis. When I picked up the car, the agent asked if I would like insurance. I said no to the insurance. Once we were finishing the transaction, he had me sign what I was told was a rental agreement. He had me sign on the electronic signature pad. The pad was blank & he didn't show me anything on his computer screen. He had me sign 2 blank screens. He gave me a pamphlet and sent me on... read more
Business response:
Case: ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are disappointed that you feel you were manipulated into signing for these items. Although we do not doubt your veracity, our decisions are based on the facts at hand. The rental agreement was signed and ... read more
If I could give less than 1 star I would. My husband and I rented a car From Avis for pick up on June 17th 2022 for 6 days. However when we went to pick up the rental car it was not available. We contact Avis and were told no locations have our rental available. However Avis offered to cover the difference for us to use a different rental car company. (this is their policy) So we did us another company. We were told by Avis we just needed to send the receipt and Avis will have a reimbursement to us within 48 hours. (All so... read more
Business response:
Case: ******** Dear Mr./Ms. ********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the credit of $1,253.06 has been processed. Please allow up to 10 business days for this credit to post. Thank you for giving us this opportunity to be of assistance to you. S... read more
I was overcharged hundreds of dollars for an Avis/Budget rental due to their deceptive business practices. Through a 3rd-party site, I rented a car from Avis/Budget for pickup in northern Germany for return a few weeks later in southern Germany. My voucher said I'd be paying at pickup, but when I picked up the car at the airport, I was told I wouldn't be paying for the rental until drop-off. I found that I didn't really need the car for the last few days (although I was remaining in the area for those days) so I returned the... read more
Business response:
Case: ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our investigat... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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