This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I rented a vehicle at Tampa Airport on Apr. 15/22. When I was pulling out of the parking lot, the car display indicated a flat tire. I returned the vehicle & waited at the Avis counter in the garage area for 20 minutes to wait for the vehicle to be replaced. Once replaced, I proceeded to check out & was advised that the first vehicle was still showing in my name as well as the current vehicle I was driving. I had to wait to get the first vehicle removed from my account. On Apr. 22/22 I returned the vehicle several hours earl... read more
Business response:
In regards to the aforementioned BBB complaint . We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high service level... read more
AVIS has been charging Fuel charges even when the car is returned with a full tank. I work for a company that uses AVIS or Budget for car rentals. My last rental was with AVIS and we are required by our company to return the car with a full tank so I always stop near the airport and fill up. I did this as usual and when I got my receipt I had a fuel charge on it. Come to find out AVIS has been doing this to many people in the large company I work for! I have been trying to get someone on the phone three different times with ... read more
Business response:
Dear Ms. ******* Thank you for your communication to the BBB organization, At Avis Budget Group we are disappointed whenever a customer has found some aspect of their rental experience less than satisfactory. Comments such as yours enable us to target areas of improvement. Although your feedback doesn't state where this experience occurred we appreciate the opportunity to provide an explanation. A vast majority of our fleet are technology connected vehicles. This means most of our airport locations have ele... read more
Horrible experience from the 1.5 hour wait to just check in. No one to inspect the car which had bumper damage. Car was less than in good condition, not very clean, maybe a vacuum. The next day noticed gum on the seat of the car, guess the booster we got from them had gum on it. We did not eat or drink a thing in the car. Ended up getting charged $142 for it. Cannot reach customer service to discuss, finally they call back after over 30mins, end up getting hung up on. No call back so of course when we call back to square one... read more
Business response:
Dear Mrs. *******, Thank you for your communication to the BBB organization about your experience with the Tampa airport office. Our records indicate that the Avis customer service department has made contact concerning your inquiry, and processed a monetary credit for the experience. A report has been recorded with your comments and sent to the Tampa management team to review. We appreciate your taking the time to apprise us. Feedback such as yours enables us to target areas of improvement. Regards,
Double charges you and can no longer find your reservation number so you can discuss the issue with them. Rented a car through ********* for Avis and when we went to pick up the car the lady told us they had a special and we could upgrade our car for a lesser price. I did mention we already paid for the 1st car and she said don't worry we would be credited back that amount but had to pay for the new car upfront. So we did pay for the new car and expected a refund on the other amount. This never happened and have went round... read more
Business response:
Dear Mr. ********, Thank you for your communication to the BBB organization about the experience with the staff at the Tampa airport facility. Our records indicate you have been contact via phone and resolution has been has achieved. We appreciate your taking the time to apprise us of the experience. Only by being made aware of an issue can we address it. Sincerely, Customer Resolution Coordinator
Avis doesn't even deserve 1 star. I waited in line for over an hour and barely moved in line. I had a wedding to be at 3 hours after my reservation time and had to end up ubering to show up late to the wedding I was a groomsman in. When I called Avis to get a refund they told me there was nothing they could do about it and to show up earlier next time. I will never use Avis again.
Business response:
Dear Mr. *******, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. Due to the long wait to pick-up vehicle we apologize for any inconvenience you were caused. To accurately record your experience please provide the below requested rental details: a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number Awaiting your repl... read more
I spoke to 2 different Avis reps to confirm there was a shuttle to Titusville from port-1 confirmed there was when I made the reservation then I called again before I left for vacation & the rep again confirmed there would be a shuttle at the port to take me to Titusville. After waiting 15 minutes for a shuttle after getting off cruise ship (4/23/22) I called Avis national phone number at 9:41 am. The rep said yes, there is a shuttle running around every 15 minutes; At 10:23 am I called and the 2nd rep said yes, there is a s... read more
Business response:
Dear Ms. ******** Thank you for your communication to the BBB organization about the experience to be picked-up from Port Canaveral Pier. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. By way of explanation, our nearest rental office to the port is our Cocoa Beach/Port Canaveral office on North Atlantic Ave, approximately 2 miles away. We apologize for any breakdown in communication that did not direct you to make th... read more
Beware - Prepaid means possible trouble! Me and my fellow runners planned to run a group race a year ahead, so booked a van for the event through Avis and prepaid with my credit card 6 month before. My credit card info was stolen during the time in between, so I received a replacement card with new numbers. That's where the trouble started. On pick up day at the counter, I was asked provide my ID and the same credit card I used to prepaid for the reservation. I explained to them that I got a new card, number is different but... read more
Business response:
Dear *********, Thank you for your communication to the BBB organization about the experience at the San Antonio operation. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Feedback such as yours enable us to target areas of improvement. Just as you mentioned in your statement the intent/spirit of our policy is to mitigate fraud transactions from occurring. In your particular case our computer system is designed to accep... read more
Horrible experience with Avis while on a family vacation. Reserved car well in advance and showed up to the check in desk at my confirmation time. The customer line was incredibly long and it was clear that something was wrong. One of the Avis employees announced that they did not have enough employees to have cars prepared for renters. I stood in line for 3 hours to reach the counter and talk to an employee. I was told that a car would be ready for me shortly and to have a seat. I waited an additional 1 hour for the car to ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. ... read more
I rented a car from the Decatur, Il Avis rental at the airport that was filthy on the inside & out. The floor didn't have mats, there was dirt & whatever else food particles smashed in the floor. Food specs on the seat and in the cup holder. Glitter was across the back seats and it had a stinky smelling glade plug in the vent to attempt to hide the odor. The car was just as dirty on the outside, bugs were smashed on the windshield. There was also hair in the seats. I was told it had a full tank of gas, there wasn't even a ha... read more
Business response:
****************************** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already reached out to our Customer Service Team and had your concerns addressed. Please be assured that your experience was not typical. A copy ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com