Avis Car Rental

Patricia R 

on BBB

3 years ago

THIEVES!! Rented a car from them thru ***************** in Florida for 9 days. They advertised $58.00 a day for a small car...I was in Florida for only 5 days as my trip was for work and I was able to resolve issues quickly and cut my trip short. They charged me $748.60 for 5 days. That is $150.00 + per day for a small Mazda. When I called CS to refute this, they tell me my rental was $77.00 per day with taxes and fees. I said : The math still doesn't add up. After 45 minutes on hold, He was able to refund me $248.00 dolla... read more

Gerardhie Lined R 

on BBB

3 years ago

If I could give them -10 I'd do it. I rented a car with them last Monday at the Newark Airport and returned it at Tampa Airport this last Thursday, that very first day they charged me 392 dollars which includes a 200 dollars security deposit which I was told would get them back when I returned the car. It was a long drive, so I knew wasn't getting here on time and decided to extend the day they charged me 185 for that extra day and then I extended an extra day because had something to do, they charged me 259 dollars because ... read more

Georgie P 

on BBB

3 years ago

I am mind blown. We made and paid for a reservation last week... BECAUSE OF THIS, we booked a flight to BWI instead of NY. We called and asked if there is a way to get our car after the closing time, but if not it's ok and we'll just pick it up in the morning. An AVIS representative told us to book a reservation through them and they'll cancel ours so that they can put in a request to see if they'll stay open, and if decline it we can still just pick it up in the morning. The AVIS rep said they would get back to us in 72 hou... read more

Nicole V 

on BBB

3 years ago

When I picked up my vehicle the agent was extremely rude and impatient. My rental car smelled like an ash tray and was very dirty. Although the rental was for a day, I put an air freshener in the vehicle to help alleviate the smell. I then needed to extend my reservation for a few more hours on the day I returned the car and that process in a nutshell was a real mess. I got the runaround from both ********* and Avis regarding returning the vehicle at a later time. The hold times on both ends were insanely long and the proces... read more

Nia M 

on BBB

3 years ago

I prepaid to rent a car two weeks ago. I've called 5 times since renting the car two weeks ago. Get to the location and they say I need a credit card. I have a credit card but no one expressed this 2 weeks ago. I transferred my deposit to my credit card and processing is 14 days to post which won't work because my trip is today! The corporate rep states the location can use a debit card but the manager ****** at the airport chose not to despite with corporate said. The corporate rep then transfers my rental to Stockbridge ga... read more

Charles W 

on BBB

3 years ago

I was charged $57 for fuel, even after I went to a gas station and filled the vehicle up before dropping off the vehicle. When I checked in the vehicle, the person who checked in the vehicle even annotated on the receipt the vehicle was full. When I made a complaint, the person on the phone wanted to have a copy of the gas station receipt, even though the fuel gage on the vehicle registered above full. Avis is a very dishonest company and I suspect this is done to many customers. RA#********* ********************************... read more

Matthew W 

on BBB

3 years ago

Made a reservation, paid in advance, got my confirmation emails and such and when the time came, they had no cars. He said he called and left a voicemail, but I had nothing indicating I was called on my phone. I'm understanding though and I realize things happen sometimes. The man at the counter said he couldn't do anything and I'd have to call the number. I called and the representative ensured me there would be a car for me the next morning. I asked her if I should go inside and double-check with that employee to make sure... read more

Rhonda R 

on BBB

3 years ago

I rented a car from budget/Avis rental from 10/8/21-11/10/21 returning it with no damages or issues and the account was closed and I was emailed a receipt. On 02/07/22, I was charged $418.89 for what I was told was a nail in the tire. I called Budget.com and I was told it was tire damage so I called the location where I rented the car from and I was told there wasn't any damage reported so I'm confused. Seems like they put some names in a hat on who to charge and pulled mine. How can you charge me three months later for a na... read more

John M 

on BBB

3 years ago

Avis car rental in WPB Fla. in my opinion are thieves. This was the 4th, possibly 5th consecutive time I was charged for fuel that I didn't owe. I fuel the car up right outside the gate of Avis at the airport. Each time I have to notify Avis and produce a receipt to have the charges removed. People beware! Check your statements. There is noway this a mistake. More like common practice.