Avis Car Rental

Evelyn K 

on BBB

3 years ago

I rented a vehicle for a one way trip to MA; only to find out that I had selected the wrong dates. I contacted Avis to reschedule the one way but the dates I needed weren't available. So I had to cancel my reservation. Normally, Avis hits you with a $50.00 cancellation fee (which I think is horrible) but since my reservation was two weeks out and I had to cancel because they didnt have anything available, the customer service rep said she would waive the cancellation fee. Well after all that bull was spewed to me, they took ... read more

Douglas B 

on BBB

3 years ago

BUYER BEWARE / Bait & Switch: As a long time "Preferred" customer of Avis/Budget, I made a reservation on Avis site for one month rental, CDW - Collison Damage Waiver, was accepted and therefore included in the rental price quoted. Upon arrival in Bologna airport, the agent, (very friendly, helpful, and professional), said that I had declined the coverage, and that it was not included. At the time, I had no way to prove I had the coverage as my mobile phone wasn't working. I had no choice at the time but to accept the add... read more

Roderick P 

on BBB

3 years ago

The worst, purposely lied about having cars. Purposely didn't answer the phone to say he didn't have car's. Purposely acknowledge the fact that he was letting the phone ring so the international call center could answer knowing they didn't know if he had cars or not. Purposely walked me out the door and wouldn't direct or help me. Know other Avis would honor my reservation or confirmation number. I never spoke with a supervisor or corporate representative. And repeadly was bullied by customer service and reservation speciali... read more

Kevint 

on BBB

3 years ago

Booked a car at 4pm on a Friday, asked how late they were open on Saturday. Girl said 4pm, but if we were a a bit late it was no big deal. She wrote the time of 4pm return on my contract before I left and said she opened the next day and as long as it was back by later Saturday there would be no extra charge. I returned a bit after 6pm on Saturday, dropped keys in box. Check CC statement, I was charged $25 for the extra 2 hours. Called the manager, who was extremely rude and condescening and asked about the charge. He stated... read more

Daniel B 

on BBB

3 years ago

I rented a car thru ******* for 31 days for budget, on arrival I was told I could only rent the car for 28 days. I then informed them I might have to change my return plans. The agent told me to just return it to the airport when I flew out. I specifically asked if it was going to be extra to do that, and he said no it was fine. I changed my return flights home, because they would not let me rent the car any longer. I returned my car 12 hours before the return time. i was not told by the attendee that took the car that there... read more

Katrine M 

on BBB

3 years ago

I booked a car with Avis at a price that included taxes and fees. I get to the Portland airport to pick up the car and was presented with an estimate that was more than double the agreed upon amount. I protested but the lady at the counter said that this was normal and that it was just "taxes". If I wanted the car, I would have to agree. Considering that was the only thing available, I had no choice and this was a huge scam. Avis customer service doesn't care and takes forever to respond to emails. Very poor service all arou... read more

Stormy S 

on BBB

3 years ago

The first employee I spoke with was rude and callous. I requested a car for 5 days, and she gave me the price of only 1 day representing that price as the cost for the entire time of the rental. When I returned the car 25 hours later (4 days sooner than I was told it would need to be returned), I was charged an additional $200. I also had to wake up the employees at the return desk who then asked me to go back to the car to retrieve the mileage, which I have never experienced when returning a rental. One of the employees the... read more

Anu P 

on BBB

3 years ago

Cleaning charges unfair. Got charged $250 for cleaning because of "excessive soilage". the company has shared pictures and I think it may not be inaccurate and while it shows some dirt, I believe that is in keeping with normal wear and tear and should come out with with their standard prep. I can share these with BBB if needed. The agent we returned to saw nothing amiss and I got a receipt. I have never previously been assessed a cleaning fee. the concerning thing is another family we travelled with and returned to same faci... read more

Lynn F 

on BBB

3 years ago

BEWARE PREPAY OPTION. The conditions are misleading as stated. It says there are no penalty fees for changes to your reservation, including changing the return date. However, toward the end of the document it states that if you turn your car in early you will have to pay the full amount. I paid $2,900 for two days.