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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
I only gave one star as there are no negative stars. I have used Avis for 10 years and the last two rentals were extremely bad, overcharged after the fact, showed the vehicle provide with 1/2 a tank of gas and was told it would be noted for my return. I filled up anyway to make sure and they charged me over $200 for refueling! I called and was placed on hold for an hour, when the representative said they could credit me a portion only after the third degree about where and how much I filled it up. He then went on to say the ... read more
Business response:
Dear Ms. *****, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Feedback such as yours enable us to target areas of improvement. We apologize for any error that was committed in accurately recording the fuel reading during your rental. Although our records indicate the customer service department has processed a monetary credit $223.52 to ***********... read more
Car had multiple lights on when picked up. Also got a flat and the vehicle had no spare tire. Cost me $400 to get it to a shop and replace the tire. Very unprofessional to not have a spare and charge me to get it to a shop. Sounds like a scam to me
Business response:
Dear Mr. *****, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We take in providing a well maintained vehicle. Please provide us with the below requested details, and we will research your experience. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number d) Rental Agreement number Awaiting your reply Customer Re... read more
When I became an **** member, I was excited to see that Avis offers discounts to **** members. For a recent trip to Missouri, I rented a car from Avis and picked it up at the Springfield/Branson airport. The man at the front desk asked me if I wanted to save time by purchasing an additional tank of gas so that I wouldn't have to refill the tank before bringing the car back and I did. The thing is, when I returned the car, I had only used 1/4 of the original tank of gas, and asked if I would receive a refund for the unused po... read more
Business response:
Dear Mr. ******, Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Feedback such as yours enables us to target areas of improvement. Respect for the individual is a core value for Avis Budget Group. A report with your comments will be sent to the management team for the Springfield, MO operation. In the spirit of goodwill today an adjustment has been made for t... read more
Nope. Price gouging. Tried to edit reservation online and it showed $52+ for one extra day but wouldn't let me edit reservation there so I called and spoke to a rep. He verified the charge, the total cost but when I dropped the car off, they had charged me an additional $470+ for it, almost double my original 5-day rental total! Their attitude was "it is what it is" when I tried to dispute it right there. Contacted Avis customer service and they were the same, and they also fought it with my credit card company. Still curren... read more
Business response:
Dear Ms. **********, Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. By way of explanation, the reason why there was price increase was due because the original terms of rental required the vehicle to be returned on Monday February 21st. Our records indicate the vehicle was returned on Tuesday February 22nd. That being said, in an effort to maintain good cu... read more
I was charged $135 without authorization on my card months after I returned a car. They claim it was for a tire repair. If it was something I did, they should have notified me at least within a few days. They can't give me any proof it was me and anything could have happened to a tire. I read other headlines about this and it's apparently a common scam with this company.
Business response:
Dear Mr. ******** Thank you for your communication to the BBB organization. Please accept our apologies for any error that was committed in pursuing the correct renter/person for the tire repair on the Toyota Corolla model assigned for your rental. Today a monetary credit $132.95 has been submitted to Visa account number ending ******** to reverse the tire replacement cost. We appreciate your taking the time to apprise the BBB of your inquiry. Only by being made aware of an issue can we address it. ... read more
I recently rented a car at the DCA rental center. I received a car with a strong air freshener smell. I drove the car 15 minutes to my hotel and parked the car overnight. When I got in the car the next day, I noticed the smoke smell. It got progressively worse as the day continued, and I even had a colleague comment on how bad the car smelled when they opened the trunk. I returned the car and completed a survey that day and specifically mentioned the issue with the smoke smell. I later received a letter notifying me that I'd... read more
Business response:
Dear Ms.*********************, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we take pride in providing our customers with a clean well maintained vehicle. We apologize that the vehicle had an smoke odor during your rental. Today, a second monetary credit $225.00 has been submitted to remove the entire smoke fee. Please allow three business days for the credit to post. We appreciate your taking the time to apprise us of the condition of the vehicle. Only by b... read more
I rented a car from April 1st until April 8th. The agreement was I pick up the car from the Chattanooga,TN airport and return it to the Memphis,TN airport. First, I keep receiving emails from their loss prevention from their Chattanooga airport showing the car was not returned. After repeatedly calling the number provided on the email and not getting through to anyone, I called their customer service twice. They show the car as being received, they dont know why that they are claiming that, and they tell me to disregard the ... read more
Business response:
Dear Mr. ****** Thank you for your communication to the BBB organization. On behalf of the entire Avis Budget Car Rental Group Inc. organization please accept our apologies for the error that was committed to not close your contract in a timely manner. A report with your comments will be sent to the Memphis operation. Additionally we will instruct our office to maintain service standards to prevent a recurrence of this incident. Your contract is now closed therefore; no further action will be taken to contact you... read more
Renting a car and the car itself was not of any issue with AVIS. But once you return the car they start showing their true colors. I usually rent cars when I travel via air to different cities for work/leisure and never ever had this issue with any other rental companies. While returning car at LAX there was a representative whom I showed the gas indicator being full. I was handed the receipt of $97 but upon asking he told if everything checks out I will get it refunded. Waited for more than a month but never saw a refund no... read more
Business response:
Dear ****** ********* Thank you for your communication to the BBB. At Avis Budget Car Rental Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Feedback such as yours enable us to assess areas of service improvements. We appreciate your taking the time to apprise us of your comments. This being said, a monetary credit $98.92 has been submitted to Visa account number ending ********* Please allow three business days for the credit t... read more
Beware of etoll billing even if you did a prepaid for the reservation and selected etoll unlimited services and been charged for that option, they will still charge you for tolls separately. Read your rental agreement and make sure you have the selected services you choose on the prepaid billing before signing. I was charged a fee for selecting etoll unlimited on my prepaid reservation and then was charged for tolls separately.
Business response:
Dear ***** ******* Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found aspect of their rental experience less than satisfactory. By way of explanation, in researching your prepaid reservation our records indicate the unlimited toll package wasn't selected. We apologize for any misunderstanding for the toll package that was selected. Comments such as yours will aid us in targeting areas of improvement. This being said, in a... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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