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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I made the rental for $332.00 and paid in advance. They said my card would be charged upon pick up, it wasn't. They charged me over 300$ in hidden fees and I only found out when they took $687.63 after my trip. They charged me $150 because my pick up and drop off were in different locations (I explicitly stated that in the reservation I made two months prior and the agent confirmed the different locations when I picked up the car, no fee was ever mentioned). They also charged the wrong card, I paid in advance with one card a... read more
Business response:
In regards to the aforementioned BBB complaint. We have reviewed your Complaint and the notes from your case. Our records indicated that your reserved rate booked through ********* was honored. The added charge was for the One-way charge and toll plate. You stated that you had verbally advised the Priceline booking agent that you would be dropping off the rental vehicle at our Miami Airport rental location instead of Orlando. Unfortunately, we are unable to verify the nature of the conversation with you and the Priceline... read more
Horrible services, billing and no customer service. Avis rental agreement. March 15. 2022 Had to add a day of rental and change return site. Avis computers were down and so was the global call center. Finally got through Avis preferred. He made the date and return changes. Told us there would be a one day add on charge but he could not tell us the amount because of computer problems. We returned the car the next day. Received a bill with a high one day charge and a base charge 4 times the original. Tried to call customer ser... read more
Business response:
Regarding the BBB, as mentioned above complaint, thank you for allowing us to address your concerns. We apologize for the issue you had to resolve this matter with the counter and with customer service. To fix this, we have reduced the one-way fee a credit adjustment of $1,395.55 has been issued to the ********** on file. The credit should post to your account within 5-7 business days. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective ac... read more
This company is a rip-off. I would give no stars if I could. I asked for a luxury convertible for my vacation since it was my mom's birthday. I double-checked I would have it when I got there the next day she said yes it is waiting for you and all set to pick up. When I got to the rental location they told me they had none! They gave me the lowest grade car offered and took my money TWICE! When I asked the lady at the desk for my refund for the low grade car she told me to call 1-800 there's nothing she can do about it! She ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. You can be assured that the experience you described is certainly not typical of Avis. Please accept our sincere apologies for any inconvenience you may have been caused. Avis takes seriously its commitment to have the vehicle that is reserved available when and where you have reserved it and our teams do their best to match your needs and accommodate yo... read more
Do NOT rent a car from this company!! We had no choice but to rent from them because our flights were cancelled. We had connecting flights in Atlanta, Georgia and it was a madhouse due to all the flight delays and cancellations. AVIS was the only rental place that had carsthis is where price gouging took place. They take advantage of people who are stranded and in need to get home. We were 4 hours from home and when I got to the counter to rent a car, the agent told me it would $1,180 and $200 would be refunded if we did not... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. *******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. By way of explanation Avis uses rate code tiers for rental pricing. When one tier sells out the next becomes available. Due to this the prices may vary from moment to moment and day to day. Also due to th... read more
I made the original reservation in October 2021 and paid in full ($492) and recently received an email that told me to "check in" online to save time at the service window upon arrival. I selected the link and it did not take me to my reservation to check in but took me to a "make a new reservation" page from which I exited. There was a link on the email to my charges for the rental van which indicated that I needed to pay an addition $700+ dollars for my van. I called and talked to customer service and they indicated that t... read more
Business response:
In regards to the aforementioned BBB complaint. We thank you for contacting Avis regarding your rental experience. Avis is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. Upon review of your rental details our records revealed that a refund of the full prepaid amount of was submitted for refund to the ca... read more
I have never experienced such an incompetent company. There is a serious flaw in the business model and computer system used for renting cars here. On arrival to Fort Myers Airport, no car available to choose via App, no car assigned on board, very long lines at regular Avis counter and slightly less (45 minutes) at Avis Preferred. Two employees there working very hard but could not keep up as everyone on line had the same problem. Finally received car, no paperwork given, just a parking slot to take car from. On return, whe... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
I had a confirmed reservation to pick up a car in Dunedin, Florida on March 17. We were in an Uber on our way to pick up the car when Avis called to tell me they didn't have our car. Our plan was to drive across the state to visit friends in Cocoa Beach. Now here we were with no car. They said they did not have a car available within 50 miles and they could not help me! How do you leave people stranded with no car??!? I firmly believe because we had a good AARP rental rate they gave our car away to another higher paying cust... read more
Awful company to rent cars from. You can never speak to someone. They charged and took money from my account without my acknowledgment, costing almost 3 grand. Will never rent from them again. ********** is a much better place to rent cars.
Business response:
Dear Ms. *****, Thank you for your communication to the BBB organization. We appreciate your taking the time to apprise Avis Budget Car Rental Group Inc. of your inquiry. Our research has found that your rental privileges have been suspended. You may contact our security department in writing only to inquire about the charges assessed for your rental on the **** program. Below is the contact information: Avis Budget Group Processing Center Attention: Security Department *************************************... read more
Rented a vehicle in February and had no issues with deposit being returned in a timely manner. It took 2 days. Rented again last week have yet to receive our deposit back. When my husband called and asked about it he was told it would take 30 days to get our deposit back! Oh **** no! We returned the **** vehicle give us back our deposit! Also, as soon as my husband told the representative we would be contacting BBB and the State we live in the dude hung up on my husband! So guess what cool buddy? We have contacted BBB and as... read more
Business response:
Dear Mrs. *****, Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience unsatisfactory. By way of explanation, both the authorization hold/deposit and release of those funds are processed electronically. The difference in these two transactions is that the authorization hold instantaneously captures funds at the start of rental. Versus at time of check-in/return depending upon the financial ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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