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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Id give a Zero if i could, i rented a car through Avis/**** partnerships, when receiving the car it looked OK, but after driving at night i noticed people flashing me from behind, i then checked and found the break light was out, also when it rained the wiper blades were worn down to nothing and even smeared the glass making it difficult to see (these were two basic safety issues so i can tell they don't check the cars before they rent them out). i complained and was told to take it to a garage miles away so i just decided t... read more
Business response:
Regarding the BBB mentioned above, complaint, thank you for allowing us to address your concerns. We take our customer's problems seriously, and we appreciate the opportunity to address your concerns. Upon review of this complaint, an investigation was conducted. Our records indicate that you, this matter, has been resolved with our ER department. Please see their response below to you regarding this matter. Rental Date: 09/18/2021 Rental Number: ********** VCR Number: ********** Dear **** ********, Thank yo... read more
Terrible customer service and misrepresentation! When you return a car early you are penalized and are not refunded your money. I will pay for the days I rent the car but not for days after I returned the car! That's crazy!
Business response:
Case ******** Dear Mr./Ms. ******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental has not been returned yet and is scheduled for return on December 10th 2021. By way of explanation when customers prepay for their rentals they are given additional discount... read more
Avis gave us a car in which a tire was leaking air. The tire went flat after the first day and Avis didn't send out road service to fix the tire. They didn't give us a car we could drive either. So we paid $600.00 for a car that sat at our hotel with a flat tire. We had to find other means of transportation for our vacation. Now Avis is charging us another $295.00 to fix the tire they rented us. So we are paying Avis $900.00 !
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that our Customer Service team did credit 2 days off your rental at the time of return per your request. This was a credit of $254.00 plus tax, which brought your rental charge down to $462.4... read more
Rented a car from Avis. The first rental I refused, due to the car smelling of smoke. The second rental, we only checked the odometer, and outside marks on the car. The car that was given to me had a white scratch, bigger than a dollar bill that was not noticed by the person renting me the car. Already you can tell, Avis does not thoroughly check their cars, as I was going to be given a rental that smelled of smoke and two be blamed for a scratch on the car I did not do, if I didn't catch it on the walk through. Upon returni... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your vehicle and rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high se... read more
No stars. ZERO! Just tried to rent a car with a coupon that Avis provided after renting me a dud on my last rental. SUV for moving whose back hatch wouldn't open. $40 for my trouble was all they would offer and I moved along bc I didn't want to create drama. Now, I go to use the coupon to reserve a car and get the Pay Later cost, only for that cost to go up $100 from the Reserve Now screen to the Confirmation email. When I call to ask why the rep tells me "Rates change constantly. If you wait to click Reserve, that rate can ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Sincerely, Avis Budget Group R... read more
Rented a car in kona to travel to Hilo. Got in when closing due to delays. Shuttle was great. However, attendant did not attend. We took pictures and exhaustion left for 2 hour drive to other side of island. Mdway realized a tire was low. Next day paid to refill it. Later in a rain storm realized wipers were terrible. The rest of the trip was air refills and caution due to wipers on rainy island. Notified attendant at drop off. Our reward..... we are responsible for the tire and administrative costs. I nor anyone i know will... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Sincerely, Avis Budget Group R... read more
Overcharged on Currency Transaction by Avis I rented a car from Avis Budget Autovermietung in Berlin, Germany for two weeks in July 2021. The rental began through an online broker, ********, and the price was quoted in Euros. At Avis, the rental agreement was also priced in Euros. We had to return the car after-hours, so I did not receive a final invoice until weeks later when we were back in the United States. Avis Budget Autovermietung charged us in US Dollars, resulting in overcharge of about 50 USD more than if th... read more
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have processed a credit of $49.00 back on your rental please allow up to 10 business days for this credit to post. Thank you for giving us the opportunity to be of assistance to you. Sincerely,... read more
I rented a car through Avis for a month which was fine. I found out I had a leak in the drivers side rear tire which my son-in-law filled for me. Approximately one week later the tire was low again and I didn't want to bother my son in law again so I called Avis which liked me to their roadside service. I reported to them the problem and sometime later someone showed up to fill the tire. It happened again about a week later, at which time I called Avis and they connected me to roadside assistance, who later showed up to put ... read more
Business response:
Regarding the aforementioned BBB case above, thank you for allowing us to address your concerns. We have reviewed your e-mail and notes from your case. Based on the information you provided and our internal investigation findings, we have refunded the $220.00 tire damage billed on your rental. The credit has been issued to your **** card on file, and it should post to the account within 3-5 business days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. ... read more
Hello, my name is ******* ******, I am a Avis customer Preferred Program. I had experienced the worst time ever with Avis last week at the MSY Aiport. Reservation number will be under my email *******.***************** for ******* ******. I never complain but this time I am looking for a refund since because of Avis conduct I lost a customer meeting when I flew from New York for that. It took 2 hours to get the car, When I arrived at the desk there was a huge line, less staff and the team at the airport said they... read more
Business response:
Thank you for contacting us concerning your experience with the Avis New Orleans Intl Apo location concerning the above BBB complaint. There is no excuse for keeping a customer waiting, we pride ourselves on quick, efficient service, and any breach of this standard is not taken lightly. While we strive to give you the best service possible, it appears the rental location has not been too successful in handling the rental process in a fast and sufficient manner. Your comments have been forwarded to the responsible manager... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,226 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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