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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Just a useless company operating in the shadows was told my vehicle would be $1100 and some change and by the time I had dropped it of I was charge $1600, all these additional charges were never mentioned or explained just a horrible experience with everything will never use your services again.
Business response:
Case: ******** Dear Mr./Ms. ****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the quoted rate of $1,196.27 was based on the vehicle being returned back by May 6th 2022 at 12:20 PM. Our records show that your rental was not returned until May 7th at 9:30 AM which ... read more
Hello I'm jaquoine w****** and I tried to get a rental from avis over the phone so the guy never mentioned about the 200 deposit plus on top of that he said with everything was 108$ and right after my card was charged, he canceled my reservation and charged my card twice. This was last Thursday and I still don't have my money back
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Poor experience with Avis in Orlando, FL and from start to finish there were issues. First I was given the wrong car (I paid for a full-sized car and I got a mid-sized car). I wanted to just pass this off as the process took a very long time and I wanted to get going. When we go to return the car, we were ushered into a slight area and hurried out of the car. We could not double-check the car to make sure nothing was left. within 10 mins of dropping off the car and getting into the airport, we realized my husbands wallet was... read more
Business response:
Dear Mrs. ****** Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. The Mazda 6 model you were assigned for the rental generally meets the car rental industry standards for a full-size sedan. We apologize for the anxiety felt while Mr. ***** wallet was lost. We are relieved that that wallet was recovered and reunited with your husband. In the spirit of goo... read more
Outraged with being overcharged. Our original receipt was $258.90. We returned the car the next day on time at our local airport and were charged$653.48. After waiting for an hour on the phone, I was told the car was returned late and with no fuel in it and that we had purchased 3 types of insurance. First, we returned the car on time, but the office was closed, we utilized the drop box as instructed per the note at the airport on the Avis counter. I filled the car 1 minute outside the airport, it was full and finally, we bo... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your rental experience with Avis did not measure up to your expectations. We are sincerely sorry for any inconvenience you experienced during your rental. We are working diligently to maintain our high service levels... read more
I want to report this scam from Avis. Apparently, Avis set up a wrong charge to me. My rental was returned 04/04/2022. Today(05/18/2022), I got charged by $250 for cleaning. Avis provided an inspection receipt, but inspection receipt shows that the car was returned at 04/13/2022. The Odometer does not match either. The Odometer was 1618 at return, in my rental receipt. However in the inspection receipt, the Odometer is 1730. This is Fraud from Avis to scram my money. I am lucky that I found this gap after spending hours ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. We have reviewed your email and notes from your case. Based on your information and our internal investigation findings, we have refunded the $250.00 cleaning fee linked with your rental. The credit will post to the account within 3-5 business days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent... read more
The worst. Went to pick up car that we did not know closed at noon. They had a similar car 20 minutes away that was open but only if we paid $850 more. No humans to talk to with any ability to do anything other then answer the phone. Do not rely on Avis. Use the company that delivers to you. Never again.
Business response:
Case: ******** Dear Mr./Ms. *********** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us... read more
My name is Darely *********** and my reservation was under ******* ***********. I prepaid my car to pick up at Atlanta Hartsfield airport. It's 2:20am and my husband and I have been waiting in line for over two hours. I am a member of Avis Preferred which should allow to chose a car and drive away since I prepaid my car two days ago. There is only one employee working with a line of over 40 people waiting. The preferred Avis stand is closed and their phone lines are closed. There over over 10 cubicles that should be filled w... read more
Business response:
Avis case# ******** Dear Darely ***********, Your file referenced above to the BBB has been forwarded to our office for review and reply. We apologize for the issues you encountered in picking up your car. We have refunded the upgrade charge billed on your rental. This adjustment will be reflected when the contract has been closed. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Thank you for giving us this opportunit... read more
Avis apparently relies too heavily on their faulty technology. I was charged almost $200 for gas when the car was indeed returned with a full tank. This was all due to their tracker or app or whatever that had not communicated/ updated to the full tank. It's also interesting because I did not check the vehicle in through the app. There was an actual human person who got in the car and looked at gauges. Avis should not be charging for gas until they have to physically take the car and put the gas in it. I have called and sent... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. We appreciate your business and truly value your feedback. We're sorry that you billed for fuel in error. We can assure you that your comments will be forwarded to the appropriate member of management to address this with the counter and provide training opportunities. Furthermore, our records show that you have already spoken to customer service, and they processed the fuel charge of $174.58... read more
This company is horrible. The staffs are horrible. The Customer Service Rep was not very helpful. On 4/23/22, I picked up my rental car from Avis in San Francisco airport with a full tank of gas. On 4/27/22, I returned my rental car to Avis in the same location with an almost full tank of gas. However, the Gas Service Option was wrongfully charged when I returned the rental. I should not be billed for a full tank of gas when I returned the rental vehicle. I should only be billed for the portion I used for fuel as read in the... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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