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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
It would be ZERO STARS IF I COULD CHOOSE. I never rent cars because I have a car but I booked a trip to take my daughter on for her graduation this year. Let me just say, I have never been done so wrong in my life. NOT ONLY did they provide a car that was disgusting inside and outside. Never once cleaned whatsoever!!! BUT no maintenance was done on this car. Even the Maintenance Required warning kept popping up at the end. I was unable to just stop my vacation due to poor customer service and people not doing their job ... s... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the... read more
When I went to book a car for an upcoming trip I found a car and there was two discounts totaling $80-$90 off my reservation that were automatically applied, one being pay now and save I cant remember what the other was specifically. Everything looked good I agreed and booked it for the price shown I immediately get a charge and a receipt and the price is not what I agreed the discounts were removed. Immediately used chat support who could do nothing other than confirm the reservation and tell me to call customer service. It... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us with the following information below, so we can investigate this matter further and find the best solution for you. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rent... read more
Zero stars. I have been charged $218 for something that was 100 percent Boulder Avis' fault. I rented a full size sedan in May 2022. I drove the car for a few days with no issues, but then one morning the car didn't start. I had to call roadside assistance and someone arrived about two hours later. I was about 10 minutes away from one of the largest airports in the US. The roadside assistance car came for jump start, but the car didn't require jump start because a screw that connects a cable to the battery was missing. He re... read more
Business response:
Dear ***********, Your inquiry to the BBB has been forwarded to our office for review and reply. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
Avis used a "bait and switch" trick on me. Without my knowledge it added $329.18 to my bill because I reserved -and picked up -the car at the airport in Frankfurt, Germany. When I got the bill at the end of the trip and protested, I was told the "surcharge" was because it costs Avis more to do business at an airport location.
Business response:
Regarding the BBB complaint mentioned above, we welcome the opportunity to respond to your concerns. Avis Budget Group values our relationship with travelers and strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records indicate the rental took place at our Frankfurt Airport location. Unfortunately, we do not have access to their records; therefore, we cannot provide you with any resolution to this matter. Consequently, we have forwarded your Complaint to our BSC Avis Budget... read more
Avis car rental now does credit checks that means if you rent a car you'll need good credit to rent from them and then you have to wait 7 business days for a refund so beware if ya is new credit tho they have goin
Business response:
Budget case# ******** Dear Mr. *****, Your review to the BBB has been forwarded to our office. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that you were not made aware of the requirements to rent during the booking process. It is imperative that our clients are made aware of our credit check when using a debit card while prepaying for their rental. This check is not completed when using a major credit card to rent. We regret the delay in processi... read more
Car was hit by someone who rented a car with this group. After waiting hours to speak with someone on the claims line, my customer service agent was rude. I was also told that I could not file a claim because the plates "were not in the system" ( have a photo of car&plates ) and that I needed to call the place where (someone else) rented the car to get their rental agreement #. Of course, when I called to get this information, I could not get it because its sensitive and that's a security issue. Entirely a circus. Be ready f... read more
Business response:
As mentioned above, thank you for allowing us to address your concerns concerning the BBB. We're sorry that you were hit by one of the renters. We understand how this can be upsetting. Unfortunately, there isn't anything we can do to assist you with a resolution if we cannot retrieve the vehicle license plate number in our system. This sounds like the renter rented from one of our Licensee (privately owed) locations, which would explain why we cannot locate the license plate. You would have to contact the renter location... read more
Have used budget/Avis twice at two separate locations in the country for car rental; both experiences have been horrible. Two+ hour wait for a car that was previously reserved and prepaid for. Customer service was subpar at best. Could have taken a flight home and come back in the amount of time spent waiting for a reservation that was previously paid in full! Had I known this experience was going to be this horrible I would have never booked with them.
Business response:
Dear Bekah A*******, Your review to the BBB has been forwarded to our office for reply. We would like to research the issues you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for the inconvenience this matter has caused. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator
Just a bad business. We've been getting cars that have said they've been cleaned with trash in them, cars that say they need to be serviced, cars with issues, etc. And each time, avis is absolutely no help.
Business response:
Avis case# ******** Dear Mr. *******, Your review to the BBB has been forwarded to our office. We have located your past rentals from your Avis Profile. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rentals have not been meeting this standard. A copy of our report has been sent to the appropriate manager for corrective actions and coaching. In an effort to recover your future business we have e-mailed a coupon to you under separate cover. T... read more
Horrible horrible customer service experience and we are out a LOT of money since our recent rental in March in Orlando, FL. 1. Returned our vehicle to MCO on March 18, the attendant asked "are keys in car" and that was it for check-out 2. Receive a letter that we're going to be litigated for stealing said vehicle 3. Call customer service who says that happens all the time and not to worry, it will resolve itself 4. Get charged $6333.43 on April 30 with no warning or approval 5. Attempt multiple times to contact customer ser... read more
Business response:
Dear Mrs. *********** Thank you for your communication to the BBB organization about the experience with our Orlando, FL airport operation. On behalf of the entire Avis Budget Group organization please accept my apology for any inaccuracies that occurred in processing your rental hire correctly. Plus any financial inconvenience you were caused. Today a monetary credit $5314.87 has been submitted to Visa account number ending ********* Please allow three business days for the credit to post. We understand we... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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