This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I rented a SUV November 2021 at Thanksgiving time. Returned the vehicle after three days with NO damage. In March 2022, four months later, I get a letter from Avis's recovery company (********) telling me to pay $10,000.00 for damages. A Avis attendant actually told me where to park and I gave him the key. There are multiple comments on Goggle about this being a scam and some insurance companies pay anyway. Ridiculous
Business response:
Dear Mr. *********** Thank you for your communication to the BBB organization. Please provide us with the below requested details, and our business partner named: Sedgwick will be notified about your comments. a) City of pick-up b) Confirmation/Reservation number c) Rental Agreement number d) Damage Claim number Awaiting your response Customer Resolution Coordinator
I wish I could give a negative number - Booked, pre-paid, and pre-checkin for a rental 3-31-22 at DFW $413 with a return on 4-4-2022. Upon arrival at DFW- no express lane as promised. Waited 90 min for the car- car was dirty. Drove to Tyler Tx. 11 hrs later the car's check engine light came on and automatic transmission would not shift- stick in traffic and manage to make my way to a parking lot. After 45 min waiting on phone- I scheduled road side assistance to get the car towed and was informed that they would not provide ... read more
Business response:
Avis case# XXXXXXXX Rental # UXXXXXXXXX Dear ****** * ******** Your file referenced above to the BBB has been forwarded to our office for review and reply. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Due to the inconvenience we voided your rental charge. A credit o... read more
Placed my family of 5 at risk in an SUV that clearly was not inspected. Three different types of tires(not brand) with one about to blow out. Apparently my family is only worth $300 to them.
My name is Nigel, I had rented a car from Avis on 11/22/2021 under Avis rental number . On this day, I experienced a traumatic accident where a car hit me and caused me to spin across the highway during oncoming traffic and I almost lost my life. The accident obviously was not my fault and I went through the proper channels to return the vehicle to the nearest Avis and that day despite being in severe pain and distress over almost losing my life before Thanksgiving I still did my best to ensure Avis had all the information r... read more
Business response:
Nigel O********* rented a 2021 Kia Forte LXS on November 22, 2021 from AVIS Rental. Car. By declining the optional Loss Damage Waiver, Nigel O********* becomes responsible for all damages to the rental vehicle regardless of fault or liability. We did receive a payment from the claimants insurance, but they would not cover the fees. The fees AVIS is pursuing is part of the contract that Mr. O********* agreed to when renting this vehicle. Nigel O********* can call into the handling representative and negotiate an equitable set... read more
Avoid Avis/ Budget please. Please do not leave something in a car by mistake. My husband rents cars frequently for work. His normal company was booked so he went with AVIS. He had the car for a little under a week. He returned it to Houston Hobby on Friday. By Monday, I realized I left my corporate phone in the car. I tried calling the location but of course you cannot talk to the location directly so I filed a lost and found complaint and then went up to the location. Lost and Found at the location didn't have the phone and... read more
Business response:
Case: ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the ... read more
I waited in line for TWO hrs at the Clearwater airport to pick up the car. We stayed in Tampa for the night and left for the FL keys the next morning. Less than 1 hr into the trip we had a flat tire. I called the emergency road side asst number in the rental agreement. They first told me to put the spare on a get the tire fixed. I told them I wasn't comfortable doing that, that I wanted another car. They told me someone would be there shortly to put the spare on and that they secured me a replacement car at the Venice office... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Disastrous rental! After several days of driving in Colorado while making our way back to the Denver airport, a rear tire suddenly shredded. We were on the very busy I-25 northbound. Fortunately, we made it to the shoulder by weaving between cars. I spoke with Avis representatives several times (after absurd wait time with "you're business is important to us"... "unusually high call volume"- type recordings"). I finally spoke with a representative who said the car has been rented to us with "known tire problems"! I asked her... read more
Filled up tank before returning car and they charged me $97 for gas. Customer services rep had a very heavy accent and extremely hard to understand. Was told it would taste weeks to resolve. Dishonest company!
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. Avis values our relationship with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already spoken to our Customer Service, and the fuel charge of $108.32 was refunded to the **** card used for this rental Thank you for allowing us to be of assistance to you. We have closed the case. Sincerely, Avis Budget Group Resp... read more
Was charged $75 for a tire repair that we still have no idea why. Everything was fine when we dropped the car off.
Business response:
Concerning the BBB complaint above, thank you for allowing us to address your concerns. We have reviewed your rental and notes from your case. Upon returning, our records indicate there were tire damages; therefore, you billed for the repairs. You claim there was no damage in the complaint and would like this charge reversed. To resolve this, we have refunded the charge to the original payment method, and it should post to the account within 4-7 business days. Thank you for allowing us to respond to this matter. Acco... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com