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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
If I could give zero stars I would. I returned a rental on November 2, 2021. I was told that the $200 would be refunded to me within 5-10 business days. I have called and been on hold for long periods of time only to be hung up on. I have had customer service agents be so rude to me I was in tears. It has now been 7 weeks since I returned my car, and I still have not receive the deposit back. The last person I actually spoke to told me it wasn't a deposit but a hold. I told him that according to my bank statement, I was stil... read more
Business response:
In regard to the BBB mentioned above complaint, thank you for allowing us to address your concerns. Our records indicate on 11/30/21 that you have disputed the charges of $200.00 with your credit card company. We will work with them to provide resolution of this billing dispute. Your bank will give the recommendation directly to you when the investigation has been completed. We apologize for the inconvenience this has caused. We appreciate your patience during this process. Thank you for allowing us to address your con... read more
You're just part of the cattle car with respect to quick up. App is terrible. Confusion with car drop off with the App
Business response:
Case ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the fo... read more
I attempted to rent a car from Avis and the location provided was not accurate. I called to find the location but the number for Avis rang with no answer. I called to cancel the reservation but again, there was no answer. I also googled the location and the number and all I could find was the same number I had been calling. After at least half a dozen calls, I cancelled through my company website where I had originally booked. Several weeks later, AVIS contacted me asking to return the car (which I never rented). I explained... read more
Business response:
Dear Mr. ****** Thank you for your communication to the BBB organization about your experience. At Avis Budget Group we are disturbed to learn whenever a customer has found some aspect of service less than satisfactory. On behalf of the entire organization please accept this apology for the error that was made to suspend your rental privileges. Please be assured a report has been recorded and brought to the attention of our Cincinnati, OH management team to take corrective action to prevent a recurrence. ... read more
I returned the car Friday afternoon instead of Saturday morning. Everything seemed fine. I've noticed Avis just arbitrarily adds charges on my credit card. NO EXPLANATION, NO NOTHING. Here it is Tuesday and I look at my credit card statement online and here's a charge for over $600.00.AGAIN NO EXPLANATION!!! CROOKED CRAP.
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
I got charged for damage 5 month after turn in . Knowing there was nothing wrong with vehicle when I turned in . This place will rob u blind and they did not have proof of damage
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you had contacted our Customer Service Department directly, and half of the damage charge of $142.00 was processed to the Visa account on file on December 13, 2021. We believe this credit represents a fair and re... read more
Customer service is an absolute nightmare and my case seems nowhere close to being resolved. I turned my car into BWI airport on 12/9. I accidentally took the one key fob with me and didn't realize until my flight was about to board. Knowing what I know now, I should've just missed my flight and prayed I wouldn't get stranded because this has been a nightmare. I decided not to miss my flight after I looked on the Avis website and it specifically answers the question "what do I do if I took the key with me" (under the FAQs) a... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. We have reviewed your e-mail below and the notes from your case. We understand that things happen, and we would be happy to assist you with this matter. Unfortunately, we are not able to make any adjustments until the keys are returned, and the contract is closed. Kind Regards, Avis Budget Group Response Coordinator
rented a car for a personal trip to ft lauderdale, got the car ok and did my stuff around. returned the car more than 1hour before due (due at 9:30, returned around 7:40pm), left the car in the return queue and headed to the terminal, got email confirming the car was returned and processed at 8pm. next day go to the site to get the invoice and it shows car returned at 10:45pm with 1 hour extra charged plus 1 day of extra insurance. Attempted to contact the non existing customer service and only way to deal with them is thru ... read more
Business response:
In regards to the aforementioned BBB complaint. We do sincerely apologize that you were billed an additional hour plus associates fees in error at our FLL location after returning your car on 12/5/21, and having difficulties getting this resolved. On December 10, 2021 we have processed the credit of $73.96 back to your card, and an updated e-receipt was sent to your email address for your records. Please allow 3-5 business days for the credit to fully process back to your card. Regards, Avis Executive Response Coordina... read more
Terrible customer service , mis-representation of what is being agreed to, failure to provide adequate review. (Signed on their device, no printed copy of the agreement, no ability to confirm their data entry. I rented a car for a 1-way, 89 Mile trip. Agreed to take a more expensive car (because they didn't want to send a cheap car on a one way trip) - agreed to pay $299 for this. I returned the car 1.5 HOURS later following the process identified by the AVIS Rep. 2 days later I got noticed of "failure to return" and ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental Sincerely, Avis Budget Group R... read more
I got charged 280 dollars because their cars battery needed a jump start. I had to pay for the poor quality of their rental cars. Definitely a terrible experience. I will Never rent from them again.
Business response:
Case ******** Dear Mr./Ms. *********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us t... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,226 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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