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Avis Car Rental
- Transportation Services
- Huntsville, AL
About this business
Location details
1000 Glenn Hearn Blvd SW Ste 109B, Huntsville, AL, 35824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to Midnight | |
| Tue | 7:00 a.m. to Midnight | |
| Wed | 7:00 a.m. to Midnight | |
| Thu | 7:00 a.m. to Midnight | |
| Fri | 7:00 a.m. to Midnight | |
| Sat | 7:00 a.m. to Midnight | |
| Sun | 7:00 a.m. to Midnight |
Terrible service. This was at the location of *** ** **** Street, Alpharetta, Georgia. When we first got our suv, it was dirty inside. The dashboard had lots of dust on it and the seats had crumbs and there were also crumbs on the floor of the car. Then when we came to return the suv, we got stuck in traffic and called them to say that we were on the way but would be 10 minutes late. They said someone would be waiting for us so we could return the car. When we got there, the store was closed. So we called them again tell... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Pertains to the Avis store at 1631 Northwest Broad Street, Murfreesboro, TN My vehicle needed warranty service and a part of the service was a rental car. My dealership set everything up and had the authorization for the rental car, I dropped off my SUV, and my dealer dropped me off at Avis of Murfreesboro. I completed the paperwork and they needed an imprint of my credit card for incidentals like tolls and if I did not return the rental full. However the clerk reiterated me my dealership was paying for the rental. Two days ... read more
Business response:
*************************************** Dear Mr. **********, Your e-mail to the BBB has been forwarded to our office. We have reviewed your rental and notes from your case. Our records indicates that your rental was reserved as an Insurance Replacement. Unfortunately when the contract was closed we did not receive payment from the dealership for your rental. As you were the one who utilized the car, we billed you for the service. We would suggest contacting your dealership directly to be reimbursed from them for t... read more
Returned my Avis rental at the Las Vegas Airport Rental Center. I asked the attendant for a paper receipt after he checked in the car. He told me had just emailed it. Thanked him and left. Well I never got a receipt, you can't call the Avis Las Vegas counter direct, you get diverted to the Avis national counter. Talking to the national customer service , they showed that the car wasnt checked in. I see on other reviews that overcharging has happened when this occurs.
Business response:
Dear Mr. *********, Your e-mail to the BBB referenced above has been brought to our attention. We would like to research the issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, Avis Response Coordinator
AWFUL! I called Avis on Madison Avenue and was transferred to customer service 5x. After not being able to get through to the local office I asked the representative about renting a vehicle from the Madison location. The representative assured me that a car was there and ready to be rented. I asked several times if he was sure. The rep would tell me yes, he was sure. I took an **** to the Madison location only to be told they don't have any cars available. I am beyond FRUSTRATED!
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
The bbb is a joke. Who rates the bbb???? Hi
AUG-2022: Poor Quality Vehicle and Surprise Over-Charges. Our Avis Rental Vehicle required service to continue using it, half-way through our trip. Upon calling Avis to discuss, they recommended to resolve issue on my own, since their Roadside Assistance is unreliable. Cost me $50 at ********* to have Avis Rental Vehicle serviced. I Returned vehicle at the correct time on the contracted Return Date, but Avis never provided a Return Receipt, nor offered to reimburse for the repair after I apprised a Manager of the fact when I... read more
Business response:
Concerning the BBB, as mentioned above, thank you for allowing us to address your concerns. Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Occasionally, a car is returned on time but not entered into our computer until later. We have reviewed the details of your complaint and the notes from your case. After carefully reviewing our supporting documents, we've determined that you checked in your vehicle on time and were char... read more
Avis playing a game for me - their customer. They first told me a car rental is 140 dollars a day, I thought I might be able to find a better price, so I called budget. and budget tell me it will cost me 175 dollars a day. and I call back to Avis and they told me it is 185 dollars a day. here is the problem they don't have a set price, and the two companies operated by the same owner. their sales get angry with me. as a customer, I really appreciate someone do something about it to protect customer. Can you tell me w... read more
Business response:
Avis case# ******** Dear Mr. ****, Your e-mail to the BBB has been forwarded to our office. We have reviewed the concerns you raised. By way of explanation, Avis and Budget are two separate companies that share their fleet. The rates each company offers is based upon supply and demand of the vehicle. Therefore the rates can fluctuate until a reservation is confirmed and the rate is locked in. We apologize that we were unable to secure the booking you needed. If you can provide us with your rental parameters, we can... read more
Cars are very uncared for, dirty inside and out, very unsanitary. dents all around the vehicle, My first windows stopped working then vehicle broke down, wasted 2 hours on my vacation then another hour to get another vehicle. The second vehicle I received was disgusting and was never washed or sanitized before being returned to service. This vehicle key battery died then was leaking water on my legs from under the dash. Avis does not care or service there vehicles and clearly don't care for any Covid policies as neither were... read more
Business response:
Case: ******** Dear Mr./Ms. *****, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, we do sho... read more
Avis Bait and Switch tactics (apparently a common problem with AVIS rent a car). The AVIS agent said she could "give me" an upgrade when they "did not have" the car I had reserved a month earlier online. She further told me that the Credit Card added charge was just a "Block" on the card that would be refunded when the car was returned. I don't know that she was being purposely deceitful, If she was, that is an illegal Bait and Switch tactic. I got the impression that the car we received would not cost extra since it was ... read more
Business response:
*********************************************************** Dear *************, Your file referenced above has been brought to our attention. We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the upgrade charge billed on your rental. A credit of $321.00 has been issued to your *********** account. The credit will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. P... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.8 star rating with 1,224 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close tomorrow at 12:00 a.m.
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