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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
This review is on the ORCHARD PARK NEW YORK LOCATION. THIS IS NOT A REFLECTION OF AVIS THE COMPANY. Avis themselves has been more then helpful and resolved my issue very quickly. How is it that this location is still in business? How is this place not getting reprimanded for the shotty vehicles and absolute embarrassment to the Avis name? I have always loved Avis. I have never once had a issue until I visited this gem. First and foremost I would get more enjoyment out of painting my house with a q-tip than ever speaking to M... read more
Business response:
Dear Ms. ******, Thank you for your communication to the BBB organization. By way of explanation, the Avis Budget Group Orchard Park, NY office is operated by an Independent operator representing the Avis Budget Group name. The two entities share a responsibility that our valued customers receive good service. We apologize for the experience, and your comments have been recorded and sent to the responsible area manager to take action to prevent a future recurrence. This being said, in our effort to demonstr... read more
I rented a car in New Orleans, a few days ago, picked it up from Kenner, and returned as agreed with a full tank, filled a mile from the return facility - Credit card shows it. Avis did not give the receipt upon returning the car but said it will be emailed to me. Then, they charged me $88.91 for fueling. $31.20 Facility Charge, and $9.88 concession fee, etc... Total of $112.82 extra. AVIS - NEVER AGAIN. This is plain fraud and a shame for a company. So unethical, I will not use AVIS even if it is free. A shameful American c... read more
Avis is a scam! They are over booking rental car reservations and under delivering on staff and vehicles. Customers in the Savannah airport have had to wait in lines for up to five hours for the last several weeks. They had 3 to 4 customer service representatives behind the desk and one 80-year-old employee to clean and process the cars. Not only is this bad practice Services to reserve a vehicle and not receive it for over six hours but it should be illegal!
Business response:
Regarding the mentioned above, thank you for allowing us to address your concerns. Avis values its customers and recognizes that traveling can sometimes result in some frustrating experiences. We try to minimize these problems by making your rental process trouble-free. The long wait time you encountered is unacceptable, and there is no excuse for it. In my copy of this letter, I am bringing this critical issue to the District Manager responsible for this area to take corrective actions. We want to make this right b... read more
If I could give negative stars, I would. I reserved a car through Avis's website five weeks prior to international travel. I got several reminders, including the day before and the hour before my plane landed. Imagine my surprise when I got there and the guy at the counter informed me they could not honor my reservation. He had arranged for another rental company to fill the reservation, at the same price, with a lesser car. After traveling all day, the last thing I wanted to do was try to scramble for a car, so I took what ... read more
Business response:
Good morning, as we do acknowledge we could not provide this customer with a vehicle it was due to circumstances beyond our control at Avis TCI. We were being overbooked by Online Travel Agencies, which instead of canceling their reservation we made sure to apologize and arrange for another rental company to accommodate this customer. We also had the vehicle delivered to the customer at the airport, no customer was left behind. We apologize for any inconvenience. Kind regards,
I rented a car from Avis Phoenix Sky Harbor Airport in March of 2022 with the expectation from them that everything was fine when I returned it. Days later after my wife and I got home we notice a charge for $83.82 from Avis. I called and talked to customer service and was told that it was likely for not filling the gas tank which we had done before dropping it off. Avis asked that I send a receipt showing that I purchased gas and I said that proves nothing; why don't you just turn on the ignition and it will clearly show a ... read more
Business response:
In regard to the BBB complaint, as mentioned above. Please accept our apologies for any inconvenience, and we appreciate the opportunity to address your concerns After careful review of our records, we have determined this charge is for the Gas Service Option. The rental agreement indicated that this option was added at the moment of pickup; therefore, a refueling service charge was imposed. In order to resolve your case and consider an adjustment to the charges, please attach in PDF format, a copy of the gas receipt f... read more
Avis rentals is a joke. I wish I could give negative stars. When I made my car reservation I was told by their website there would be no deposit. So I placed my reservation. Then I was told there would be a deposit of $250. Then I was told it had to be on a card because they don't take cash. Then I was told the deposit would be $300. Then when I went to pick up my rental, I was told my credit score was too low by 17 points. Requiring me to cancel. Then I was told that it would be five to seven business days for a refund. Thi... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
In Jan I rented a car from AVIS. Now more than 2 months later and 5 long phone calls as well as on line chat service I still have not received a refund for a double charge for a single reservation. I was told after each phone call that I would hear back from them after they reviewed the reason for the double charge. I have not received a single call back
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
We had to cancel our rentals in Hawaii about 45 days prior to our rental date due to a major health issue. That was in early December 2021 for a late January rental. We were told we would receive 100% refund except for $50 as a cancellation fee. We were told we would receive our refund in 10 business days. It has never showed up. We have called 8 (EIGHT) times to follow up. Each time, we have to go through the full story again and they "PROMISE" it will be issued within 10 business days. It's now March 15, 2022. STILL NO REF... read more
Avis at DC Regan Airport (DCA) needs to check all vehicles tire air pressure before they pass to the next customer. on 03/11/2022 afternoon I picked my rental car, drove just 10 miles and see low tires air pressure warning sign. Took the car to the nearest shop and paid to fill all tires and check what else missing. All tires were below 24 psi. What if I hit the hwy and be far from inner city? I explained to Avis employee when I return the vehicle but have been told to talk to the office. I didn't want to wait a big line at ... read more
Business response:
Dear Til **, Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Feedback such as yours enable us to target areas of improvement. We appreciate your taking the time to make the report. Only by being made aware of an issue can we address it. Sincerely, Customer Resolution Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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