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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
We had a terrible experience with Budget Car Rental at the Savannah Airport location. I am pregnant and was traveling with 3 children under 5 and we waited 2hrs and 45 mins for our pre-reserved car. The children were crying and melting down because they needed lunch and naps. The car was not clean and the desk agent refused to offer us any type of discount for the hassle. Customer Service was unreachable by phone and we kept getting passed around to different people, but no one could help us. This was my first and will absol... read more
I have been overcharged twice now. And the charges often appear and then disappear from my banking history but my bank confirms that I wad charged on 4/29/22 and again on 5/2/22. The only time that I can get a response from these employees is when I owe something to them. I have reported several issues with my rental and never get the simplest reply. But if they can't charge my card because of incompetence then they're immediately in communication and back to not responding once I raise an issue with my rental. My car was no... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Reserved a car for Fort Myers Florida. Got to the airport and waited almost 3hrs. in line. My rental was pre paid. When I finally got to the counter they said that the car I wanted was not available and that they would give me a different one, I said no problem. When they asked for my credit card for a security deposit I gave them my discover card because I pre paid with my visa debit card through paypal. After I returned my rental and got my credit card statement I saw that they charged me over $900.00 again for the same re... read more
Business response:
In regards to the aforementioned BBB complaint. Upon review of your rental details our records revealed that the prepaid reservation number XXXXXXXXXXX from the rental period of March 19, 2022 to March 25, 2022 a 6 day in the amount of $784.23. On April 18, 2022 this amount was submitted for refund to the method of payment that was used to prepay for the rental. Therefore, you paid for the rental XXXXXXXXXX in the amount of $918.57. Upon receipt of your inquiry an investigation was conducted and our records revealed that ... read more
I've been an Avis customer for years. I live in Roswell New Mexico and my local Avis is the airport location. Last year the women I was dating got a job at Avis. She worked there about 3 months. The employee there would occasionally let her take a car home. He said it was a perk of the job. He didn't even own a car just took one off his lot everyday. The women and I split up. Two weeks later she goes down and he gives her a car to drive. She keeps the car over a month. When she finally returned the vehicle he goes and charge... read more
I booked a AVIS rental through *********** for a family vacation in Croatia. I had the rental car in Croatia for six days and returned the car in the exact same condition that I received it, in fact with more gas than what I had received. I had pre-paid the rental charges through *********** and now I see a $333.13 charge and second $92 charge on my credit card. It is next to impossible to get in touch with a human through AVIS, after my third call when I got a person they told me they cannot see anything on their systems an... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Rented a standard vehicle on Thursday 4/28/22 from Avis at the El Paso airport. I was given a free upgrade only to find out that it was damaged already and ended up with a flat tire. I tried calling road side assistance in which the tow truck company, after hours of waiting, arrived and didn't have the tools to lower the spare and replace the tire. Avis then stated they'd have another tow truck out the following day to deliver a new vehicle and pick up the damage one. No one ever showed up that day. I was on the phone and ha... read more
Business response:
Regarding the BBB, as mentioned above, complaint thank you for allowing us to address your concerns. We sincerely apologize that you had this poor experience getting a replacement vehicle and the delay in having your rental cost reimbursed. Your complaint has been escalated to the senior management responsible for our Roadside Assistance Department to review and appropriately address. Furthermore, the prepaid amount of $256.34 has been credited back to your **** card ending in ***** provided earlier this morning. The cred... read more
If I could leave zero stars I would. I rented a car in Charleston in April. After waiting in line for over an hour, I went to get what was the most disgusting, filthiest car I've ever been in. The car was not washed, there was dangerous mold on both the outside and inside and there was garbage wedged between the seats. I could not afford to wait another hour+ to exchange the car so I called Avis' version of "customer service" to have the car switched out or at least refunded. The best they could offer me was a $50 credit tow... read more
We will NEVER use avis again. Waited in line for over and hour to pick up our rental car that we PREPAID for then finally got the rental car and they told us the carseats would be in the car when we got to it they weren't shocker...so then we went to get the carseats from an employee who gave us and extreme amount of attitude and said "go get them they are in their hurry up I don't have time for this" then we returned the car and I was told by 2 different agents that the holding fee paid at the counter would be refunded to m... read more
Business response:
Dear Madison B****, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We have reviewed the terms of your prepaid reservation. Our records indicate that a child safety seat and booster seat were not included in the initial prepayment cost. We apologize for any failure in communication during the contract processing about the other ancillary product... read more
Charged a $250 Miscelaneous fee on my card after pre-paying. Opened a ticket XXXXXXXXX with their customer service, called, there's no way to get an answer from this company. Absolutely awful.
Business response:
Regarding the BBB, as mentioned above, complaint, thank you for allowing us to address your concerns. Avis values our relationship with our travelers and strives to do the right thing. We apologize for the inconvenience this matter has caused. In reviewing your complaint and the notes on the case, we show that the $250.00 charge is for a cleaning fee. The counter provided supporting photos of the vehicle being returned with dog hair and dirty odors. However, to reflect your concerns and promote positive customer re... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,234 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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