Avis Car Rental

Esperanza S 

on BBB

3 years ago

They do not provide customers with all the info, it's borderline scammy. The associate informed us that we would NOT get charged for the day if the car was returned before 10a. Still charged even though we turned car in at 9a. They did not offer a partial refund nor were they willing to release the car back. 

B.HICKS 

on BBB

3 years ago

I scheduled my rental vehicle to be picked up at the Avis Car Rental in Morrow Georgia off of Southlake Parkway. Everything was smooth sailing at first. I get to the business with the help of my coworker. I was a little early which wasn't an issue since I checked in on the web. The young man behind the counter was very nice and informed me that since it was only a one day rental, he issued a vehicle upgrade. "My designated vehicle" was waiting for me and I signed a few documents and went into the parking lot to retrieve m... read more

Valerie M 

on BBB

3 years ago

I rented a car from Avis in Fort Myers Fl on 10/28/20 without incident. When my credit card bill came in the mail, Avis had charged me an additional $165.67, Claiming that I had signed paperwork for an upgrade. I have a copy of my rental agreement clearly showing that I had received exactly the same vehicle for which I had reserved and paid. I have called and talked to customer service three times, and they insist that I received an upgrade. I have asked them all three times to provide me with proof that I did indeed an upgr... read more

Christian I 

on BBB

3 years ago

Deposit not refunded after 14 days even though car was returned on time and in perfect condition. Refund my money people, it is not yours to keep! Also unhappy with mandatory insurance charge that was declined by me but charged regardless. Make me think, once they have your credit card they behave like a little child that can go on a shopping spree with Mom's money.  

Christine F 

on BBB

3 years ago

In Aug 2021, my husband and I rented a standard car from Avis for our vacation in South Dakota. When we arrived in Rapid City airport, we waited TWO hours but our car was not available. The Avis rep felt bad for us and offered us a BMW, which was available, for no extra charge. She told us it had hail damage, but not to worry because ALL their cars had hail damage. We took the BMW. Two days later, it hailed and the BMW was severely damaged. Luckily, our ******** insurance covered the repairs with a small deductible. We were ... read more

Heather D 

on BBB

3 years ago

Avis was a horrible experience. The rental location was closed when we were to pick up car. Had a confirmation, sent us to two other locations for a car then doubled price at pick up. Again had confirmation and reserved price. Was told cost would be reimbursed, did not happen and no one at Avis will return phone calls. I'd pay more to avoid Avis next time. 

alton c. 

on BBB

3 years ago

On 1/6 I rented a silver Mitsubishi Outlander from the Avis location at 1018 n Germantown Pkwy, Cordova, TN with a return date of 1/10 for $118. Unfortunately I needed to extend an extra day so on 1/09 I tried the automated system and it confirmed my extension for an extra $51. I didn't see the changes on my profile so on 1/10 I called Avis Customer Service and the extended my rental to 1/10, and they confirmed I would only be charged an extra $51 I agreed to the extra charges. Upon checking my updated account summary, the n... read more

Amber J 

on BBB

3 years ago

We rented a car from the Denver airport. Returned the vehicle in perfect condition, the guy at the airport did his inspection, he said, "All looks good, you are good to go, have a safe flight". We received a invoice in the mail from Avis Viking that there was $981.87 of damage done to the car and we are responsible for repairs. There was nothing on the invoice with what kind of "damage" was done, nor was there any sort of proof of the said damage. We called, spoke with a Cindy (which my husband had to ask her three times for... read more

Paula C 

on BBB

3 years ago

I rented a vehicle from Avis at Chicago O'Hare airport from 12/3/2021 to 12/6/2021. I returned the car and was told to just leave the keys in it. Weeks later (12/20/2021) I received an extra charge for $450.I have not received any explanation or notification for the reason of the charge. The car was returned in the same or better shape than when I received it. I have been on hold for a long time trying to call the company to receive a refund.