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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
We rented a car and returned it with a full tank of gas, having filled up just outside the airport. I checked in the car and was told everything looked good. After returning home, I saw a $200 fuel charge on my account and the receipt listed an empty tank (a complete lie). When I called the 800 number I was told I now have to submit a receipt to prove we paid for gas in order to have the fuel charge reversed. This was never told to us at pick up or drop off. Just terrible customer service and a complete fraud. We will never ... read more
Business response:
Dear Mrs. ********, Thank you for your communication to the BBB organization. Feedback such as yours enable us to target areas of improvement. We apologize for any error that was committed in not accurately recording fuel reading at check-in/return. Today a monetary credit $204.56 has been submitted to **** account number ending ********. Please allow three business days for the credit to post. We appreciate your taking the time to apprise us of the dispute. Only by being made aware of an issue can we correct i... read more
My company makes all of my business reservations. They do not have access to my personal credit card information so they only use my corporate credit card issued to me to make reservations. Every reservation they make gets charged to my personal credit card. When I call to ask to have it changed (there are :90 min or more wait) they tell me the reservation was made with my personal card, which is impossible. They guarantee me and reassure me the reservation was made with my personal card. My personal card is my preferred cre... read more
Business response:
Avis case# ******** Dear Mr. ****, Your inquiry to the BBB has been forwarded to our attention. We have reviewed your rental history. Our records indicates that your Preferred Profile are being linked with your bookings, A **** card ending in **** has been entered on the profile. Therefore when the contracts are being created this card number is being entered. If you are using our cars for business your company should have an electronic billing profile number which would be used while booking the car. In this way y... read more
I wish I could give negative stars. After booking a reservation months in advance, I waited in line at the Avis counter at ATL for longer than my flight time to get there (1.5 hrs). By the time I got to the counter with my two toddlers, there were no more cars in the category I requested. They did their best to accommodate but what is the point of a reservation if they're not actually going to reserve it? On the last day of my rental, I needed to modify my return location due to a cancelled flight home. They were "unable to ... read more
Business response:
In regards to the aforementioned BBB complaint. Avis is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. By way of explanation on the basis of your rental information received when you confirmed your reservation #XXXXXXXXXXX, a specific rate was assigned to pick up your vehicle at the Atlanta Airport and ... read more
Avis is a corrupt and dysfunctional company. My interaction with them started with a long line at 1 am. Long lines happen, I get it. But when I finally got the counter at 3 am the attendant told us that our car was not ready. We were supposed to pick it up at 10 pm- yet it's not ready at 3 am. After saying that the car wasn't ready, the attendant proceeded to gaslight us for 45 minutes saying that the system was down. When in fact we could hear the attendant taking with the guys who were supposed to clean the cars saying, "W... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
I rented a full-sized car for 10 days for a Yellowstone trip in early June 2022. Unfortunately, like thousands of others, I was trapped by the historical flooding at the end of my trip. The only road out of the town my hotel located was destroyed by the flooding. A bridge on the road was completely washed away and the restoration of the road to passable could take multiple weeks! I called Avis to let them know the situation, and I was quoted a price that is nearly double the initial daily rate for any extension I needed, and... read more
Business response:
Avis case# XXXXXXXX Rental # XXXXXXXXXX Dear ****** ***** Your review to the BBB has been forwarded to our attention. We have reviewed your rental and notes from your case. Based upon the mitigating circumstances you mentioned and the findings of our internal investigation, we have discounted the extra day charge billed on your rental. A credit of $115.16 has been issued to your **** account. The credit will post to the account within 3-5 days. We apologize for the anxiety this matter has caused. Please be assure... read more
Rented me a car with low tire tread. I would attach pictures but there is no way to do that. When I called to tell them about it they told me I was being charge for returning to a wrong location (resolved, they were wrong) and with no gas (not true it was filled up and I have a record to prove that). They offered to compensate me by refunding the incorrect gas charge!! Over one hour on the phone, and after asking for a supervisor was disconnected when they said hello.
Business response:
*************************************** Dear Mr. ******, Your file referenced above has been brought to our attention. By way of explanation ABG takes pride in providing our clients with a well maintained vehicle. We apologize that the vehicle to which you were assigned did not meet this standard. We regret that we were unable to arrange a vehicle exchange during your 11 day rental. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective ... read more
We scheduled a trip to the northeast and used Avis as our car rental agency. Unfortunately, our flight was canceled 1 day prior to departure and the airline rescheduled our departure for 2 days later. This required us to call Avis and have them slip our reservation 2 days. We were flying into the same airport and the same time of day as before. Avis told us their system would not allow us the move the date 2 days. Instead, we would have to cancel and rebook. As you can imagine reserving a car 3 days before picking it up was ... read more
LI rented a vehicle from AVIS at LAX and returned it at SFO. We had the car for 5 days and had an incredible trip traveling the Pacific Coast Highway! Unfortunately, my friend and I missed our flight and needed to rush to the airport to make our new flight. I always take the time to return cars in the shape they were delivered. However, due to the time constraints associated with being put on a new flight last minute, we were unable to take the time to stop and vacuum the carpet. At the time I was unconcerned. The ca... read more
This past week we rented a vehicle from Avis. Upon arriving at the airport to pick up our vehicle we were told the premium SUV we prepaid for was on "recall". We were also told that they tried to phone my husband to let us know. He had no missed calls from Avis or message. We were contacted via email 2 days before our trip that we were confirmed for the vehicle we prepaid for was available. Had we known that the vehicle we wanted was unavailable, we would have been able to seek an alternative vehicle. We understand the recal... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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