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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I was billed for two broken tail lights. When I rented the SUV, it was around 1am in the morning and I didn't notice anything wrong. The next morning, before we left for our trip, I noticed the left rear tail light was broken. I called to report this to Avis. Today is 2/7/22 and I receive a letter stating I owe $ for 2 broken tail lights. What a rip off. Luckily I still had the picture I took from December. I'm still in the process of resolving this issue. I shouldn't have to go through this, especially after reporting it.
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Trying to rent an Uber car rental in Waterford, MI. Four times in past Four months i was told we don't have any available check back . Finally get a confirmation on getting one. Have the email and everything. Go to pick it up and they tell me "oh I just rented the last available one a few minutes ago". What a bunch of ****. You mean to tell me you send me a confirmation that one will be available and ready for me to come and rent three or four days before I come to get it, but you don't actually have one and you have the aud... read more
Check your credit card statement after using Avis!! Week later I got surprise bill after I prepaid for rental and returned on time as always. Not the first time but refund always issued prompt in past for mistake their end always "extra day" fee seems to be applied multiple times Then I get a bill dated TWO months after a rental that I was billed for tire repair I didn't have anything to do with! Now I had extra charge and was told "fuel" charge when I returned car full gas! They had nerve to ask me provide gas receipt to re... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
This place Is defrauding their customers. I don't know how they are allowed to stay in business at mccarran airport. STAY AWAY if you value your money, time and sanity. I was given a run down truck with close to 50k on odometer. Bold, mismatched, under inflated tires. Dings everywhere. Alignment completely screwed up. Brakes squealing on the highway (probably worn out pads at 50k). Badly in need of maintenance. Returned the truck with a full tank of gas, mentioned the bad tires attendant looked over it and said you're good t... read more
I WILL NEVER USE AVIS AGAIN. THIS IS A WARNING TO ALL POTENTIAL AVIS CUSTOMERS. I shall be filing a complaint to BBB and state attorney regarding AVIs's dishonesty and unfair billing. I reserved the car for a month from 25 Jan to 24 Feb and paid online thinking that I will definitely get a refund should I return early. As in previous rental, I had to pay $30 each time I extend which is exorbitant. But I had no choice as my car had broken down and was in the workshop. Thus, I did a month. My credit cards and debit cards were... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I will never rent from Avis nor Budget car rentals and Molly front desk I really didn't like at all. This was in Crested Butts Airport Colorado. Thank you for the hobble service.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Avis and budget rent a car is a scam We used them in Chicago at the Ohaire rental terminal. They sent us a bill for $450 cleaning due to a smoke smell. There was no smoke smell when we picked up or dropped off. The car was parked in front of the hotel (valet) and neither of us smoke or can stand smoke. When we emailed and called to complain were told the location proveded "documentation" to prove the car smelled of smoke. Which it did not. I have read the yelp reviews and mutltiple people have complained of the same thing. T... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Rented from Avis on October 17-2021. Cancelled reservation in advanced notice time and representative from Avis stated no charge would be on my credit card. Also demanded an email stating that before ending call. Get to MKE airport and saw that the rental place lights were on and open next to other rental companies and they said the Avis rep would be right back. Wanting confirmation of the cancellation we waited and no one returned. We NEVER RENTED OR RECEIVED A CAR FROM AVIS! As soon as the credit card statement arrived the... read more
Business response:
Your file referenced above to the BBB has been forwarded to our office for review and reply. We have reviewed your reservation and notes from your case. Our records indicated that the prepayment linked with your booking had been refunded. The credit of $145.51 was processed on January 24, 2022, to the card linked with the booking. The credit will post to the account within 5-7 days. We apologize for the delay in processing this promised credit. Please be assured that your experience was not typical. A copy of our report h... read more
Avis charged me twice of what was the FULL cost suggestion on their on line reservation page I Was quoted one price on line and forced to be charged a double one at the Orlando International airport Avis counter
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint. Avis values the relationship that we have with our customers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Please reply with the following details for us to assist you. Purchasers name: Purchase location: VIN: Once we have these details, we will reach out to our Car Sales team for assistance. Thank you for allowing us to address your rental concerns. Since... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,226 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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